Sales vs Lettings: Why the Divide? Estate Agency Truths with Tracey Thompson!

What’s really behind the tension between sales and lettings teams? In this straight talking interview, we’re joined by Tracey Thompson, who spent 21 years at the sharp end of the UK property market as Head of Trading for national estate agency chain Hunters. She now works with agents and business owners across the country, helping them understand themselves and their teams better, and finally get results that stick.

Tracey shares honest reflections on the internal battles that hold agencies back, why sales and lettings still struggle to collaborate, and what needs to change to build a stronger, more profitable business. With decades of leadership experience, she offers practical advice grounded in real agency life, not management theory.

If you’ve ever wondered why your departments don’t pull in the same direction, this conversation will hit home.

Listen now and let us know where your agency stands, divided or united?