The Dave Gerhardt Show (from Exit Five)

Research-First CRO: How Data Leads to Better Marketing Decisions with Haley Carpenter


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#282 CRO | Matt is joined by Haley Carpenter, founder of Chirpy, a conversion rate optimization agency. Haley has nearly a decade of CRO experience across agency, SaaS, and eCommerce, and she’s known for helping brands use research and testing to make smarter marketing decisions.


Matt and Haley cover:

  • Why CRO isn’t just A/B testing, and how research should guide every optimization effort
  • How to approach CRO when you don’t have massive website traffic, including scrappy testing methods and tools
  • The role of messaging, value props, and social proof in driving higher conversions (and where B2B often lags behind DTC)

By the end, you’ll have a clearer picture of how to approach CRO as a system, not just a set of tests.


Timestamps

  • (00:00) - – Intro
  • (02:21) - – Who is Haley Carpenter
  • (03:21) - – What CRO really means
  • (06:21) - – Research vs. testing explained
  • (10:21) - – Where to start CRO on a website
  • (13:21) - – Testing with limited traffic
  • (17:21) - – Using data for smarter decisions
  • (20:21) - – Building a culture of testing
  • (24:21) - – How to report CRO results
  • (29:21) - – Scrappy tools: Clarity & Hotjar
  • (34:59) - – What B2B can learn from DTC
  • (38:59) - – Why messaging matters more than features
  • (42:59) - – The power of social proof
  • (48:59) - – Common blockers to CRO success
  • (50:59) - – A surprising test result (+7% sales)
  • (52:59) - – Vanity metrics vs. real business outcomes
  • (56:59) - – Closing thoughts

  • Join 50,0000 people who get Dave's Newsletter here: https://www.exitfive.com/newsletter
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    ***

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    Customer.io - An AI powered customer engagement platform that help marketers turn first-party data into engaging customer experiences across email, SMS, and push. Learn more at customer.io/exitfive.  


    ***

    Thanks to my friends at hatch.fm for producing this episode and handling all of the Exit Five podcast production.

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    The Dave Gerhardt Show (from Exit Five)By Exit Five

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