Episode 250: Customer service can be a challenging field, especially when emotions come into play. In this episode, we delve into the complexities of customer interactions, particularly when dissatisfaction or complaints arise.

Lori shares a personal experience from the customer side and talks about what went wrong and shares strategies and verbiage to defuse tense situations. 

In the floral industry, emotions often run high, especially during occasions of sympathy. Knowing how to communicate effectively in these sensitive moments can make the difference between a satisfied customer returning or walking away forever. Join us as we discuss the significance of empathy and communication in providing exceptional customer service.

Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist