ON AIR

You often hear the expression, "Don't sweat the small stuff," but in today's ON AIR episode, Joe and Dave talk with guest Ryan Cook about why sweating the small stuff may lead to a better customer experience. Listen to their conversation about how asking the right questions, over-communicating, and reflective practices can help build your business through referrals and positive feedback.

On Air is a Lennox Learning Solutions Production 

We sit with Lennox dealers Eric Bramos and Claire Daleiden of B & D Plumbing, Heating & Air, and Bryan Thumma of Affordable Heating & Cooling to discuss the good, the bad, and the ugly of service warranties. You’ll hear how Lennox’s Warranty Your Way™ benefits the homeowner and helps grow your business by treating warranties as an added service feature.

On Air is a Lennox Learning Solutions Production

In today’s economy, the price of everything has increased, from fuel to groceries to HVAC products. But with all the price hikes, how do you change the conversation from cost to value? Joe and Dave discuss best practices to overcome when homeowners say the price is “too high” and how to sell on the value based on the customer’s needs in their pursuit of perfect air.

On Air is a Lennox Learning Solutions Production 

Get to know the hosts of ON AIR, Joe Jones and Dave Chatmon. From their childhoods, to where they are today and the important stories and lessons in-between. Both hosts share the reasons they love what they do and what made them decide to jump in with two feet and start a podcast.

On Air is a Lennox Learning Solutions Production

A home is a haven and making it a comfortable environment starts with perfect air. Monte Hehnke of Jerry’s Sheet Metal Heating & Cooling, Inc. and Mike Guillen of Air Assurance Heating, AC & Plumbing are two of the best in the HVAC business in providing homeowners with their perfect air solutions. They join Dave and Joe to discuss strategies for ultimate comfort, growing their businesses, and bettering their communities.  

On Air is a Lennox Learning Solutions Production

Lennox International Inc., a global leader in energy-efficient climate control solutions, has a new CEO. Alok Maskara joined the company in May 2022 with 25 years of experience in the technology and manufacturing industries. Joe and Dave sit down with Alok and find out who he is, why he joined the company, and where he wants to lead Lennox in the future. 

On Air is a Lennox Learning Solutions Production

Meet Lennox dealers Amy Spinnie of DeHart Air Conditioning and Kendall Richards of All Comfort Services. Joe, Dave, and our guests talk about the history, the work, and the reason behind Lennox’s Feel the Love™ program, which supports deserving families and individuals who would benefit from newly installed heating equipment. They also give insights into how businesses of all sizes can grow in a changing environment.

Feel the Love™ is part of Lennox International’s Corporate Social Responsibility and Environmental, Sustainability, and Governance initiatives.

To learn more about Lennox’s ESG initiatives, visit: Sustainability and ESG Report

On Air is a Lennox Learning Solutions Production