Send us a text

This week's Flex focuses on solving unmet customer needs.

Support the show

Send us a text

This episode’s guest is Kenny Belaey. Founder of Bentonville Bike Fest. I was excited to have Kenny on the show again to talk about how the festival has grown, what to expect for 2024,and the years to come.

The Bentonville Bike Fest is happening just days after the NBDA Retailer Summit. Giving retailers and suppliers a chance to spend multiple days not only networking but working in partnership. Kenny shares the importance of the two events aligning.

Support the show

Send us a text

Our Friday Flex this week is about rider experience.

Support the show

Send us a text

Justin Bolinger is no stranger to bike shop life. Ever since his parents opened a shop in the 1980's, his love of cycling has grown. Now, over 30 years later, he shares his years of expertise and passion through his YouTube channel I Know A Guy Bicycles.

The Guy's YouTube channel continues to gain traction for his industry commentary, mechanic expertise and bike restoration and rebuilds where he is bringing his audience along the whole way.

Enjoy this week's episode highlighting Justin's content-rich journey, hosted by NBDA Board Member Clark Butcher of Victory Bicycle Studio.

Support the show

Send us a text

This week's Friday Flex is all about grassroots loyalty programs.

Support the show

Send us a text

The NBDA News Hour focuses on the news and articles contained within The Micromobility Reporter, getting a more in-depth view from a firsthand seat with the experts on the Human Powered Solutions team.

We recap this month's resource "E Bike Hate, Legislation, and Liability for Amazon."

The team at Human Powered Solutions has over 245 years of experience and are considered data wizards. Their monthly newsletter The Micromobility Reporter is a dynamic resource for the industry, featuring timely news and in-depth analysis about the latest in human-powered transportation, including bicycles, e-bicycles, e-scooters, and ride share. Included is a focus on supply chain issues, technology, and both business and consumer trends that drive the marketplace.

Support the show

Send us a text

Today's episode begins with a question about upselling when customers only come in for a service issue or small repair. "How do you enhance a customer's ride experience?"

If you would like your questions answered on the flex, you can write to the NBDA at any time with ANY questions about the bicycle service center, mechanics training, bicycle assembly, etc. Submit your questions and photos to [email protected]

Our newest edition to Bicycle Retail Radio, the Technician Flex is a recurring podcast feature focused specifically on service center and mechanics produced in partnership with NBDA educational partner Northwest Arkansas Community College's Bicycle Assembly & Repair Technician Program director Benjamin Glenn. https://www.nwacc.edu/academicdivisions/trailstrades/bicycletechnician/

Support the show

Send us a text

This episode’s guests are Alessandro Basso, Chief Executive Officer at StarDue Group. StarDue is the parent company of the brands Basso Bikes and Lee Cougan Mountain Bikes and Craig Steyn, country manager US of Basso Bikes.

Alessandro's Father and Uncle founded Basso Bikes in 1977. The conversation covers Alessandro's path from professional mountain bike racer to CEO of one of Italy's last remaining family-owned bike brands, how the brand has now chosen to work with retailers, how retailers can grow road biz and the importance of historical winning brands.

Support the show

Send us a text

Join Heather for this week's Friday Flex about SKU Reduction.

Support the show

Send us a text

 This episode’s guest is Brent Emery, co-owner of Emerys - a Wisconsin based bike store that adapts bikes to the needs of every rider. In this conversation we cover unique needs retailers should possess to best work with adaptive bicycles, whether it’s fit, customization, billing and more.

Watch this episode on YouTube for the best experience.

• https://adaptivecycling.org/
• https://www.rifton.com/
• https://www.amtrykestore.org/

Support the show