June 27, 2024

Revolutionizing Management: Making Feedback and Goals Engaging.

24 minutes

Projjal Ghatak (JJ) is the CEO and co-founder of Onloop, a company focused on rethinking how goals and feedback are handled within organizations using AI-powered technology. JJ has extensive experience in leadership and management roles, including as the former head of strategy and international business development at Uber. He holds an MBA from Stanford and is passionate about leveraging technology to enhance workplace productivity. JJ enjoys following Tiger Woods and is an active angel investor, driven by a desire to make complex processes more insightful and engaging.

Episode Summary:

In this episode of the Strategy and Leadership podcast, Anthony Taylor hosts Projjal Ghatak, fondly known as JJ, the CEO and co-founder of Onloop. They delve into the importance of delivering feedback in a manner that fosters growth, collaboration, and curiosity rather than judgment. With JJ's extensive background in leadership roles and his innovative approach at Onloop, he shares insightful perspectives on enhancing organizational performance through AI-driven feedback mechanisms.

JJ elaborates on his philosophy of minimizing friction in goal alignment and feedback processes. Drawing analogies from sports coaching, he emphasizes the necessity of capturing regular observations and converting them into actionable insights through generative AI. The conversation further delves into Onloop’s proprietary framework for collaborative team development, which aims to demystify and simplify the manager’s role, making it more engaging and efficient. By comparing the fitness industry's motivational tactics, JJ advocates for making workplace productivity practices equally appealing and beneficial.

Key Takeaways:

Curiosity over Judgment: Approaching feedback with curiosity rather than judgment leads to more constructive and less confrontational interactions.

Hierarchical Needs of Team Members: JJ discusses a five-tiered hierarchical approach to managing team productivity, focusing first on motivation and clear goal setting.

Insights Through Generative AI: The use of generative AI in Onloop’s platform helps transform unstructured observations into specific, actionable feedback.

Effective Feedback Delivery: Constructive feedback, when direct, kind, and specific, helps individuals recognize their superpowers and identify areas for improvement.

Cultural Transformation: Shifting the narrative from "performance management" to "cultural transformation" enhances receptivity and engagement within teams.

Notable Quotes:

"Are you approaching things with curiosity? Are you approaching things with judgment? When you start approaching things with curiosity, there is a much greater probability that you will end up being helpful."

"We try to make the process of goal alignment and feedback as fun as possible."

"Every team member has five hierarchical needs, and it's every manager's job to manage those five needs hierarchically."

"If people don't want to do something, start off at a negative, then no matter how positive things are, it takes a hurdle."

"Give managers a simple way to think about how they drive high performance in their teams."

Resources:

Projjal Ghatak on LinkedIn

Onloop Website

Anthony Taylor on LinkedIn

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About SME STRATEGY CONSULTING:

SME Strategy is a management consulting firm that specializes in helping organizations develop and implement their strategic plans. We work with teams to facilitate conversations about strategic direction and business strategy so that our clients can focus their energy on what will move them forward faster.

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