In this episode, Greg, Justin, and Mike dive deep into the challenges and demands of maintaining perfection within JMax Plumbing. They discuss the relentless pursuit of excellence, the importance of proactive problem-solving, and the critical role of quality control in building and sustaining client trust. With real-life anecdotes and a touch of humor, they highlight the necessity of constant vigilance and thorough communication to prevent and address mistakes before they escalate. This episode offers valuable insights for anyone striving for high standards in their professional work, emphasizing the balance between perfection and practical problem-solving.

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Topics Discussed

• [00:00:49] - Beers of the week
• [00:02:17] - Episode focus: Discussing common industry issues and personal insights.
• [00:03:27] - Importance of catching mistakes early and maintaining credibility.
• [00:05:07] - Example of a client relationship turning sour over a simple miscommunication.
• [00:07:06] - Learning from mistakes: The necessity of constant client engagement.
• [00:09:50] - Common plumbing problems: Crossed lines and leaks.
• [00:13:19] - The role of quality control in preventing client dissatisfaction.
• [00:18:20] - The cost of goodwill: Balancing financial loss and maintaining relationships.
• [00:23:15] - Case study: Handling a dirt pile incident to preserve client trust.
• [00:26:18] - Jobsite etiquette: The importance of communication and professionalism.
• [00:32:04] - Final thoughts: Embracing the pursuit of perfection while managing imperfections.

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In this episode, we dive into the collaboration between Pul Products, and JMax Plumbing, to design an innovative pool return solution for managing high-volume overflow in pools. We also share our hands-on experience installing a Clear Comfort dual unit system and highlight JMax's unique approach to educating sales teams on plumbing essentials. Join us as we discuss exciting projects, and reflect on working with high-profile clients who prioritize simplicity. We also explore the challenges of high-rise pool installations. Finally, we address market trends, economic concerns, and the importance of accurate pool plumbing in a Q&A with Pool Pro Magazine.

This episode is brought to you by Lyon Financial

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May 12, 2024 Weekly Flash Briefing: Swimming Pools, Industry News, Business & Culture

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TOPICS DISCUSSED

• Pro Pool Inspectors limited time discount
• Pro Pool Inspectors training
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• Pool Industry Podcasts
• Submit news to Pool Chasers 

Pro Pool Inspectors ,marketing expert, Matthew Dube highlights the significance of a comprehensive marketing approach for pool professionals, emphasizing the importance of strategic planning, consistent execution, and thorough evaluation. He stressed that setting clear business goals and understanding the target audience are essential in developing effective long-term plans. Additionally, Matt advocated for consistent marketing efforts, like running ads and engaging with customers, to build brand credibility and foster relationships. He also underscored the value of utilizing data to refine marketing strategies, discussing how metrics like impressions and clicks can inform adjustments to enhance campaign effectiveness. Moreover, Matt touched on the benefits of automation tools, such as email automation and AI-generated content, to streamline processes and ensure efficient communication with customers. This holistic approach, he suggested, is crucial for achieving marketing success and driving growth in the competitive pool industry.

Offers below are available within two weeks of the release of this episode.

** Use promo code: POOLCHASERS2024APP for 20% Off First Monthly of Pro Pool Inspectors App Subscription **

** Use promo code: POOLCHASERS2024MS for 20% Off First Year of Yearly Marketing Maintenance Service **

INSPECTION TRAINING DATES: 

Remote Training

• May 9-10
• May 23-24
• June 20-21

In-Person Training

• May 30-31
• June 13-14
• June 27-28

Connect with Pro Pool Inspectors:

• Website
• Instagram: PRO POOL INSPECTORS SOFTWARE APP (@pro.pool.inspectors.software)
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• Tik Tok: Pro Pool Inspectors Software (@propool_software) 
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Matt Horowitz highlighted the significance of continuous learning and staying updated on new products and technologies in the pool industry. Matt stressed the importance of maintaining close relationships with industry experts like Tish Dibble and Jason Hall from Pentair to stay informed about new products. Actively seeking information on upcoming products and updates ensures that he remains well-versed in the latest advancements.

Matt's hands-on experience with Pentair warranty service provided him with valuable insights into various pool equipment, including heaters and automation systems. This practical experience enabled him to understand the intricacies of different products and troubleshoot effectively. By engaging with new technologies and products, Matt expanded his knowledge base and enhanced his expertise in the field.

Brought to you by: Lyon Financial 

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