A talk with Robin Dibble, an experienced service industry professional based in Albuquerque, New Mexico. Robin has worked all sides of the restaurant business, from waiting tables, to cooking, to managing restaurants and nightclubs. Topics discussed include: the role of psychology and perception-manipulation in the restaurant and service industries; psychological strategies that get servers higher tips; the importance of reading the room as a restaurant manager; factors that go into deciding to cut someone off from alcohol, and optimal approaches; menu design strategies; pricing strategies.

Learn more about the show and get transcripts at⁠ ⁠behavior-podcast.com⁠⁠.   

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