Welcome to Retail Therapy, a RETHINK Retail exclusive Podcast series where we examine retailers that have a unique history, are making innovative changes to their business model, or are overcoming challenges in order to stay relevant in this highly competitive landscape.

In this episode, host Ian Scott is joined by RETHINK Retail Top Retail Influencers Hitha Herzog and Andrew Neelon to discuss Casper, a direct-to-consumer startup-turned industry giant that turned over $100,000 in debt into a billion-dollar mattress company with the help of influencer marketing and user-generated content.

This episode of Retail Therapy was brought to you by the Retail Cloud Alliance, Optimizely, and Avanade.

To see how Optimizely and Avanade can help transform your retail business, visit them at https://www.optimizely.com/ and https://www.avanade.com/en-us.

In this episode of the RETHINK Retail Podcast, Paula Macaggi sits down with Roz Bridges, an acquisition manager at eBay.

Despite the common misconception of eBay being solely an auction site for second-hand items, Roz enlightens us with statistics that position eBay as the UK's second largest e-commerce platform, following Amazon. She delves into the ways in which her role supports eBay in implementing sustainable practices within the Home & Garden category, shedding light on the company's commitment to environmental responsibility.

Roz also shares inspiring success stories of brands and retailers she has collaborated with, highlighting how they have effectively reduced landfill waste by utilizing eBay's platform and provides a glimpse of what's on the horizon for eBay's Home & Garden category, discussing exciting advancements in technology and other sectors that will shape the future of e-commerce.

This episode of the RETHINK Retail Podcast was recorded live at the Retail Technology Show in London, U.K.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Hosted by: Paula Macaggi

Produced by: Gabriella Bock

Research by Maggie Schwenn

Join us in this episode of the RETHINK Retail podcast with guest host and Top Retail Influencer, Steve Lister, as he chats with Stefanie Sahmel, Head of Sustainability at Abel and Cole, about her inspiring journey as a sustainability champion in the retail industry.

Stefanie's passion for sustainability led her to join Abel and Cole in 2005, where she has played a critical role in implementing innovative initiatives such as eco-impact labeling and the use of electric delivery vehicles.

With her expertise in balancing business competitiveness with sustainability goals, Stefanie is an influential figure in the industry.

Tune in to learn more about Stefanie's journey and how she's making a positive impact on the environment through her work at Abel and Cole.

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Hosted by: Top Retail Influencer Steve Lister

Produced by: Emily Manuel

In this episode of the RETHINK Retail Podcast, Tiago Quaresma Takes Us on a Journey Through The Fantastic World of Sardines.

Host Oliver Banks sits down with Tiago Quaresma, a visionary retailer who serves as the managing director of the Fantastic World of Sardines, a unique retail concept with 45 stores across Portugal.

Tiago is a master of storytelling in retail, turning the centuries-old tradition of Portuguese sardine-making into an immersive experience for customers. His commitment to social sustainability and fair treatment of every individual within the supply chain has set a new standard in the industry.

As the brand continues to expand, with plans to enter the US market, Tiago remains dedicated to sharing the rich history and stories behind his products with the world.

This episode of the RETHINK Retail Podcast was recorded live at the Retail Technology Show in London, U.K.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Hosted by: Top Retail Influencer Oliver Banks

Produced by: Gabriella Bock

Research by Maggie Schwenn

Meet Deviprasad Rambhatla, SVP & Sector Head, Retail Services & Transportation at Wipro.

Deviprasad is a business growth leader at Wipro with a strong background in computer science and systems engineering. With a Wharton School of Business graduate degree, Deviprasad is well-equipped to tackle complex challenges in today's retail landscape.

Join us in this episode, hosted by Top Retail Influencer DeAnn Campbell, as she and Deviprasad explore the challenges facing the retail industry today and how businesses can overcome them. From financial instability to changing buyer preferences and labor scarcities, they'll discuss strategies for addressing these hurdles head-on.

Tune in now to learn more!

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Hosted by: Top Retail Influencer, DeAnn Campbell

Produced by: Gabriella Bock

Meet Corin Dennison, Director of Global Profit Protection / Risk at Adidas.

As an expert risk professional with an investigative mindset, Corin navigates the ever-changing retail landscape to facilitate safe trading while embracing consumer analytics and addressing the challenges of online fraud and physical violence against employees.

Having transitioned from a head of corporate investigations role with a luxury retail brand to a director of profit, protection retail risk, Corin has developed a deep understanding of the importance of well-developed policies and processes.

In this episode, you will be able to:

* Discover the significance of well-structured policies and processes in achieving successful risk management.

* Expand your perspective on risk to encompass beyond traditional back-of-house functions and adapt to the evolving landscape.

* Uncover new digital risk management approaches in response to the growing trend of online shopping.

* Grasp the power of consumer analytics for enhancing retail performance and driving sales.

* Embrace a collaborative mindset, placing the consumer at the center of your strategies.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Hosted by: Christine McBride, RETHINK Retail

Produced by: Gabriella Bock

Research by Maggie Schwenn

Get to know Scott Morris, a true innovator in the pet food industry who has made it his mission to improve the lives of pets and their owners.

As the Co-founder and President of Freshpet, Scott has been instrumental in developing nutritious, environmentally-conscious meals for our four-legged family members. His experiences at Purina and in private equity have given him a deep understanding of the industry, making him an ideal guest to talk about Freshpet's commitment to nourishing pets, people, and the planet.

Join guest host Michael Zakkour as Scott shares his inspiring story and the groundbreaking work Freshpet is doing to provide nourishing and sustainable options for pet owners.

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Hosted by: Michael Zakkour, Top Retail Influencer + Founder and Chief strategist at 5 New Digital

Produced by: Gabriella Bock

Research by Maggie Schwenn

In this episode of the RETHINK Retail podcast, host Paul Lewis is joined by Ken Pilot, a seasoned retail executive with over 30 years of experience in the industry.

Ken has held C-level roles at Gap Inc., J Crew, Ralph Lauren and American Eagle. He was also the co-founder and CEO of RobotGalaxy and has an advisory practice that focuses on advancing direct-to-consumer methodology through technology and use of space.

Join us as we dive into Ken's journey in the retail industry and learn how he is using his expertise at Ken Pilot Ventures to help companies advance their direct-to-consumer methodology through technology.

Plus, learn more about his latest venture, The Retail Pilot podcast which features dynamic guests from all across the retail industry.

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Host: Paul Lewis

Produced by: Emily Manuel

In this episode of RETHINK Retail, host Julia Hare sits down with Paula Panarra, Global Business Applications Sales Lead for Retail and Consumer Goods at Microsoft and Chris Alagna, Advisory Principal at KPMG to discuss all of the digital changes happening in retail today.

Listen now to discover how retailers can harness data-driven strategies to create personalized customer experiences. Plus, learn how automation and AI technologies can boost employee productivity and satisfaction, and how natural language AI can elevate customer service and agent interactions.

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Host: Julia Raymond Hare

In this episode of RETHINK Retail, host Gabriela Bock interviews Blake Kvarfordt, a lead software engineer in iOS innovation at Nike.

During their conversation, Blake shares insights into how mobile technology has revolutionized the customer experience, and how AI and machine learning are being used to improve it.

Gabriella and Blake also discuss the future of machine learning, Chat GPT and how AR will be used to make the customer experience easier and more enjoyable now and in the future.

Blake is also delivering a keynote session on ‘Improving Customer Experience Using Technology and Innovation’ at next week’s Smart Retail Tech Show in Las Vegas, Nevada.

>>>If you would like to attend the show, you can register for a FREE ticket using promo code RETHINK100. See you there!<<<

If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

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Hosted & Produced by: Gabriella Bock