You hear it all the time, especially on this show — a kid who grew up loving technology makes his way into the IT field. That was the story for Karl Mosgofian, the CIO at Gainsight, but his path has led him on a road that has still been unexpected. The world of IT has changed so much since Karl first entered the field, and as a CIO, he’s learned that there are some things you have to constantly adjust to, and others that will always remain the same. He explains all of the intricacies of the role, as well as the exciting work being done at Gainsight, on this episode of IT Visionaries. 

Key Takeaways

• Creating customer success has to be an ongoing process about creating overall value
• CIOs are playing a larger role in the overall business of their companies and they need to be able to work across teams and integrate in a collaborative way
• The role of IT ebbs and flows throughout time and we will continue to see CIOs playing key roles in the overall business

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