The Windermere Coaching Minute Success Strategies Unpacked

Season 5 Episode #10 Building Real Estate Client Relationships That Last - Insights from Top Agent Heather Dolin

Listen Later

The Windermere Coaching Minute podcast featuring Heather Dolin:

The Windermere Coaching Minute - August 9, 2023

Guest: Heather Dolin, Real Estate Agent

Host: Joe Galindo

Introduction:

Joe introduces Heather Dolin, a top-producing real estate agent with over 15 years of experience. Heather shares insights on building long-lasting client relationships and driving referral business.

Staying in Consistent Touch with Clients:

  • Heather emphasizes the importance of staying top of mind with clients, especially past ones who could provide referrals.
  • She sends handwritten notes to check in and show she cares. Notes showcase her personal touch.
  • A printed newsletter goes out quarterly to update clients on her latest listings and market trends.
  • Small gifts are mailed to top clients, things like cookies, gift cards, and coffee mugs with her branding.
  • Heather also calls clients directly to touch base. Having genuine conversations nurtures relationships.
  • All efforts lead to more referrals as clients remember Heather and think of her first when friends need an agent.

    • Creating Her Newsletter:

    • Heather writes and designs the newsletter herself rather than outsourcing it.
    • She enjoys the creative process and sharing her authentic message.
    • The newsletter is written on airplanes as Heather returns from vacations. This downtime sparks inspiration.
    • Content includes listings she's excited about, local community news, market updates, and her family life.
    • The goal is providing value, not overtly promotional material. This establishes trust.

      • Gifts for Top 25 Clients:

      • Heather identifies her top 25 clients who've generated the most business.
      • These VIPs receive special quarterly gifts as a thank you for their loyalty and referrals.
      • Gifts are thoughtful items Heather herself enjoys receiving. This ensures they will delight clients.
      • Examples include baked goods, gift cards to nice restaurants, and high-end chocolates.
      • Her annual pie giveaway with homemade baked pies is always a huge hit.
      • Gift-giving strengthens relationships and keeps Heather top of mind.

        • Setting Client Expectations:

        • Heather provides detailed buyer and seller guides to set expectations upfront.
        • The guides outline every step of the process so clients know what to expect.
        • This transparency and guidance builds trust in Heather's service.
        • Heather credits trust as the #1 reason clients choose her to represent them.

          • Contact Info:

          • Heather's email is the best way to reach her for follow up questions. [email protected]
            • ...more
            View all episodesView all episodes
            Download on the App Store
            The Windermere Coaching Minute Success Strategies UnpackedBy Michael Fanning "Windermere Coaching "
            • 5
            • 5
            • 5
            • 5
            • 5

            5

            14 ratings

            More shows like The Windermere Coaching Minute Success Strategies Unpacked

            View all
            The Tom Ferry Podcast Experience by Tom Ferry

            The Tom Ferry Podcast Experience

            1,128 Listeners

            It's a Good Life by Brian Buffini

            It's a Good Life

            2,519 Listeners

            Keeping It Real Podcast • Secrets Of Top 1% REALTORS ® • Interviews With Real Estate Brokers & Agents by D.J. Paris

            Keeping It Real Podcast • Secrets Of Top 1% REALTORS ® • Interviews With Real Estate Brokers & Agents

            270 Listeners

            Roadmap to Referrals by Stacey Brown Randall

            Roadmap to Referrals

            78 Listeners

            The Ninja Selling Podcast by Ninja Selling

            The Ninja Selling Podcast

            327 Listeners

            The Prof G Pod with Scott Galloway by Vox Media Podcast Network

            The Prof G Pod with Scott Galloway

            5,399 Listeners

            Empire Building by Keller Podcast Network

            Empire Building

            421 Listeners

            HousingWire Daily by HousingWire

            HousingWire Daily

            158 Listeners

            Windermere Ask A Coach, Real Talk, Real Results by Michael Fanning "Windermere Coaching"

            Windermere Ask A Coach, Real Talk, Real Results

            8 Listeners

            The Ezra Klein Show by New York Times Opinion

            The Ezra Klein Show

            15,514 Listeners

            On The Market by BiggerPockets

            On The Market

            894 Listeners

            The Mel Robbins Podcast by Mel Robbins

            The Mel Robbins Podcast

            19,601 Listeners

            Real Estate Insiders Unfiltered by Real Estate Insiders Unfiltered

            Real Estate Insiders Unfiltered

            77 Listeners

            The Millionaire Real Estate Agent | The MREA Podcast by Keller Podcast Network

            The Millionaire Real Estate Agent | The MREA Podcast

            365 Listeners

            Life at Ten Tenths by Matt Bonelli and Garrett Frey

            Life at Ten Tenths

            32 Listeners