Remarkable Results Radio Podcast

By Carm Capriotto, AAP

Ever wonder what differentiates successful businesses, especially in the professional automotive repair industry? Continuing education focused on great leadership, business strategies, and the desire ... more

4.9

6969 ratings

Download on the App Store

Download on the App Store

Get it on Google Play

FAQs about Remarkable Results Radio Podcast:

How many episodes does Remarkable Results Radio Podcast have?

The podcast currently has 2,679 episodes available.

Remarkable Results Radio Podcast episodes:

September 06, 2022Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]
We are on Part 2 of our 3 Part series about customer perspectives with Bob Cooper. In this episode, Bob asks a panel of consumers at the 2022 Elite Invitational in San Diego about pricing competitiveness and how to recover when something goes wrong with a customer experience.
Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE
Darrin Barney, VP of Operations, Elite Worldwide. President of Barney Brother’s Off-Road and Repair, Grand Junction, CO. Listen to Darrin’s previous episodes HERE
Key Talking Points
Pricing and Competitiveness: pricing is based on other businesses, economics/market conditions/competitors, sales force determination, and dealership prices. They do not understand where the price comes from.

Price comparing: asking why it's a considerable difference, asking to match the price, questioning labor prices, see a breakdown of prices. Be competitive, but you don’t need to match. Charge appropriately for your shop.

Recovery- KIA EV battery issues- irritated loaner was a gas vehicle, KIA wrote check to cover gas during time they had car (for few months), “fix the problem so well they cant wiat for it to happen again.” KIA was understanding of their individual customer. Have a plan/procedure in place. Have a ‘discount’ budget to use- empower your people. LISTEN

Have the right people in place

Complimentary Elite Customer Care Guide Template HERE

Link to actual customer video's HERE.
Link to Part 1
Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
...more
37min
September 05, 2022 Maximizing Space and Efficiency – Bob Noreiga [AW 121]
Guest Host and Shop Tour with Bob Noriega, AutoWorks of Tampa, Tampa, FL.
Watch on YouTube
Bob Noriega, AutoWorks of Tampa, Tampa, FL. Listen to Bob's previous episodes HERE.36:23nofull777777Carm Capriotto, AAPSolving the Technician Shortage, Once and For All! - Chris Cotton Weekly BlitzSolving the Technician Shortage, Once and For All! - Chris Cotton Weekly BlitzI do not believe that anyone that works in the Automotive Service and Repair Industry would argue with the fact that there is a shortage of good technicians in our industry. In fact, 9 out of 10 shops that we work with today (or for that matter in our industry) need a good technician and I would also say that for 10% to 20% of those shops the lack of good technicians is a serious problem causing them to lose customers, profits and sleep.
So Why are we in this position?
That’s great Chris, Now what’s the solution?
First: We make it cool to become a technician/mechanic and we dramatically increase the pay for every technician in the industry immediately.
Second: We take $5 of the increase and make sure we have a full benefit package.
Third: We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there!
Lastly, every shop owner books an appointment at a college, auto tech school or high school and ‘volunteer’ their time to talk to the students, teachers and administrators about our incredible industry.
Coach Chris Cotton
AutoFix-Auto Shop Coaching
Visit Auto Shop Coaching website HERE.
940-400-1008
Email Chris: [email protected]
AutoLeap Link: https://bit.ly/3n5qW2M
...more
19min
September 05, 2022 Solving the Technician Shortage, Once and For All! - Chris Cotton Weekly Blitz
I do not believe that anyone that works in the Automotive Service and Repair Industry would argue with the fact that there is a shortage of good technicians in our industry. In fact, 9 out of 10 shops that we work with today (or for that matter in our industry) need a good technician and I would also say that for 10% to 20% of those shops the lack of good technicians is a serious problem causing them to lose customers, profits and sleep.
So Why are we in this position?
That’s great Chris, Now what’s the solution?
First: We make it cool to become a technician/mechanic and we dramatically increase the pay for every technician in the industry immediately.
Second: We take $5 of the increase and make sure we have a full benefit package.
Third: We take the other $5 of the increase and join a non-profit organization that will market to the mothers and fathers out there!
Lastly, every shop owner books an appointment at a college, auto tech school or high school and ‘volunteer’ their time to talk to the students, teachers and administrators about our incredible industry.
Coach Chris Cotton
AutoFix-Auto Shop Coaching
Visit Auto Shop Coaching website HERE.
940-400-1008
Email Chris: [email protected]
AutoLeap Link: https://bit.ly/3n5qW2M
...more
19min
September 03, 2022Maximizing Space and Efficiency – Bob Noreiga [AW 121]
Guest Host and Shop Tour with Bob Noriega, AutoWorks of Tampa, Tampa, FL.
Watch on YouTube
Bob Noriega, AutoWorks of Tampa, Tampa, FL. Listen to Bob's previous episodes HERE.
Link to the first episode with a discussion of craft beers HERE.
Key Talking Points
“The most important car is the car not at your shop yet”

Acquired in 2013, outgrew shop, 35K a month- now over $190-220k per month, maximizing space

220-280 cars per month

Growth- 59 parking spaces, 7 bays, 10 employees

Management flow- parts person (detailed oriented, assists the service writers, estimates), car transporter (the shop backbone), increase nonverbal communication

Success is small changes that are accumulated

Any bill over $1,500 requires a deposit due to limited space in the parking lot.

Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
...more
24min
September 02, 2022Electric Vehicle Outlook with Derek Kaufman [RR 776]
Derek Kaufman is constantly scanning future trends in vehicle design and aftermarket challenges, including how recent events in electric vehicles are affecting our near-term and longer-term futures. This is your podcast resource, committed to bringing the future and forward-looking information you can use to inform and map your road ahead.
Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE.
Key Talking Points
BEVs are running about 5.6% of new car sales in the second quarter of 2022 – that’s up from 2.7% in the second quarter of 2021.

Challenges- recession, price of battery materials/broken supply chain, Inflation Reduction Act

China controls 60-80% of the powders associated with battery anodes and cathodes and the lithium transfer medium

80-90% of all BEV vehicles do not qualify for the Inflation Reduction Act- – it only applies to BEV cars that are under $55,000, it only applies to people making less than a certain amount depending on their marital status

Autonomous Neighborhood Electric Vehicle (AV NEV)- AV NEVs are package delivery pods and people shuttles traveling in dedicated lanes in urban centers at less than 30 mph.

The Federal Government is allocating about $5B of our tax money to install another 500,000 chargers – but if we are going to get anywhere close to their desired sales of BEVs we are going to need over 2 million chargers to keep those cars running.

Estimated 5% BEV share of new car sales this year growing to 20% in 2030 and 35% in 2035 – by 2050 we have BEVs at around 50% of 2050

Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
Important Books
Check out today's partners:

Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now...
...more
37min
September 01, 2022 Am I Going to Be Audited? - Business By The Numbers
Am I Going to Be Audited? This week Hunt discusses if the rumors of 87,000 new IRS agents and if there is any truth to these claims and other causes of audits.
• What is the IRS doing with all the new agents that they are hiring?
• What increases your risks in getting audited and how can you minimize those?
• What are other common types of audits and what should you do if you are ever audited?
The Show is sponsored by:
Shop-Ware on the web at getshopware.com
NAPA Auto Care Repair Shop of Tomorrow at https://repairshopoftomorrow.com
Hunt Demarest, CPA
Paar Melis and Associates – Accountants Specializing in Automotive Repair
Visit us Online : www.paarmelis.com
Email Hunt: [email protected]
Get a copy of my Book : Download Here
...more
28min
September 01, 2022Customer Amenities [THA 291]
Customer amenities aren’t just a snack bar and some coffee k-cups. It takes more to deepen a relationship. My panel of shop owners goes beyond the free wifi and beverages to really wow their customers and make that lasting impression. Amenities are your ultimate marketing tool for your business. Take Note!
Watch the Episode on YouTube
Rachel Spencer, Spencer’s Auto Repair, Krum, Texas. Rachel’s Previous Episodes HERE
Matt Lachowitzer, Matt’s Automotive Service Center, Fargo-Moorhead, North Dakota and Minnesota. Listen to Matt’s previous episodes HERE
Jorge Gilligan, Revolution Motor Works, Finksburg, MD Listen to Jorge’s Episodes HERE.
Key Talking Points
Why Amenities- loaner cars, coffee, tea, branded water bottle, free wifi, hand sanitizers, ice scrappers, little things make a big difference.

Customer experience- ‘be so good they won’t forget you,’ it’s your ultimate marketing tool. Customers expect the repair to be done correctly, but what gives them a lasting impression?

As an owner, show your team members and vendors the same amount of service as you do your guests

FORD- family, occupation, recreation, dreams

Any car seat gets a buckled bear in the car seat by technicians- notes are saved in a customer file

Wow Budget- empowered employees

Swag- normally under $1, $30-40 swag bag for VIP customers

“Any way you slice it, we’re grateful for you” $1 pies for customers with VIP card

“Thanks for being the heart of our business” Valentine’s day mug of treats

“Thanks for making our spirit’s bright” Christmas Candle

“We like the way you roll; thanks for coming in.” Tootsie roll

Here is a picture from Matt Lachowitzer. A welcome to his customer:

Connect with the Podcast
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a...
...more
32min
August 31, 2022 Dutch Silverstein - Straight Talk to Technicians - Part 2 - Diagnosing the Aftermarket A to Z
Dutch Silverstein - Straight Talk to Technicians - Part 2
The show is sponsored by NAPA Auto Care napaautocare.com
NAPA Benefits Center: napabenefitscenter.com
NAPA Member Site: member.napaautocare.com
Email Matt: [email protected]Diagnosing the Aftermarket A - Z YouTube Channel HERE
...more
1h 15min
August 31, 2022Is It Customer Service Or Is It Marketing? - The Auto Repair Marketing Podcast
Summary
Sometimes the lines between customer service and marketing can get pretty blurred, but does it really matter? Join Kim and Brian as they talk about some of their favorite customer service tricks that auto repair shops can use to create raving fans who love your shop, refer their friends, and become overall advocates for your business.
Talking Points
Opening the door for your customers
Friendly, personal greeting
Make their coffee for them
Wash their car
Pull the car around

How To Get In Touch
Group - Auto Repair Marketing Mastermind
Website - shopmarketingpros.com
Facebook - facebook.com/shopmarketingpros
Get the Book - shopmarketingpros.com/book
Instagram - @shopmarketingpros
Thanks to our partner, RepairPal. Visit the Web HERE
How to Connect With Kim and Brian
Email: [email protected]
Shop Marketing Pros Website HERE
Meet us at the many industry events throughout the year.
...more
28min
August 30, 2022Car Coach Reports with Lauren Fix [RR 775]
Carm here from the Aftermarket Radio Network and my guest is Lauren Fix is a nationally recognized and trusted automotive expert, media guest, journalist, author, keynote speaker and radio and television host. Lauren is also from my hometown, Buffalo, NY. I caught up with Lauren, and we discussed her take on electric and autonomous vehicles, supply chain issues, and her passion for cars that are propelled by an Internal Combustion Engine.
Lauren Fix, Car Coach Reports, Total Car Score Podcast, is an automotive expert and analyst based in Buffalo, NY. She has written three books on automobiles. She has appeared on CNN, Fox News, Newsmax TV, CNBC, and USA Radio's Daybreak USA show.
Key Talking Points
Electric Vehicle- limited charging stations, L2 costs 1M for a charging station, alternating current can have dangers when charging

Anti Inflation Act- tax credit, only 18 cars will qualify, Ford and GM raised prices

Shortage of rare earth minerals that cant get mined in the USA

Supply chain issues- oil filters, diesel oil

Everything is processed with some form of oil

Autonomous vehicles- unpredictable weather, insurance

Car family- a daughter, named Shelby

Great cars for the average consumer- Kia Telluride and Hyundai Palisade

Lauren owns 26 cars

Watch on YouTube: https://youtu.be/kkQ1fr13LSo
Connect with the Podcast:
Aftermarket Radio Network
Subscribe on YouTube
Visit us on the Web
Follow on Facebook
Become an Insider
Buy me a coffee
...more
39min

FAQs about Remarkable Results Radio Podcast:

How many episodes does Remarkable Results Radio Podcast have?

The podcast currently has 2,679 episodes available.

More shows like Remarkable Results Radio Podcast

The Joe Rogan Experience by Joe Rogan

The Joe Rogan Experience

228,094 Listeners

The Ramsey Show by Ramsey Network

The Ramsey Show

39,091 Listeners

The Ben Shapiro Show by The Daily Wire

The Ben Shapiro Show

153,045 Listeners

The Institute’s Leading Edge Podcast by institutesleadingedgepodcast

The Institute’s Leading Edge Podcast

6 Listeners

The Independent Dealer Podcast by Jeff Watson & Luke Godwin

The Independent Dealer Podcast

97 Listeners

The Shawn Ryan Show by Shawn Ryan

The Shawn Ryan Show

46,172 Listeners

Automotive Diagnostic Podcast by Sean Tipping

Automotive Diagnostic Podcast

112 Listeners

Changing The Industry Podcast by David Roman & Lucas Underwood

Changing The Industry Podcast

79 Listeners

Chris Cotton Weekly Blitz by Chris Cotton

Chris Cotton Weekly Blitz

6 Listeners

Automotive Field Theory by Matt Fanslow

Automotive Field Theory

18 Listeners

The Jaded Mechanic Podcast by Jeff Compton

The Jaded Mechanic Podcast

45 Listeners

Business By The Numbers by Hunt Demarest

Business By The Numbers

28 Listeners

The Auto Repair Marketing Podcast by Kim and Brian Walker

The Auto Repair Marketing Podcast

4 Listeners

Confessions of a Shop Owner by Mike Allen

Confessions of a Shop Owner

12 Listeners

The Limitless Leadership Podcast by Josh Parnell

The Limitless Leadership Podcast

52 Listeners

Speak Up! Effective Communication by Craig O'Neill

Speak Up! Effective Communication

0 Listeners