ON AIR

Join Joe and Dave as they delve into the art of negotiation with renowned author and former FBI negotiator, Chris Voss. Tune in as Chris shares insights from his bestselling book “Never Split the Difference: Negotiating as If Your Life Depended On It”, offering practical strategies that can be applied to everyday interactions. Chris shares the key principles behind effective negotiation. Drawing on his experiences, he highlights the critical role of empathy and tactical communication in diffusing tense situations to achieve positive outcomes.  Learn valuable insights into the psychology of persuasion and the power of active listening. Listen now!

ON AIR is a Lennox Learning Solutions Podcast.

Join Joe and Dave as they chat with Steven Litt, President and CEO of DeHart Plumbing, Heating, and Air Inc. Steven discusses his journey in developing people, citing his initial lack of industry knowledge and subsequent success through learning and teamwork. He reflects on the challenges of cultivating a culture focused on personal and organizational growth within a traditionally rigid environment, highlighting the importance of conviction and perseverance. Despite encountering resistance and setbacks, Steven emphasizes the value of continuous improvement and fostering a supportive work culture. He shares insights into managing change, including the need for patience and consistent communication. Tune in to learn the importance of personal growth both inside and outside of the workplace.  #LennoxOnAir

On Air is a Lennox Learning Solutions Production.

Join Joe and Dave as they sit down with Ray Broman from Honey’s Air and Solar and Elias Omar, District Manager at Lennox as they share the significance of strong partnerships in the HVAC industry. Ray stresses the importance of partnerships in driving success and profitability for HVAC businesses and his journey from outside sales rep to eventually acquiring Honey’s Air and Solar, emphasizing the value of long-term partnerships and support provided by Lennox. Ray and Elias highlight the depth of partnerships beyond transactions, focusing on collaboration, support, and shared goals. Tune in to gain insights into the dynamics of HVAC business collaborations and strategies for success for manufacturers and distributers. #LennoxOnAir

For more information about what you heard on this episode:
Lennox Reclaim Program
2025 Refrigerant Transition

On Air is a Lennox Learning Solutions Production.

With the 2025 regulatory changes around the corner, Joe and Dave dive into the shift to A2L refrigerants and the implications for HVAC contractors and technicians.  Joined by experts Don Gillis and Chris Pyles from The Chemours Company, and Doug Smiley, Technical Training Manager at Lennox, the team discusses new nomenclature, the reasons behind the regulations, and how to talk with homeowners about the transition. Tune in as they explore how manufacturers are approaching the transition and what it means for technicians in the field. #LennoxOnAir

For more information about what you heard on this episode:
Lennox Reclaim Program
2025 Refrigerant Transition

On Air is a Lennox Learning Solutions Production.

Tune in to discover the significance of leadership, adaptability, and collaboration in business transformation. Joe and Dave sit down with industry experts Wyatt Tucker, Owner of Parks Heating, Cooling, Plumbing, Herb Richardson, Charlotte District Manager for Lennox, and Kris Gafford, Territory Manager for Lennox. Wyatt reflects on his transition from new construction to HVAC residential replacement, discussing the challenges, pivotal moments, and support he received in the process. With insights from his peers, Wyatt emphasizes the importance of self-awareness, seeking guidance, and embracing positive change. Wyatt credits his father, peer groups, and partnerships like Lennox for helping navigate the shift while promoting the trades as a viable career path. #LennoxOnAir

ON AIR is a Lennox Learning Solutions Production. 

Join Joe and Dave as they uncover the remarkable journey of Danny Fox, managing partner at Greiner Heating, Air and Electric. Discover how Danny became a pivotal figure at Greiner, focusing on building people and fostering success for employees. Danny shares insights on coaching employees, emphasizing the responsibility each team member holds in contributing to the well-being of the company. Whether you're an entrepreneur, a team leader, or seeking inspiration, this episode offers actionable takeaways for building a successful business. #LennoxOnAir

ON AIR is a Lennox Learning Solutions Production.

Do you think human resources impacts the success of a business? Join Joe and Dave as they discuss the crucial role of human resources in the HVAC industry with Lennox Human Resources (HR) professionals Barbara Kennedy, Baxter Krutsch, and Coty Franklin. Barbara, Baxter, and Coty explain the importance of onboarding as an ongoing process, aligning employees with organizational goals, and investing in employees as representatives of the company. Tune in to learn about the significance of implementing best HR practices to build a strong team and to strengthen the success of HVAC businesses. #LennoxOnAir

On Air is a Lennox Learning Solutions Production. 

Join hosts Joe Jones as they sit down with Quan Nguyen, Vice President and General Manager for Lennox Residential. Quan takes listeners on a journey through the evolution of Lennox LIVE, sharing insights into the history of Lennox Dealer Meetings, and the transformation into the dynamic event it is today. Quan emphasizes the goal of transparent communication in the well-attended Executive Panel, where senior leaders address dealers' tough questions with honesty. Whether you're a seasoned attendee or considering joining for the first time, this episode provides an inside look at the passion and dedication invested in making Lennox LIVE a must-attend event for HVAC professionals. Tune in now! #LennoxOnAir

ON AIR is a Lennox Learning Solutions Production. 

How do you make the right decisions when it comes to indoor comfort? Join Joe and Dave as they discuss the art of making good decisions for HVAC systems with homeowners, Lynn and Ken Sass, and President of Acosta Heating, Cooling, and Electrical, Lauren Acosta Huckleberry. Lauren’s insights into customer relationships, setting expectations, and the importance of a reliable brand will resonate with both homeowners and contractors. Tune into discover the importance of addressing pain points with customers and making informed decisions.  #LennoxOnAir

ON AIR is a Lennox Learning Solutions Production.

How do you adapt to change in an ever-changing industry? Join Joe and Dave with guest Steve Pitlik, VP of Sourced Products at Lennox. Steve reflects on his diverse career experiences, emphasizes the importance of continuous improvement in one’s career, and the positive impact of direct-to-dealer relationships. Tune in to discover best practices to approach leadership adaptability to change and customer-centric culture.

ON AIR is a Lennox Learning Solutions Production.