When is comes down to it.... systems are set in place for a reason right? Do you have strong systems in place in your biz? What happens when Linda is constantly late 25 minutes for her appointment and you are left frustrated? Or what about when Jenny no shows you? Is it because of the lack of systems? Is it Linda or Jenny's fault? Or is it because of lack of follow though on your part? There are so many moving parts to this and we are going to break it all down for you so you are set up for success as we cruise into this holiday season. 

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Loyalty or satisfaction? Which do you prefer from you clients? YES! We get into it with our INCREDIBLE guest Jay Williams. His approach to guest experience is so on point and he will make you think about things a little differently. We also go deep into the human side of our industry. The big piece of the puzzle that allows stylists to serve, grow, and create deeper relationships with your clients. We could go on and on about Jay and his philosophies, but just go ahead, settle in and listen to this very informative episode. 

Sponsored by Oligo Professionnel. 

WOW! Our guest John is kick ass. He is a lifetime hairdresser, Salon Leader, Co-Founder at 124go, and the co-host of The Shoptalk and 124GO podcast. Not only is he funny, but he really gives a different perspective when it comes to leadership in the beauty industry. Plus he is really big on understanding and identifying your brand so you create a standard that sets the tone within your salon business. This is a very eye opening episode and you don't want to miss it. 

Sponsored by Oligo Professionnel 

You asked. We deliver! This is a quick, yet impactful episode with 3 ways to attract NEW clients into your business. Grab a pen and paper and start writing. Sponsored by: Oligo Professionnel

THIS is a requested topic and we are here for it. How do you leave your salon gracefully? How much notice should you give? What is the "right" way to leave the salon you've worked at for some time with integrity? Who do the clients "belong to"? How do you handle this as an owner. J and Nina go all in this week so be sure to join them. You def dont want to miss this episode.

What does it really look like to work with a brand? Do you ask the right questions? Do you have an idea of what the time commitment looks like? We got you covered...Is working for a brand for everyone? Maybe, Maybe not! The big question is... is it best for YOU? In this episode with our friend Genevieve, we share advice and personal experience. Yes the 3 of us work with the same brand, but have worked for other brands in the past as well. Tune in ...

Sponsored by Oligo Professionnel 

Chris is a lifetime Hairdresser, Author, Global Business Speaker Cofounder of 124Go and Cohost of Shop Talk and the 124Go podcast. He has done it all, and is more than happy to share his advice and insight on these 3 very important things in business. Communication and Accountability/Responsibility in this industry. He is such a fun loving guy with so much knowledge to share. Lets get to it. Join us...

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That is the question...Do you have a front desk/receptionist in your salon? There has been so much conversation wrapped around having and keeping the front desk/receptionist in the salon these days. Is it time to go desk-less? Is it time reassess what your front desk position looks like? Maybe it is time weigh out your options. Dont worry, we will walk you through the process and get your wheels turning. 

Sponsored by: Oligo Professionnel

One of our favorite leadership coaches is back. Our friend Tina Black is here to discuss how leadership in the salon has changed over the past year and how important it is to be consistent when leading a team of stylists. Tina is such a straight shooter and gives the best advice when it comes to making the toughest of decisions in your salon biz. Join us..

Sponsored by Oligo Professionnel 

Get ready to be blown away! In this episode, we had the pleasure of chatting with Alison who is the former editor at Modern Salon and is now the VP of Community at R and Co. She is sharing her absolute TOP tips and strategy about IG, IG reels, and how to build a solid business using social media right now. Her perspective is truly eye opening. Grab a pen and get ready to take some serious notes. Join us.

Sponsored by Oligo Professionnel