Remarkable Results Radio Podcast

By Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the professional automotive repair industry? Continuing education focused on great leadership, business strategies, and the desire ... more

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FAQs about Remarkable Results Radio Podcast:

How many episodes does Remarkable Results Radio Podcast have?

The podcast currently has 2,679 episodes available.

Remarkable Results Radio Podcast episodes:

December 22, 2022 Accounting for Internal and Warranty Work - Business By The Numbers
Accounting for Internal and Warranty Work. This week, Hunt talks about the ins and outs of accounting for your non-paid or warranty work.
• What tickets do I run through my shop management software and what tickets do not go in there?
• Why is it important to run my internal tickets at full retail versus cost?
• What is the proper way to report repairs on my own vehicles or shop vehicles?
• How are most shops accounting for reconditioning work on used cars they are fixing to sell?
The Show is sponsored by:
Shop-Ware on the web at getshopware.com
NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com
Hunt Demarest, CPA
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online : www.paarmelis.com
Email Hunt: [email protected]
Get a copy of my Book : Download Here
...more
37min
December 22, 2022Learn to Lead: Empower Your People [THA 307]
How do you truly empower your people? What does it take to be a strong leader of your business? How do you motivate and inspire your employees while avoiding burnout? We have an All-Star panel of industry peers willing to share their own experiences and learning curve as business owners.
Watch Episode HERE
Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian's previous episodes HERE
Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Darrin’s previous episodes HERE
Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE.
Jerry Kezhaya, The Auto Shop, Plano, TX. Jerry's previous episodes HERE.
AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE
Show Notes:
They need to feel loved because it's the right thing to do (part of our Noblesse Oblige) - but some won't reciprocate what you pour into them.... why?

They need to have autonomy, but with that autonomy must come extreme clarity on what, why, and how

They need to be held accountable - mediocrity doesn't help anyone - but you must establish the criteria as to why they are not accomplishing what you require of them; do they know how, can they and do they want to?

Trustworthiness - high integrity, truthfulness, transparency, good stewardshipLoyalty - showing up early, staying late, attending company functions, asserting themselves to honor the company and its people, being a brand ambassador, saying, "tell me what needs to be done, and I'll do it"

People WANT strong leadership - top-performing companies have strong leaders.

Strong leaders help to create more leaders, not followers. One of the dichotomies of leadership

Implementing EOS- empower your employees to solve issues on their own

People come to work for people, not companies.
...more
55min
December 21, 2022Are You Eating Your Own Dog Food? - The Auto Repair Marketing Podcast
What does it say to you when a business doesn’t use the product or service they sell? It’s not a good look. But many shop owners drive busted cars and have loaner cars that need service, and it shows. It’s time that you eat your own dog food.
Talking Points
Marketing is anything that makes an impression on people about who your company is
Your business is auto repair
What condition are your loaner cars in?
Do you have a shop truck? What condition is it in?
What about your technician’s cars? Their wives' cars?
Those BG and Wynns services that you sell your clients - are you using them?

How To Get In Touch
Group - Auto Repair Marketing Mastermind
Website - shopmarketingpros.com
Facebook - facebook.com/shopmarketingpros
Get the Book - shopmarketingpros.com/book
Instagram - @shopmarketingpros
Questions/Ideas - [email protected]
Thanks to our partner, RepairPal. Visit the Web HERE
...more
8min
December 21, 2022Analyzing Inductors with Pico 7 - Diagnosing the Aftermarket A to Z
Downloading Pico 7 from www.picoauto.com
Setting up Demo Mode
Walking Through Inductor Voltage Analysis
Walking Through Inductor Current Analysis

The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]
Diagnosing the Aftermarket A - Z YouTube Channel HERE
...more
27min
December 20, 2022Be The Hero When Your Customer Is At Their Most Vulnerable – John DiJulius [RR 807]
Live from the 2022 Transformer's Summit, keynote speaker John DiJulius categorizes the automotive industry as a 'grudge buy' for customers when they are at their most vulnerable. How is this an opportunity for your business to be the 'hero?' How do you make price irrelevant?
John DIJulius, John Robert’s Spa, The DiJulius Group. John's had the privilege of working with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more. Listen to John's previous episodes HERE
Watch Full Video Episode Here
Show Notes
Drove for UPS- his wife was a hairdresser, and they opened a salon. John started getting involved in the business.

“We aren’t going to be the best salon, we will be the best experience of your day.”

Chambers of commerce businesses started asking John for business consulting.

20 years ago John’s first book came out and took him to the next level

Business and Artistry Pengeleum

Making price irrelevant- based on the experience your brand consistently delivers, your customers shouldn't have an idea what your competitors charge because they aren’t window shoppers.

Who is more expensive? Why are they?

“We do $10 haircuts” vs “We fix $10 haircuts.”

Give the experience before you charge for it and justify it -“What does a $1,000 haircut look like? What is that greeting like? How is the massage during shampoo? What does a $1,000,000 keynote speech look and sound like?”

Grudge buy and losing time- automotive repairs. When you can come to the rescue when a customer is at their most vulnerable, there is an emotional connection and memory made.

Customers asking about price- opportunity

The biggest cause of anxiety is uncertainty- no update update for customers

Level 1 through 10 hairdressers based on expertise

“Discounting is the tax you pay for being average.”

Things that make a brand something customers can’t live without- the quality of work, consistency, employee evangelism (educate vs sell), how do you make me feel,

Capitalize the ‘C’ in Customer to show the emphasis in your policies and procedures

Building relationships with FORD- family, occupation, recreation, dreams
...more
53min
December 19, 2022 Optimism and Opportunity - Chris Cotton Weekly Blitz
Think about everyday decisions, goals, and events in your life, you generally have two ways to respond, you can either:
Resist the situation
Support the situation
The Optimist Advantage:
Lowers Anxiety and Stress
Lowers Blood Pressure
Self Care
Staying Youthful
High Performance
So What Can We Do to be Optimistic?
Change the Dialogue - Pay attention to the things you say to yourself (and to others) as well as what you say about yourself
The old man quickly answered: “Well, the Good Book often says, ‘And it came to pass,’ but never once does it say, ‘It came to stay.’”

Coach Chris Cotton
AutoFix-Auto Shop Coaching
Visit Auto Shop Coaching website HERE.
940-400-1008
Email Chris: [email protected]
AutoLeap Link: https://bit.ly/3n5qW2M
...more
20min
December 17, 2022Second Location: “Lower Slower Delaware” [AW 136]
Guest host and shop tour with Greg Buckley, Buckley's Auto Care, 2 locations, Delaware. Tour Greg's second location (including the Penthouse) and find out why he calls it "Lower Slower Delaware."
Watch Episode HERE
Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE. Greg’s previous episodes HERE.
Show Notes:
Second location- opened 5 months ago, LSD (lower slower Delaware), retiree community, relaxed customers]

2023 goal- honing in on an established enterprise (family enterprise), a shift in mindset

Staffing- honest during interviews, guaranteed salary to get through the interim period. Younger staff than the North location, challenging themselves with different repairs. Learning through resources

The Perfect Second Location – Greg Buckley [RR 785]

Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
...more
27min
December 16, 2022The Power of Branding and The Power of Letting Go – Andy Bizub [RR 806]
Recorded live at AAPEX with Andy Bizub, Midwest Performance Cars, Chicago and Northbook, IL. Andy shares a story about how his branding connected two customer's in Croatia and how he is able to be a remote owner while living in Texas.
Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE.
Show Notes:
Power of branding-branding with hats and stainless water bottles for customers. Design is what captures our imaginations; having great design is so valuable. Your brand and logo is very important

Power of stepping away and letting your crew take the reins

Remote ownership- letting your team develop professionally and trust them

Train your team to the point where they are financially and culturally enough that they would not want to leave

Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partners:
Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
...more
26min
December 15, 2022 Talking Numbers with Frank Scandura - Business By The Numbers
This week, Hunt talks with Frank Scandura of Frank's European Service in Las Vegas.
• What number do you focus on in your business lately and what have you done to change your business?
• What is a key number or area of focus that most new shop owners don't understand?
• If you were to start over what have you done differently knowing what you know now?
• What do you foresee in the future for the industry and what are you doing to stay ahead of it?
The Show is sponsored by:
Shop-Ware on the web at getshopware.com
NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com
Hunt Demarest, CPA
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online : www.paarmelis.com
Email Hunt: [email protected]
Get a copy of my Book : Download Here
...more
1h 1min
December 15, 2022Remote Ownership [THA 306]
Hear from 3 shop owners that run their businesses remotely. Yes, it is possible! If you feel like you can't possibly relinquish control of the business, these owners are here to tell you why, how, and the benefits of being a remote owner. Spoiler alert: the secret sauce is the people, processes, and systems you have in place.
Watch Episode HERE
Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.
Andy Bizub, Midwest Performance Cars, Chicago and Northbrook, IL. Andy’s previous episodes HERE.
Tom Ham, Automotive Management Network. Tom’s previous episodes HERE.
Show Notes:
The "WHY" of being a remote owner- personal decision for Andy’s family to move to Dallas. 4 Years into owning the business, he had the right people in place. Bryan Kelley’s team told him “You’re not here anyway.” Bryan found himself spending more time with his family when he was splitting his time 50/50 than when he was located 5 minutes from the shop. Tom spends 7-8 months a year away from his shop.

Control- people want to be needed and believe the shop revolves around them.

How to start- test it for half a day, full day, week, and month. Fine-tune it as you go. Work like you are there. Fully duplicate your shop office, so there is no need to go to the shop.

Processes and systems that make it possible to stay close to the business. Use Slack or similar for communication for as many things as possible.

It gives you more time to connect with your employees on a personal level. Your calendar isn’t running your day anymore.

Career path for your employees- ownership mentality and creating leadership skills

"The only thing worse than training an employee and having them leave, is to not train them, and have them stay." Zig Ziglar.

Connect with the Podcast
Aftermarket Radio Network
Subscribe on YouTube
...more
38min

FAQs about Remarkable Results Radio Podcast:

How many episodes does Remarkable Results Radio Podcast have?

The podcast currently has 2,679 episodes available.

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