Resilient by Design with Rebecca Hay

Pricing Pushback: Managing Client Sticker Shock [Rebroadcast]


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Have you ever sent a proposal to a potential client and then heard nothing back?

In this rebroadcast episode, I'm revisiting an important conversation about pricing pushback, client objections, and the confidence it takes to talk about money in your interior design business.

I share a personal lesson from my early days of testing a fixed-fee pricing model and what it taught me about communication, pre-qualifying, and setting expectations before the proposal ever lands in a client's inbox.

This episode is for you if you've ever second-guessed your fee, felt awkward talking about money, or wondered what to do when a potential client says, "That's more than we expected."

In this episode, I share:

  • Why pricing objections are normal, even as your business grows
  • How to communicate your value before the proposal stage
  • Why pre-qualifying clients helps reduce pricing pushback
  • The importance of talking about money early in the process
  • How to respond when a client questions your fee
  • Why reducing the scope is not the same as discounting your value

If you've ever felt that stomach-drop moment after sending a proposal, this episode will help you approach pricing conversations with more clarity, confidence, and leadership.

This episode is sponsored by Programa.

Programa is project management software built specifically for interior designers. It's designed to save you hours every week and reduce the errors that come from managing projects across scattered documents and systems.

Use code RBD25 for 25% off annual Programa plans. Click to learn more.

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Resilient by Design with Rebecca HayBy Rebecca Hay

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