Editorial Director Anna Zeck chatted with David Askwith, director of operations for the Maryland based-Auto Stream Car Care. Anna and David chat about his journey to a management role and the mistakes and great decisions he made along the way. Askwith provides perspective on what he would do differently, giving great advice for anyone trying to become a manager themselves or for a shop owner who is looking for a manager.  

Editorial Director Anna Zeck chats with Ryan Hillenbrand, owner of Urb's Garage and Shop Fix Academy coach, about how to maximize your shop's marketing during Q4. Zeck and Hillenbrand discuss how to make sense of all your options to make sure you're getting the bang for your buck. 

How much time is too much time to spend on your business?

Editorial Director Anna Zeck chats with Brian Sump, owner of Urban Autocare and Avalon Motorsports, about finding a successful balance that will led to the best business results. Recorded at the 2021 Ratchet+Wrench Management Conference, Zeck and Sump also touch on some of the highlights of Sump's keynote speech. 

Shana Steigerwalt, president and founder of Modern Driven Media, discusses tips and tricks for taking on social media as a shop owner. This podcast is sponsored by BOLT ON TECHNOLOGY. To learn more, visit boltontechnology.com.

For many repair shops, business is booming. But it won't forever. Shop Fix Academy Founder Aaron Stokes explains why now is a perfect time to plan for the future, so when the downturn comes, you're ready. 

Jeffrey Roy, owner of Primary Care Auto Repair and 2021 Ratchet+Wrench All-Star Award Runner Up, joins the show to discuss his operation, the lessons he learned from nearly closing his business and what he's doing now to ensure that doesn't happen to others. 

Last week, Ratchet+Wrench All-Star award winner Matt Lachowitzer joined to show to discuss his journey. This week we are talking with one of our runner ups, Lucas Underwood of L&N Performance Auto Repair. Underwood has a really interesting story and is becoming a rising voice in the industry helping shops across the country grow in the process. We chat about that and plenty more about his journey. 

If you haven't already, check out the full feature on Lachowitzer here.

Understanding what makes a good customer experience is as much about learning what to do as it is learning what not to do. 

Editorial Director Anna Zeck chats with Jimmy Alauria, owner and president of 3A Automotive in Phoenix, Ariz., about her past experience with repair shops, giving a unique perspective about what an actual customer is looking for. What went well? What didn't? And why did she choose to leave her shop for somewhere else?

Unfortunately bad news is an inherent element of the auto repair experience for most customers. But how exactly do you break bad news without overwhelming your customers or tanking the customer experience? Customer service expert, speaker and author Jeff Toister explains how to be the bearer of bad news without sacrificing customer relationships.