How do you cultivate loyalty, from investors to team members and, of course, customers? Business leaders have long debated this. Host Bob Safian invites two guests to weigh in with their secrets to brand and company loyalty. Chewy CEO Sumit Singh has built his pet-centric business around customer service and care. And seasoned CEO Sarah Robb O’Hagan has led at Exos, Equinox, Nike, and more – all brands with deep reliance on genuine connections. Hear their conversation recorded live at the 2024 Masters of Scale Summit in San Francisco. 

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Following Donald Trump’s victory in this week’s US presidential election, Reid Hoffman (a major donor to Vice President Harris’ campaign) is figuring out where business, tech, and his own energy go from here. Hoffman joins Rapid Response host Bob Safian to share his reaction to the election and what the outcome means for Silicon Valley, the overall economy, and more. Despite being a vocal critic of Trump, Hoffman is committed to driving US prosperity over the next four years, assuring “we’re all in this boat together”.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

Watch this episode on YouTube: https://www.youtube.com/watch?v=vS4zI-LvQig

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In this special 2-for-1 episode, we offer two segments of rapid-fire fun from the 2024 Masters of Scale Summit. First, Slutty Vegan’s Pinky Cole joins Rapid Response host Bob Safian for a gamified session on capturing consumer attention that delivers lessons on the power of joy, building celebrity, and competing with stalwarts like McDonald’s. Then, ocean storyteller and entrepreneur Philippe Cousteau Jr. has 10 minutes to convince Safian (as a faux VC) to invest in our oceans — encouraging that the future of humanity lies not in the stars, but much closer to home. 

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Who is listening in and tracking our digital activity? And is it really necessary? Recorded live at the 2024 Masters of Scale Summit in San Francisco, Rapid Response host Bob Safian sits down with Signal president Meredith Whittaker to discuss privacy, trust and digital surveillance, from governments and from companies. Whittaker argues that we should question what she sees as extreme data collection by big tech, and she rejects the notion that encrypted apps like Signal are responsible for enabling bad actors. Meredith also shares why she helped organize protests at Google, the philosophy that inspired Signal's founder Moxie Marlinspike, and more.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

Watch this episode on YouTube: https://www.youtube.com/watch?v=gDmwxuDNoS4

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As conflict in the Middle East continues to escalate, Rapid Response host Bob Safian led a discussion live on stage at the Masters of Scale Summit between two experienced leaders with close knowledge of the region. World Central Kitchen’s CEO Erin Gore has been providing food relief in Gaza and beyond, and Daniel Lubetzky leads the Builders Movement, an organization committed to overcoming extremist thinking and division around the world. (He’s also the founder of Kind Snacks.) Both share how their organizations are protecting people in harm’s way, and finding ways to stay motivated in an increasingly volatile climate.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

Watch this episode on YouTube: https://www.youtube.com/watch?v=sVMeZ2hDwwc

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Anyone can build wealth, argues Codie Sanchez, investor and founder of Contrarian Thinking: You’ve just got to play the game the right way. Sanchez has built a massive following across TikTok, YouTube, and Instagram by offering unconventional financial advice, particularly to younger people. Codie joins Rapid Response to break down the biggest misconceptions about personal finance, the pitfalls of get-rich-quick schemes, and what she admires — and critiques — about billionaires. Outlining a ‘once-in-a-lifetime opportunity’ to reshape our financial futures, Sanchez mixes fun with hard-truths in a quest to expand financial freedom.

Codie's book "Main Street Millionaire," coming this December, is available for pre-order: https://codiesanchez.com/book/

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

Watch this episode on YouTube: https://www.youtube.com/watch?v=U7b8Ti8rySQ

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Leonardo da Vinci is a thoroughly modern figure, even if he lived hundreds of years ago. So says Ken Burns, the legendary documentary filmmaker on topics from the Civil War to Muhammad Ali. Burns joins Rapid Response to talk about his new, upcoming project on da Vinci and what leaders in 2024 can learn from his interdisciplinary approach. Burns also opens up about the challenges of creative integrity in a world influenced by AI, the advantages of avoiding shortcuts, and how studying history reveals key lessons for tackling modern problems.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

Watch this episode on YouTube: https://www.youtube.com/watch?v=9puG9A0YpHs

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How much should we tip? Legendary restaurateur Danny Meyer returns to Rapid Response to assess an inflection point in customer expectations and experiences around that and other questions. The founder of Union Square Hospitality Group and Shake Shack shares his hard-earned lessons from unsuccessfully challenging the tipping norm, plus why he sees right now as a golden age for new restaurants. Hear how AI is poised to redefine hospitality–and his best advice for securing a reservation at that hard-to-get-into spot.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Wikipedia is among the top ten most-visited websites in the world, and it’s been a pillar of online knowledge for more than 20 years. The site’s parent nonprofit, Wikimedia Foundation, wants it to stay that way. CEO Maryana Iskander joins Rapid Response to discuss how Wikipedia is navigating AI-generated misinformation, why debates around truth and neutrality will only intensify, and threats to the platform from authoritarian governments. Iskander shares how human-edited Wikipedia is holding its ground against AI competitors like ChatGPT, and her leadership strategy amid social-technological transformation.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Salesforce is launching a new fleet of tools for AI agents called Agentforce, and CEO Marc Benioff contends it will change the business world forever. Benioff joins Rapid Response to take us inside Salesforce’s pivot—and to slag on Microsoft’s competing CoPilot AI. He says that there’s a ‘fantasyland’ to today’s AI narrative. Benioff also shares stories about his ownership of TIME magazine, how core values have shifted Salesforce from what he calls “a bro company,” and why he’s considering changing the Salesforce name.

Visit the Rapid Response website here: https://www.rapidresponseshow.com/

Watch this episode on YouTube: https://www.youtube.com/watch?v=5CgjKMRMURc

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.