One More Question

Highlights from the conversation:

It's these little rituals in organisations that can often create a culture, and culture can often drive the behaviour and the success or failure of an organisation.

The more shared meaning you build an organisation, the stronger your culture is.

One of the most important things you can do is become part of somebody else's story.

That's one of my big pet peeves with organisations — they keep trying to get customers to join their story.

If you don't have a safe space where you can muck up and get it wrong, then you're never going to learn. So that's this idea of a community of practice where there's a safe space, where you can try stuff; if you don't get it right or if you fail, you can just get up, dust yourself off and go and try again.

When we're building brands for people, words are important and language is important. So picking the right words for your brand, your community, and your people has meaning and importance.

When a community is healthy it will grow. So don't care about the growth, care about the health.

It's being clear, being very specific — who this is for and who this is not for — and not forcing growth, not forcing expansion at all costs.

More about Pierre 

In a chaotic world, Pierre du Plessis helps people build meaningful lives and do work that matters. 

He is the founder of Palaestra, a community of practice where people train together to become better human beings.

He is also an educator at DUKE CE University and has spoken all over the world with clients that include BMW, KFC, Adcock Ingram, FNB, and Nedbank. Pierre is no stranger to TEDx stages, having spoken on them numerous times.

He has worked in fashion, advertising, trend analysis, and branding. Pierre leads a contemplative community of faith in the heart of Cape Town, is a published author and has received the Desmond Tutu Gerrit Brand literature prize.

He believes he is the love child of Gertrude Stein and Jason Bourne, and that he has latent telekinetic powers.

He lives in Cape Town with his wife, two kids, and his iPhone.

Find Pierre here:

LinkedIn

Facebook

YouTube

Twitter

More about Palaestra

More about Train Naked

Show Notes

People:

Conrad Hicks

Leonard Sweet

Seth Godin

Miscellaneous:

Tribes (book) by Seth Godin

Snask

Make enemies and gain fans (book)

How can you help?

There are four ways you can help us out.

1. Give us your thoughts. Rate the podcast and leave a comment.
2. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 13 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / 

http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

Highlights from the conversation:

We've got such an unbelievable opportunity to define workplace 2.0.

Our ways of working were an evolution from when we were factory workers.

We are naturally diabolical at our communication. Despite our best intentions, it's one of the muscles of culture that every single organisation needs to focus on building.

If you needed everybody in the same room at the same time for that to work, there are bigger questions that you should be asking.

While the world is spinning out of control, being able to show up at your computer every day and contribute to something that you believe in, something that's meaningful; contribute to a dent in the universe — we can't overlook how powerful that is as an anchor.

More about Andy 

Andy Golding is an employee experience specialist and co-founder of Still Human. Her primary focus and area of impact is businesses relevance in a rapidly changing world. To achieve this she works with companies to craft and build cultures that are always innovation ready as well as designing employee experience to ensure that people are being switched on and grown. She assists companies and leaders in businesses across diverse sectors from start-ups to established, century-old organisations to become places where the best talent wants to work, chooses to come to and where they thrive.

Andy became fascinated about the impact that employee experience creates in performance, retention and business execution capability and this fascination led her to embark on a massive

research exercise that included spending time inside some of the best companies to work for, both locally and abroad. The findings hereof, combined with her personal experience working in different environments, culminated in her starting a business focused on company culture and employee experience, which later merged into Still Human.

A keen researcher and blogger, Andy (also known as the team’s resident geek at Still Human) has written for and continues to contribute to many publications at the forefront of human capital and employee experience design. She is the co-author of ‘We Are Still Human’, and was named one of Entrepreneur Magazine’s ‘50 Top South African Business Women to Watch’ in 2018.

More about Brad 

Brad Shorkend is an agitator and thought provoker. He works with business leaders around the world helping them stay innovation ready and create exceptional employee and customer experiences that translate into kick-ass innovation, constant relevance, and significant revenue.

He walks his talk as a leader, entrepreneur and innovator and is currently an active shareholder in multiple businesses across numerous sectors (fashion, tech, real estate, co-working and learning, to name a few).

Brad is a published author of the book ‘We Are Still Human’, co-authored with his business partner, Andy Golding, in 2018. He is also adjunct faculty at GIBS and Duke CE.

Brad has been coaching, mentoring and facilitating across all industries since 2007 working primarily with leadership at all levels of organisations, high potential individuals, teams and entrepreneurs. His clients are an exciting array of many of the top blue-chip organisations in South Africa and globally as well as exciting early-stage start-ups. 

Find Andy here:

LinkedIn

Find Brad here:

LinkedIn

Find Still Human here:

Website

LinkedIn

Find We Are Still Human (their book) here:

Website

Show Notes

People:

Erik Kruger

Miscellaneous:

Zoom

Gallup Q12

How can you help?

There are four ways you can help us out.

1. Give us your thoughts. Rate the podcast and leave a comment.
2. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 13 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / http://www.davidcuttermusic.com



To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

Highlights from this episode

If I had sat down when I was 22 and actually retraced the steps of my life up until that point, there were clues along the way. I was Debating Captain at school, Alice in Wonderland in the school play, I used to read at church when I was little. So I was always in plays and drama, and I was talking a lot.

I think that you are put on this earth to fulfil your purpose. And I think you have an obligation as a person to find out what it is, and be then to align your purpose with your career, because that's when you will be in flow and things will happen easily.

We are often unconsciously competent. We just think that it's normal to have that specific thing, and it's only when someone says to you — you know, you do that so easily and so — that's always an instant sign.

There are clues in the companies as to what's important to them — where they spend their time, the kind of people that they've pulled into the organisation, the kind of work they do, the way their clients talk about them.

The team that I have now, it feels like everyone is in the right place, doing the right stuff — right people, in the right seats, doing the right stuff — and that can only happen if our purpose, our value systems, and our passions align.

Virtual reality helps because it microwaves behaviour change.

It's much more than women and men, it's actually around a masculine versus a feminine style of leadership.

Realise how important it is to have days where there are no meetings and no appointments for everyone. I always thought it was more important for me, but what I've realised is, it's actually really important for the team.

More about Helen

Helen Nicholson has been called the “Networking Queen” by many of her clients. She began her career as an accountant and has evolved into the CEO — Chief Excitement Officer — of the Networking Company, where they help people reach their full potential through training programmes, online learning and virtual reality simulations. Helen has published two best-selling business books and has spoken in 43 countries around the world. She is a board member for the global entrepreneur organisation (EO) in South Africa.

Helen has international corporate experience and lived in the Middle East for 5 years where she developed and sold her own successful business in Dubai.

On her return to South Africa, Helen has run the Networking Company for 15 years – she is a passionate South African, was interviewed by GIBS Business School as one of South Africa’s leading female entrepreneurs, has run the New York marathon in 2011 and has been a single mom to 23-year-old identical girl twins since they were 3. She is a passionate connector and walks her Networking talk!

Find Helen here:

• LinkedIn
• The Networking Company

Show Notes

People:

• Conor Neill
• Dean Carlson
• Jacinda Ardern (New Zealand Prime Minister)
• Donald Trump
• Katrín Jakobsdóttir (Prime Minister of Iceland)

Places:

• London
• Dubai
• Middle East
• America (United States)

Miscellaneous:

• Ikigai
• Gallup Strengths Finder
• Deep Work by Cal Newport (Book)

How can you help?

There are four ways you can help us out.

1. Give us your thoughts. Rate the podcast and leave a comment.
2. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 13 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / 

http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

More about Erik

International Speaker | Specialist Team Coach | Author

Erik has a Bachelor of Science Degree in Physiotherapy from the University of the Witwatersrand as well as a Postgraduate Diploma in Management and a Master’s Degree in Business and Executive Coaching, both from Wits Business School.

Keynote Speaker 

Erik shares insights, stories, and research with audiences across the world on how to increase personal and team effectiveness.

While his addresses are bespoke and carefully crafted according to the requirements of the target audience, his two most popular are “Seven lessons from a CEO coach on achieving high performance” and “How To Be Dangerous”.

Specialist Team Coach & Adviser

For Erik, teams are front and centre of business.

Erik regularly facilitates workshops for businesses and teams pursuing high-performance strategies like AON, Derivco, IQ Business, Mimecast and Nedbank.

He has also designed his own framework for team coaching that is lightweight but still delivers maximum impact.

Executive Coach

In his role as a coach, Erik has coached multiple celebrities, well-known South African entrepreneurs, and executives

Author

Acta Non Verba – The Playbook for Creating, Achieving and Performing at your Highest Level was published in 2018. He’s in the process of finishing his second book on being “dangerous”.

Thought Leader

He has been a regular contributor to Entrepreneur magazine and publishes two to three articles a week on his LinkedIn and Facebook pages, reaching thousands of people in the process.

Recently, Erik joined forces with John Sanei to produce the new Expansive podcast series.

Entrepreneur

Long before Erik was a high-performance executive coach and keynote speaker, he was a physiotherapist. To share his passion for helping people, he founded BetterMan, a personal and professional development online community for men.

Global Citizen

Erik lives in Johannesburg with his girlfriend Danicka and their dog Axel. He’s an avid golfer, has previously been nominated as one of GQ’s best-dressed men and a world traveller. His favourite city is Vienna.

Find Erik here:

• Website
• LinkedIn
• Coaching: Modern Breed

Show Notes

People:

• Tim Noakes
• Maps Maponyane
• Brandon Dempsey
• John Sanei
• Simon Sinek
• Sam Harris
• Conor Neill

Organisations:

• Modern Breed
• goBRANDgo!

Miscellaneous:

• The Expansive (Podcast)
• Lockdown Leadership (ebook by Erik Kruger)
• Instant Evolution (ebook by Erik Kruger)
• Making Sense (Podcast)
• Report: Finding North (again)

How can you help?

There are four ways you can help us out.

1. Give us your thoughts. Rate the podcast and leave a comment.
2. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 13 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

As an entrepreneur, Conor has founded 5 companies and built the third largest fleet of private jets in Spain. But it wasn’t always smooth sailing — in 2009, Conor stared some of his biggest fears in the face — not having money to pay bills and going through a divorce, among others. Through his experience and lecturing and speaking on leadership, Conor brings a wealth of experience and knowledge to this episode of the podcast.

Conor is a sought-after keynote speaker on Leadership. He teaches Leadership Communications at IESE Business School and is the President of Vistage in Spain, part of the world’s leading CEO organisation.  As an entrepreneur, he has founded 5 companies, selling 16 private jets and building the 3rd largest fleet of private jets in Spain. He is a visiting professor at University College Dublin, the University of Montevideo and Permanent Faculty on Entrepreneurs’ Organisation’s Global Leadership Academy.

Conor’s YouTube channel on Leadership and Influence has over 200K Subscribers and over 17 million views.

Conor is the President of Vistage in Spain. Vistage is the World’s Leading CEO organisation with over 24,000 members, operating since 1957.

Learn more about Vistage: Vistage Spain (es), Vistage International (en)

Conor has been teaching Leadership Communications courses at IESE for over 16 years on MBA, Executive MBA and Senior Executive Programs.

Learn more about 

Conor’s Programs at IESE Business School

Find Conor here:

• Website
• YouTube
• LinkedIn
• Conor’s Courses at IESE Business School
• Vistage Spain

People:

• Mahatma Gandhi
• Princess Elsa
• Sunil Dhaliwal
• Viktor Frankl
• Friedrich Nietzsche
• Warren Rustand
• Pat Lencioni
• Jim Rohn

Organisations:

• Nicework
• YouTube
• Zoom
• Lehman Brothers
• EO

How can you help?

There are four ways you can help us out.

1. Give us your thoughts. Rate the podcast and leave a comment.
2. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 13 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

More about Andy 

Andy Golding is an employee experience specialist and co-founder of Still Human. Her primary focus and area of impact is businesses relevance in a rapidly changing world. To achieve this she works with companies to craft and build cultures that are always innovation ready as well as designing employee experience to ensure that people are being switched on and grown. She assists companies and leaders in businesses across diverse sectors from start-ups to established, century-old organisations to become places where the best talent wants to work, chooses to come to and where they thrive.

Andy became fascinated about the impact that employee experience creates in performance, retention and business execution capability and this fascination led her to embark on a massive

research exercise that included spending time inside some of the best companies to work for, both locally and abroad. The findings hereof, combined with her personal experience working in different environments, culminated in her starting a business focused on company culture and employee experience, which later merged into Still Human.

A keen researcher and blogger, Andy (also known as the team’s resident geek at Still Human) has written for and continues to contribute to many publications at the forefront of human capital and employee experience design. She is the co-author of ‘We Are Still Human’, and was named one of Entrepreneur Magazine’s ‘50 Top South African Business Women to Watch’ in 2018.

More about Brad 

Brad Shorkend is an agitator and thought provoker. He works with business leaders around the world helping them stay innovation ready and create exceptional employee and customer experiences that translate into kick-ass innovation, constant relevance, and significant revenue.

He walks his talk as a leader, entrepreneur and innovator and is currently an active shareholder in multiple businesses across numerous sectors (fashion, tech, real estate, co-working and learning, to name a few).

Brad is a published author of the book ‘We Are Still Human’, co-authored with his business partner, Andy Golding, in 2018. He is also adjunct faculty at GIBS and Duke CE.

Brad has been coaching, mentoring and facilitating across all industries since 2007 working primarily with leadership at all levels of organisations, high potential individuals, teams and entrepreneurs. His clients are an exciting array of many of the top blue-chip organisations in South Africa and globally as well as exciting early-stage start-ups.

Find Andy here:

LinkedIn

Find Brad here:

LinkedIn

Find Still Human here:

Website

LinkedIn

Find We Are Still Human (their book) here:

Website

Show Notes

People:

Laszlo Bock

Jim Henson

Sizakelle Marutlulle

Organisations:

Google

Nicework

Liverpool

Spur

Ritz Carlton

How can you help?

There are four ways you can help us out.

1. Give us your thoughts. Rate the podcast and leave a comment.
2. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 13 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

More about Andy 

Andy Golding is an employee experience specialist and co-founder of Still Human. Her primary focus and area of impact is businesses relevance in a rapidly changing world. To achieve this she works with companies to craft and build cultures that are always innovation ready as well as designing employee experience to ensure that people are being switched on and grown. She assists companies and leaders in businesses across diverse sectors from start-ups to established, century-old organisations to become places where the best talent wants to work, chooses to come to and where they thrive.

Andy became fascinated about the impact that employee experience creates in performance, retention and business execution capability and this fascination led her to embark on a massive

research exercise that included spending time inside some of the best companies to work for, both locally and abroad. The findings hereof, combined with her personal experience working in different environments, culminated in her starting a business focused on company culture and employee experience, which later merged into Still Human.

A keen researcher and blogger, Andy (also known as the team’s resident geek at Still Human) has written for and continues to contribute to many publications at the forefront of human capital and employee experience design. She is the co-author of ‘We Are Still Human’, and was named one of Entrepreneur Magazine’s ‘50 Top South African Business Women to Watch’ in 2018.

Find Andy here:

LinkedIn

More about Brad 

Brad Shorkend is an agitator and thought provoker. He works with business leaders around the world helping them stay innovation ready and create exceptional employee and customer experiences that translate into kick-ass innovation, constant relevance, and significant revenue.

He walks his talk as a leader, entrepreneur and innovator and is currently an active shareholder in multiple businesses across numerous sectors (fashion, tech, real estate, co-working and learning, to name a few).

Brad is a published author of the book ‘We Are Still Human’, co-authored with his business partner, Andy Golding, in 2018. He is also adjunct faculty at GIBS and Duke CE.

Brad has been coaching, mentoring and facilitating across all industries since 2007 working primarily with leadership at all levels of organisations, high potential individuals, teams and entrepreneurs. His clients are an exciting array of many of the top blue-chip organisations in South Africa and globally as well as exciting early-stage start-ups.

Find Brad here:

LinkedIn

Find Still Human here:

Website

LinkedIn

Find We Are Still Human (their book) here:

Website

Show Notes

People:

James Altucher

Ryan Holiday

Organisations:

Nicework

Places:

The Drakensburg

How can you help?

There are four ways you can help us out.

1. Give us your thoughts. Rate the podcast and leave a comment.
2. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 12 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

More about Louis Janse van Rensburg

Louis Janse van Rensburg is the CEO at Glengarry Capital, Founder of WonderClass, and a partner in Heavy Chef and the Chairman of the Heavy Chef Foundation. He is fascinated by the evolution of learning and its impact on helping humans flourish.

Louis is also a Phd researcher on the future of learning and most recently spearheaded the launch of South Africa's largest study ever conducted on the learning habits of entrepreneurs. Creative, optimistic and pragmatic, Louis weaves storytelling with empirical data to challenge us to reimagine the way humans learn. He also is an amateur screenplay writer, pizza lover and known to hit a mean 4-iron.

Find Louis here:

Website

LinkedIn

Heavy Chef Foundation

Find Glengarry Capital here:

Website

Find Heavy Chef here:

Website

Instagram

Twitter

Facebook

YouTube

LinkedIn

Highlights from the conversation:

08:40 — If you go a level deeper, you really start figuring out that's just the marketing message, that's just the story. What drives it? What motivation drives it?

10:00 — Whether you've articulated it or not, all organisations have a purpose.

12:05 — The challenge is, when you start growing as a business, you need to start scaling your purpose. You need to get people to believe in the purpose, but also start living and breathing that purpose and communicating it to others, and that's where it becomes really hard. It's certainly an art, not a science.

15:35 — When building out a team, I'd go for someone whose values are more aligned with yours, but their skill set is relatively mediocre over someone who has a very strong skill set, but their values are a bit out of sync.

32:53 — My motivation was to find people that share the same values. What that actually translates to in practice is, that when the shit hits the fan, that these are the people that you can trust.

37:07 — That's how you should be starting your business or building your brand. You should be selecting a group of people that share this common vision, have positive energy, and are driving you and everything else forward.

37:35

 — We see it in our financial performance as well. When there's clarity of purpose, this clarity of what you do has a real domino effect — your people start working more intelligently, are more focussed, driving towards the same goal. Then your customers start picking up on it, they start asking you more questions and they start engaging with you more because they know what it is you are doing and they want to be part of that.

Show Notes

People:

Robbie Brozin

Thabo Mbeki

Organisations:

Heavy Chef

World Wide Creative

Ferrari South Africa

Nandos

Cape Town Startup Week

Entrepreneurs Organisation

Places:

Joburg / Johannesburg

Cape Town

South Africa

KZN / KwaZulu-Natal

Gugulethu

Miscellaneous:

Springboks

Miss Universe 2019

Proteas Netball

How can you help?

There are four ways you can help us out.

1. Give us your thoughts. Rate the podcast and leave a comment.
2. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 12 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

Highlights - 

Defining a community: 02:07 

The importance of finding what moves people: 06:28

Lego, and how Lego Ideas came to be: 14:02

Being able to give up some control of your brand: 16:49

Obtaining new customers vs. making the most existing client bases: 23:55

Being a good community partner: 25:40

Providing structure as a way to support a community: 31:15

Twitch, and how they’ve helped their community grow: 32:38

More about Kevin and Bailey

Kevin Huynh and Bailey Richardson are founding partners of People & Company. Their mission is to help people get their people together.

As a company, they advise organisations on how to build authentic communities. Through their work, they’ve coached, researched, and participated in hundreds of communities. Kevin and Bailey recently published what they’ve learned about bringing people together in the Amazon bestselling guidebook Get Together: How to Build a Community With Your People.

You can find them laughing and talking shop with community leaders weekly on the Get Together podcast.

Find Bailey here:

Website

Twitter

Find Kevin here:

Website

Twitter

Linkedin

Instagram

Find People & Company here:

Website

Find Get Together here:

The Get Together Podcast

Buy the book

Get Together Video

Show Notes

Organisations:

Notion

Lego

Twitch

YouTube

CreativeMornings

CreativeMornings Johannesburg

Places:

South Korea

How can you help?

There are four ways you can help us out.

1. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
2. Rate or review the podcast and leave a comment.
3. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
4. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 12 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.

More about Fran 

Fran Luckin is the Chief Creative Officer of Grey Africa and a member of the ten-person Grey Global Creative Board.

Fran started out as an apprentice copywriter at the Jupiter Drawing Room following an interview in which she managed to distract CEO Graham Warsop’s attention away from her dismal portfolio by talking about books. She became a creative director at TBWA/Hunt Lascaris and continued in this position at Ogilvy Johannesburg, where she was made ECD in 2008. In 2013 she went full-digital and joined Quirk Johannesburg (now Mirum) as ECD. There she learned (among other things) what UX is and why “viral” is a dirty word.

She has judged international and local creative awards shows and in 2017 she served as Jury

President of the Print and Publishing Jury at the Cannes Lions – the first female Jury President from Africa. Fran has an MBA from the Berlin School of Creative Leadership, which she claims, has been one of the best experiences of her life so far.

She served 3 years as Chairman of the Academic Board of the Red and Yellow School of Advertising and still sits on the school’s Advisory Board. In her spare time, she plays the bass guitar with staggering ineptitude.

Find Fran here:

LinkedIn

Instagram

Twitter

Website

Grey

Show Notes

Organisations:

Rightford, Searle-Tripp & Makin

TBWA

BBDO

Grey Phillips

King James
Joe Public

WPP

Publicis
Omniocm

Ogilvy

JWT

Y&R]

VML

Wunderman

Distell

Makro

SAB

WeWork

BCKRDS

Napsta Collective

Jägermeister

Dickies South Africa

South African Fashion Week

Grey

Grey Adventures

KFC

Redbull

Uber

JC Le Roux

Places:

Durban

Singapore

Switzerland

United States

Miscellaneous:

Jack Parow

How can you help?

Our podcast is still new and there are three ways you can help us out.

1. Share this as far and wide as you can - tell your friends, family and colleagues about us (caveat: if you own a family business, these may all be the same people)
2. Tell us how we can create a better podcast - tell us what you liked, didn’t like, or what you’d like to hear more (or less) of
3. Tell us who you’d like to hear on the podcast. Suggest someone that you think we should interview.

One More Question is a podcast by Nicework a Brand and Service Design Company. One of the things we do best is asking our clients the right questions. This podcast came about because we want to share some of the best answers we have heard over the last 12 years. We talk to significant creators, experts and communicators who we have encountered. To share the useful insights, inspirations and facts that made us stop and take notes as we go about our work. Hosted by our Founder Ross Drakes.

Subscribe iTunes, Spotify, Stitcher, Google Podcasts

Music by: @dcuttermusic / http://www.davidcuttermusic.com

To listen to previous episodes go to https://nwrk.co/omq.

If you enjoyed this episode, please leave a review and share it with your friends.