In this episode, Scott Burns, Senior Product Manager at ServiceTitan, joins the show to discuss the major overhaul of ServiceTitan’s Dispatch Board. Scott reveals the “why” behind the new look, including the introduction of a sleeker, more modern interface designed for speed. We dive into the Activity Center, which consolidates all customer and technician communications, and explore the revamped Non-Job Events workflow that allows dispatchers to manage breaks and meetings without leaving the board. Learn how to access these features today through the “New and Upcoming Features” setting and how these updates serve as the foundation for future innovations in dispatching.

Join us as we discuss: 

• [00:57] The biggest core changes and the reasons behind them

• [7:48] Permission toggles, global settings, and non-job events

• [17:14] The Activity Center, training on new features, and feedback 
  

Check out these resources we mentioned during the podcast:

• Daily Dispatch Board

• Dispatch Board Settings

• Non-job Events
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

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