Operators

By Sean Frank, Mike Beckham, Matt Bertulli, and Jason PanzerBusiness Entrepreneurship

Operators episodes

July 12, 2023 E012: Twitter vs Threads, Prime Day Deal/No Deal, Definitive COGS, Margins, Profit Per Day & More
00:02:53 Bet against Zuckerberg? No. Killed Snapchat and Twitter. Sean is bummed about rebuilding social graph on threads.
00:06:58 Twitter's alienation may lead to new communities.
00:13:19 June highlights: suffering and key metrics discussed. CAC target achieved, sales up 100% with 20% lower CAC. North Beam saved the business.
00:16:21 Approach to Prime Day has changed, no major discounts.
00:20:31 Prime Day: margins, discounts, customer behavior.
00:26:09 Million-dollar accounting costs lead to a failed audit.
00:32:47 Wholesale shipments, chargebacks, accounting nightmare, ERP, profit per day, optimize for dollars.
00:36:59 "Have a plan, avoid reckless spending."
00:44:12 Email and SMS are commodity services. SendGrid is commonly used for sending emails. Shopify is not a commodity service. Winning in commodity services requires price and service.
00:47:37 Minimize COGS, focus on key financial P&L.
00:52:58 Different pricing approaches in DTC and retail.
00:57:23 Brand creates monopoly and determines value.
In the world of eCommerce, a legendary WhatsApp group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world's biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share their wealth of knowledge with people like you.
Powered By:
Northbeam.
https://www.northbeam.io/
Sendlane.
https://learn.sendlane.com/operators
Fulfil.io.
https://bit.ly/3pAp2vu
Visit Our Website:
https://www.9operators.com/
Follow us on Twitter:
Sean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radford
Northbeam (Partner) https://twitter.com/northbeam
Fulfil.io (Partner) https://twitter.com/fulfilio
Sendlane (Partner) https://twitter.com/Sendlane
We Rise Together.
1 hr
July 05, 2023 E011: Choosing The Right Business, Communication, AI Commerce, Entrepreneurial Experience & More
[00:04:45] Returns fraud website exposed fraudulent refund practices.
[00:09:19] NetSuite as a fulfillment solution didn't work for us. We chose Fulfil.io.
[00:12:35] Alex had a successful exit selling Morning Brew. He started an outdoor game called The Plunge but decided to shut it down due to the small market size and the difficulty of the game.
[00:17:18] Expertise lines up, network successful. No consumer business.
[00:22:14] Evercore is a bad bank, Goldman is good. Love winning or love consumer? Choose wisely.
[00:27:23] Northeam gives us warm fuzzies with spending.
[00:36:58] Competitive advantage: brand, knowledge, teams, systems.
[00:38:17] Summarizing the need for effective communication in a growing organization.
[00:43:20] Sendlane is better than Klaviyo.
[00:46:01] Panzerism: Get to the point fast.
[00:49:54] Separating brand and business, Overstock.com triumphs.
[00:55:15] Interest rates rising, dry powder and capital calls.
[01:02:14] Limiting new ventures due to Ridge's success.
In the world of eCommerce, a legendary WhatsApp group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world's biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share their wealth of knowledge with people like you.
Powered By:
Northbeam.
https://www.northbeam.io/
Sendlane.
https://learn.sendlane.com/operators
Fulfil.io.
https://bit.ly/3pAp2vu
Visit Our Website:
https://www.9operators.com/
Follow us on Twitter:
Sean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radford
Northbeam (Partner) https://twitter.com/northbeam
Fulfil.io (Partner) https://twitter.com/fulfilio
Sendlane (Partner) https://twitter.com/Sendlane
We Rise Together.
1 hr 8 min
June 28, 2023 E010: Katy Mimari Founder & CEO of Caden Lane in Conversation With The Operators & More
In the world of eCommerce, a legendary WhatsApp group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world's biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Check out Katy's brand: https://cadenlane.com/
Join our exclusive Slack group for brand owners and operators: https://join.slack.com/t/9operators/shared_invite/zt-1wdex39hh-p1zIxOP6GrvqOo1dWq3zUA
Powered By Northbeam.https://www.northbeam.io/
Each of the 9 figure operators uses Northbeam to measure everything and scale everywhere. Visit Our Website: https://www.9operators.com/
Follow us on Twitter:
Show TwitterSean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radford
Northbeam (Partner) https://twitter.com/northbeam

We Rise Together
1 hr 23 min
June 21, 2023 E009: Mehtab Karta, META Cheat Codes, Financing, Panzerism, Covid, 13-week Cash Flow Model & More.
How to not pay your META creditors? (01.11)
Mehtab intro (02.27)
Financing eCommerce (17.40)
Was Covid actually good for business (37.57)
Value propositions (47.55)
13-Week Cash Flow Model (01.05.00)
Rules for Managing Your Business (01.08.00)
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Powered By Northbeam.
https://www.northbeam.io/
Each of the 9 figure operators uses Northbeam to measure everything and scale everywhere.
Visit Our Website:
https://www.9operators.com/
Follow us on Twitter:
Show Twitter
Sean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radford
Northbeam (Partner) https://twitter.com/northbeam
We Rise Together
1 hr 13 min
June 14, 2023 E008: Meta Summit Recap, Marketing Complexity, Perfectionism, Action vs. Inaction Bias, & More
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Powered By Northbeam.
https://www.northbeam.io/
Each of the 9 figure operators uses Northbeam to measure everything and scale everywhere.
Visit Our Website:
https://www.9operators.com/
Follow us on Twitter:
Show Twitter
Sean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radford
Northbeam (Partner) https://twitter.com/northbeam
We Rise Together
47 min
June 07, 2023 E007: Luck & Timing, Our Worst Investments, Product Diversification, Facebook Conspiracy & More
(01:15) The role of luck in success
(04:25) Time in the game matters
(08:45) Worst things we've done as a business
(09:30) Sean- It got legal
(10:50) Matt - Shut it down
(16:15) Two hero products confuse pixels
(20:00) Jason - Driving garbage traffic
(25:00) HexClad product diversification
(27:30) Homepage takeovers suck
(30:30) Advertising diminishing returns
(33:50) Facebook scammers
(38:15) Facbook - BOF, MOF or TOF
(46:19) Amazon advertising inefficiencies
(01:05:21) Mike - Worst business bets
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Powered By Northbeam.https://www.northbeam.io/
Each of the 9 figure operators use Northbeam to measure everything and scale everywhere.
Visit Our Website: https://www.9operators.com/
Follow us on Twitter:
Sean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radfordNorthbeam (Partner) https://twitter.com/northbeam
We Rise Together
1 hr 14 min
May 31, 2023 E006: Marty Wholesome Goods, De-Risking Talent, Data & Testing, Gamers, Panzerism, Prime Day & More.
Marty Sullens. Managing Partner at Wholesome Goods.
Twitter: https://twitter.com/Sumohax0r
(03:20) Intro
(04:16) Marty Story
(09:35) Wholesome Goods Structure
(18.30) Building your own data models
(25:26) Healthy abrasion
(32:20) Unicorn role
(41:53) Panzerism
(50.00) Hire Gamers
(59:00) Prime day knowledge drop

In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Powered By Northbeam.
https://www.northbeam.io/
Each of the 9 figure operators use Northbeam to measure everything and scale everywhere.
Visit Our Website:
https://www.9operators.com/
Follow us on Twitter:
Show Twitter
Sean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radford
Northbeam (Partner) https://twitter.com/northbeam
We Rise Together
1 hr 15 min
May 24, 2023 E005: Attribution Modeling, Branding, Panzerism, Company Acquisition, Ridge Regrets & More.
Attribution modelling (MER, mixed media) (03:30)
Branding (Simple Modern) (19:00)
Klaviyo (25:00)
Panzerism (35:00)
How most brands are sold (38:00)
Ridge Regrets (51:00)
In the world of eCommerce, a legendary WhatsApp group is rumoured to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The worlds biggest brands have denied its existence for years, until now. Three titans known as "Operators" are leaking the secret contents in an effort to share its wealth of knowledge with people like you.
Powered By Northbeam.
https://www.northbeam.io/
Each of the 9 figure operators use Northbeam to measure everything and scale everywhere.
Visit Our Website:
https://www.9operators.com/
Follow us on Twitter:
Show Twitter
Sean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radford
Northbeam (Partner) https://twitter.com/northbeam
We Rise Together
1 hr 8 min
May 17, 2023 E004: Organisational Structure, Taking Vacations, Panzerism, Negotiation, TV Advertising & More. (Listen until the end, it's worth it).
Powered By Northbeam.
https://www.northbeam.io/
Each of the 9 figure operators use Northbeam to measure everything and scale everywhere.
Show Breakdown:
Intro (00:54)
Org structure (02:09)
Panzerism (33:25)
Negotiation (36:36)
Taking vacation (39:11)
Buying TV Advertising (48:20)
Special Bonus (Stick around until the end. It's worth it)
Visit Our Website:
https://www.9operators.com/
Follow us on Twitter:
Show Twitter
Sean (Host) https://twitter.com/SeanEcom
Jason (Host) https://twitter.com/JasonPanzer
Matt (Host) https://twitter.com/mbertulli
Mike (Host) https://twitter.com/mikebeckhamsm
Finn (Producer) https://twitter.com/finn_radford
Northbeam (Partner) https://twitter.com/northbeam
We Rise Together
1 hr 5 min
May 10, 2023 E003: People Cost, Panzerism, Asymmetric Risk, Shopify Layoffs, Flexport & More.
(2:13) Operators intro
(5:15) Revenue and People Cost
(18:00) Panzerism - work hard
(26:15) Asymmetric Risk
(40:18) Shopify Layoffs
(52:00) Flexport and Logistics

Powered By Northbeam.
Each of the 9 figure operators use Northbeam to measure everything and scale everywhere.
Visit Our Website: ⁠https://www.9operators.com/⁠
Follow us on Twitter:
Sean Host: https://twitter.com/SeanEcom
Jason Host: https://twitter.com/jasonpanzer
Matthew Host: https://twitter.com/mbertulli
Mike Host: https://twitter.com/mikebeckhamsm
Finn Producer: https://twitter.com/finn_radford
Show: https://twitter.com/9operators
NorthBeam: https://twitter.com/northbeam
1 hr 10 min

About Operators

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In the world of ecommerce, a legendary text group is rumored to hold the secrets to unimaginable success. The catch? You must have nine figures in revenue to gain entry. The world’s biggest brands…