In this episode, Jimmy Purdy sits down with the Service Manager of Shift'n Gears Transmission & Auto Repair, Leigh-Ann Tower. Their conversation dives into the service advisor role in an automotive shop. They also discuss the challenges of communicating with clients and providing detailed explanations of recommended services. They also touch on how gender can impact these interactions and the perceived authority of different individuals.

00:02:59 Navigating gender bias in sales.
00:06:20 The challenges of a woman.
00:12:30 Gender bias in auto industry.
00:23:58 No takeaway.
00:24:23 Comfortable silence in communication.
00:35:34 Old-fashioned phrases build trust.
00:38:40 Company culture affects communication.
00:42:32 Transparency and managing expectations.
00:48:47 People confuse excitement and anxiety.
00:53:51 Expectations drive high-quality service.
00:59:17 Customer service is emotionally exhausting.
01:05:48 Write everything down.