Today I'm interviewing an incredible lady about your consumer rights to complain, Helen Dewdney, owner of The Complaining Cow. Helen is the go-to expert for anything related to consumer rights and knowing your consumer rights to complain.

In this episode:

• The difference in your rights when shopping online
• Some common consumer rights misconceptions
• When you don't have a right to request a refund (but may be able to get one anyway)
• How your credit card could help you get a refund
• Where to go if you need to make a complaint
• What to do if you're not happy with a complaint resolution

  Resources:

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My Website 

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Follow Helen on her Website 

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Helen’s book – How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results

Money Claim Online

The Consumer Rights Act 2015