Humana is a payer with its own PBM and a financial incentive to deny care — and it also now owns CenterWell and Conviva, primary care organizations serving roughly 250,000 seniors. In this episode, Stacey Richter presses Vivek Garg, MD, MBA, chief medical officer of Humana's Primary Care Organization, on how that tension actually gets navigated day to day, and what it takes for a vertically integrated payvider to build a model that genuinely serves patients rather than just its own shareholders. WHAT YOU'LL LEARN ✅ The "dyad model" Dr. Garg uses to align clinicians and administrators: doctors and admins shadow each other so clinicians learn the business of medicine and administrators learn what it's actually like to be a clinician, or a patient, on the receiving end of a policy ✅ Dr. Garg's three pillars for sustainably delivering better healthcare: focus on patient experience, focus on outcomes, and genuinely engage and protect clinical teams as a finite, precious resource ✅ Why longer time horizons matter so much for anything preventative or relationship-based — and why risk adjustment incentives, especially for payviders, tend to work against exactly that kind of long-term thinking ✅ Why Dr. Garg argues it's a mistake to lump all payviders, all Medicare Advantage plans, or all advanced primary care organizations together as uniformly good or bad — the self-interest is always there, but its impact on patients has to be judged case by case ✅ How much an organization's investment in clinical leadership shapes whether individual clinicians can actually pursue the reasons they went into healthcare in the first place WHY THIS MATTERS Stacey is upfront about her own skepticism of vertically consolidated payers — and the point of this conversation isn't to resolve that tension but to sit inside it. Self-interested, shareholder-centric goals aren't automatically disqualifying, but they have to be weighed against real impact on patients, clinicians, and community, case by case, organization by organization. Utopia isn't on the table; the real question is whether a given payvider's version of "doing well by doing good" nets out positive for the patients actually in the room. MENTIONED IN THIS EPISODE EP312 with Doug Eby, MD, MPH, CPE: Apple Podcasts | Spotify | Other Apps AEE12 with Steve Blumberg: Apple Podcasts | Spotify | Other Apps === LINKS === 🔗 Show Notes with all mentioned links: Episode Page ✉️ Enjoy this podcast? Subscribe to the free weekly newsletter 🫙 Support the podcast with a small donation to the Tip Jar 🎤 Listen on Apple Podcasts 🎤 Listen on Spotify 📺 Subscribe to our YouTube channel === CONNECT WITH THE RHV TEAM === ✭ LinkedIn ✭ Threads ✭ Bluesky ✭ X 07:27 What does comprehensive primary care look like, and what can we expect from it? 07:39 Is the comprehensive primary care model the single biggest tool to help improve health? 10:41 How does a competitive ecosystem affect a comprehensive primary care model? 15:44 What is the impact of physicians and clinicians on the delivery of comprehensive care? 20:22 "What we need to do with the technology is actually support and enable the team." 21:42 Why it's important to create "space" in your comprehensive care model. 24:56 What three areas does every organization need to pay attention to? 31:03 Why the opportunity for alignment is greater than the potential for conflict. 32:48 Why long-term orientation is a key to success, even in an ecosystem that's more short-sighted.