“We’re not hiring less because of AI. We just expect each hire to be more productive.” 

Is AI shrinking your marketing team, or just changing who belongs on it? 

Connor Rolain (Head of Growth, HexClad) and Cody Plofker (CEO, Jones Road Beauty) get into how two of the most operator-driven brands in ecommerce are rethinking their AI marketing team structure heading into the second half of 2026. 

They cover which roles are compressing, which are expanding, and what it actually looks like to build a leaner growth team that outputs more. Cody breaks down the CRO program he runs with one person that used to require six. Connor explains why HexClad hired more people after building an AI-powered seeding system, not fewer. And both share how they think about headcount requests now, and what they make teams prove before saying yes. 

Powered By 

Motion Creative Benchmarks 2026 

https://motionapp.com/thumbstop-pulse/creative-benchmarks-2026?utm_campaign=marketing-operators&utm_medium=sponsor&utm_content=creative-benchmarks-2026&utm_source=marketing-operators-podcast

Aftersell 

https://9ops.co/4i3bb5 

Haus

https://www.haus.io/operators 

Richpanel

https://9ops.co/richpanel 

Operators Newsletter

https://9operators.com/

Can Meta and TikTok Shop be combined into a single playbook? 

Connor MacDonald (CMO, Ridge) and Cody Plofker (CEO, Jones Road Beauty) are fresh off the Meta Performance Marketing Summit and cover what the event signaled, where paid social is heading, and what most brands are still sleeping on. 

They explain Meta betting big on product feed enrichment as the foundation for better AI-generated creative, and how GMV Max is quietly powering TikTok Shop’s top brands. The duo also reveals creators driving 60% of shop revenue, the Meta ads catalog, and TikTok Shop affiliate flywheels. 

Powered By 

Motion Creative Benchmarks 2026 

https://motionapp.com/thumbstop-pulse/creative-benchmarks-2026?utm_campaign=marketing-operators&utm_medium=sponsor&utm_content=creative-benchmarks-2026&utm_source=marketing-operators-podcast

Richpanel

https://9ops.co/richpanel

Aftersell

https://9ops.co/4i3bb5

Haus

https://www.haus.io/operators

Operators Newsletter

https://9operators.com/

“There’s going to be a world where you just tell them your product and your business goals and they do the rest.”

What does Meta’s AI push mean for ecommerce brands trying to win on paid social right now? Connor MacDonald (CMO, Ridge), Cody Plofker (CEO, Jones Road Beauty), and Connor Rolain (Head of Growth, HexClad) recorded this episode live at Meta’s Performance Marketing Summit 2026 where they break down everything Meta announced: AI infrastructure to catalog-powered creative and what brands need to do about it immediately.

The conversation covers Meta’s shift toward catalog-first ad infrastructure and why clean product data is now table stakes, not a nice-to-have. They dig into how the media buyer role is converging with creative strategy, what a 24-hour full-funnel launch looks like in practice, and why the brands building creator ecosystems today are setting up a major moat for catalog creative tomorrow.

Powered By Meta

Operators Newsletter

https://9operators.com/

“You don’t have to be first to be the best.”

What does it take to scale a brand from $20M to $140M in just 12 months?  

Luka Kvatchrelishvili (CMO, True Sea Moss) joins hosts Connor Rolain (Head of Growth, HexClad) and Connor MacDonald (CMO, Ridge) to break down how he took a bootstrapped, product-led superfood brand … and scaled it into a nine-figure DTC powerhouse. Luka shares his path from practicing law in Georgia to drop shipping foosball tables to leading a 33-person marketing team.

The conversation digs into how Luka diagnosed and fixed True Sea Moss’ data infrastructure before touching a single ad, and how a surge in creative volume gave way to a more methodical, outcome-driven testing system. He also gets into the halo effect between Meta spend, Amazon, and retail performance; the power of the LTV-to-CAC cohort report; and how True Sea Moss went from Telegram groups and Trello boards to a marketing-led operation scaling toward half a billion.  

Powered By 

Motion Creative Benchmarks 2026 

https://motionapp.com/thumbstop-pulse/creative-benchmarks-2026?utm_campaign=marketing-operators&utm_medium=sponsor&utm_content=creative-benchmarks-2026&utm_source=marketing-operators-podcast

Saras Analytics

https://bit.ly/9OP-Ytdesc 

Haus

https://www.haus.io/operators

Richpanel

https://9ops.co/richpanel

Aftersell

https://9ops.co/4i3bb5

Operators Newsletter

https://9operators.com/

What does a content flywheel look like when it’s firing on all cylinders? 

Connor MacDonald (CMO, Ridge) and Cody Plofker (CEO, Jones Road Beauty) break down how their teams structure content creation end-to-end: from micro-creators and TikTok Shop affiliates to high-production studio shoots and ambassador programs. Both hosts bring their own playbooks to the table to compare notes in real time. 

They cover the three core buckets of a paid ad account, why scripted UGC is losing ground to raw “yapper content, how to negotiate more deliverables without doubling creator rates, the TikTok Shop affiliate flywheel, and why building an in-house production playbook is one of the highest-leverage investments a brand can make. 

Powered By 

Motion Creative Benchmarks 2026 

https://motionapp.com/thumbstop-pulse/creative-benchmarks-2026?utm_campaign=marketing-operators&utm_medium=sponsor&utm_content=creative-benchmarks-2026&utm_source=marketing-operators-podcast

Aftersell

https://9ops.co/4i3bb5

Haus

https://www.haus.io/operators

Richpanel

https://9ops.co/richpanel

Operators Newsletter

https://9operators.com/

Are you measuring new reach on Meta the right way or just guessing? 

Connor MacDonald (CMO, Ridge), Cody Plofker (CEO, Jones Road Beauty), and Connor Rolain (Head of Growth, HexClad) dig into the tactics + measurement frameworks driving their paid media strategies right now. 

The conversation spans Meta’s incremental attribution rollout and what the data shows. They cover signal engineering with conditional pixels, the case for non-purchase optimized campaigns on YouTube, and why building a deliberate testing roadmap matters more than chasing every new ad tech feature. Plus, behind the scenes on Jones Road’s biggest creator partnership came together. 

Powered By 

Motion Creative Benchmarks 2026 

https://motionapp.com/thumbstop-pulse/creative-benchmarks-2026?utm_campaign=marketing-operators&utm_medium=sponsor&utm_content=creative-benchmarks-2026&utm_source=marketing-operators-podcast

Richpanel

https://9ops.co/richpanel

Aftersell

https://9ops.co/4i3bb5

Haus

https://www.haus.io/operators

Operators Newsletter

https://9operators.com/

Drawing on over a decade of experience on the brand, HoldCo, and agency sides of DTC, Andrew Faris (Founder, AJF Growth) joins Connor MacDonald (CMO, Ridge) and Cody Plofker (CEO, Jones Road Beauty) to discuss what it takes to build and scale an ecommerce brand across every stage of growth. 

The conversation covers what advice from larger operators can get wrong for smaller brands and why AOV may be the most underrated metric in subscription businesses. They explore how to think about the atomic units of an offer, the real trade-offs between in-house and agency media buying, and why the message is the most underrated growth tactic in ecommerce today. 

This episode is brought to you by AppLovin. Get access to the Operators channel expansion playbook, online masterclass, and up to $5k in ad credits here: https://www.9operators.com/paid-growth 

Or, skip the waitlist and launch your Axon by AppLovin ads today with our Operators-exclusive link: https://axon.ai/en/9operators 

Can you build a sports brand by saying no to most customers?  

Matty Martin (Head of Marketing, Cadence) joins Connor MacDonald (CMO, Ridge), and Connor Rolain (Head of Growth, HexClad), to break down what it takes to scale one of the fastest-growing sports hydration brands from scratch. Matty shares how he went from setting up the Shopify site himself to leading a full marketing team; all while sending every single email the company puts out.  

They dig into why Cadence stays focused on the athlete and resists chasing the hangover angle, how three redesigns in one year tripled sales at GNC, and the free-gift mechanic that pushed their subscription rate from 30% to 75%. Matty also walks through the brand’s expansion into Target and Walmart, its approach to omnichannel measurement, and why Candence’s athlete partnerships drive retail credibility as much as awareness.  

Powered By 

Motion Creative Benchmarks 2026 

https://motionapp.com/thumbstop-pulse/creative-benchmarks-2026?utm_campaign=marketing-operators&utm_medium=sponsor&utm_content=creative-benchmarks-2026&utm_source=marketing-operators-podcast

Richpanel

https://9ops.co/richpanel

Aftersell

https://9ops.co/4i3bb5

Rivo

https://www.rivo.io/operators

Prescient AI 

https://www.prescientai.com/operators

Operators Newsletter

https://9operators.com/

What if the most powerful customer insight tool in ecommerce is hiding inside your SMS program?

Mike Manheimer (Chief Customer Officer, Postscript) joins hosts Connor MacDonald (CMO, Ridge) and Cody Plofker (CEO, Jones Road Beauty) to dig into how brands are getting more out of their SMS programs. They cover what most brands are doing wrong about messaging frequency, how conversational commerce is reshaping the acquisition funnel, and why the data from texts may be the most valuable, untapped signal in right now.  

The conversation moves from holdout testing and subscriber LTV benchmarks to Postscript’s AI product, Shopper, and the surprisingly specific objections that are quietly blocking purchases. It also covers what RCS means for the future of mobile messaging, why org structure shapes SMS performance more than most brands realize, and the single thing a five-to-ten-million-dollar brand should do first to unlock more from the channel.  

Powered By 

Motion Creative Benchmarks Report 2026

https://motionapp.com/thumbstop-pulse/creative-benchmarks-2026?utm_campaign=marketing-operators&utm_medium=sponsor&utm_content=creative-benchmarks-2026&utm_source=marketing-operators-podcast

Rivo

https://www.rivo.io/operators

Prescient AI 

https://www.prescientai.com/operators

Richpanel

https://9ops.co/richpanel

Aftersell

https://9ops.co/4i3bb5

Operators Newsletter

https://9operators.com/

“If you’re not staying unhinged, you’re not building a memorable brand.”

What happens when a two-time Emmy-winning TV anchor walks away from the newsroom to help build one of the most talked-about baby formula brands in the country? 

Kim Chappell (Chief Brand Officer at Bobbie) sits down with Cody Plofker (CEO at Jones Road Beauty) and Connor MacDonald (CMO at Ridge) to explore what it means to build a purpose-driven brand in a highly regulated, deeply emotional category. Kim shares how a journalism career shaped her instinct for storytelling, why trust is her team’s most important metric, and how Cardi B landed in Bobbie’s inbox because she was already a customer.  

From navigating the 2022 national formula shortage — and the $300M in revenue Bobbie deliberately walked away from — to launching the first breastfeeding billboard in Times Square with Molly Baz, Kim breaks down how bold creative decisions get made inside a fast-moving startup. She also digs into Bobbie’s partnership philosophy, the brand values that guide every campaign, and why celebrating customer cancellations has become one of their most powerful retention moves.  

Powered By 

Motion Creative Benchmarks 2026 

https://motionapp.com/thumbstop-pulse/creative-benchmarks-2026?utm_campaign=marketing-operators&utm_medium=sponsor&utm_content=creative-benchmarks-2026&utm_source=marketing-operators-podcast 

Rivo

https://www.rivo.io/operators 

Prescient AI 

https://www.prescientai.com/operators 

Richpanel 

https://9ops.co/richpanel 

Aftersell 

https://9ops.co/4i3bb5 

Operators Newsletter 

https://9operators.com/