Service Business Mastery for Skilled Trades: HVAC, Plumbing & Electrical Home Service

Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte

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Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, hosts Tersh Blissett and Joshua Crouch talk with Austin Helms, the Founding Partner of Halftime Rentals - Portable Toilets and the Founder of NuBlue Electric, Plumbing, and Air. They discuss the challenges of growing a service business and how to build a strong team. Austin shares simple ways to use technology to make work easier, save time, and grow faster. He also talks about why businesses need to accept change and stay ready for the future to stay ahead in the industry.

The conversation touches on how to handle fast business growth, the importance of creating a good team and using technology to streamline operations and ensure long-term business success. Austin highlights the role of Service Nation, an organization that supports service professionals by providing valuable education and networking opportunities. He also shares insights about the Boston Education Summit, where business owners can connect and learn from industry experts.

This episode offers practical advice for navigating the complexities of scaling a business, embracing innovation, and building a strong, adaptable team.

We're excited to partner with Service Nation for this episode. Don't miss the upcoming Service Nation event in Boston, an excellent opportunity to connect and learn! For details and to register, visit Event Registration: https://web.cvent.com/event/71e536cf-dc4d-4942-854c-af514ac496ac/summary

In this episode, here's what you can expect to learn:

1. Planning for Growth: Learn how good planning helps a business grow fast and run smoothly while handling problems.

2. Building a Strong Team: Find out why Austin Helms believes having a trusted team is key to business success.

3. Making Smart Choices: See how learning from past experiences helps in making better business decisions.

4. Adapting and Growing: Discover how new ideas and smart strategies help a business grow in a strong and steady way.

5. Using Technology for Success: Learn how technology makes work easier and keeps customers happy in the service industry.

00:00 - Episode Recap

03:30 - Episode Intro with Austin's Entrepreneurial Journey and Beginnings

06:33 - Building a strong team and leveraging technology to scale business operations.

10:04 - Challenges of rapid expansion and tech's role in scaling.

15:52 - Getting Connected with Service Nation and Discussing Multiple Locations

20:50 - Discussing the Boston Education Summit and Networking Value

24:14 - Discussing Austin's Keynote at the Boston Education Summit and Scaling the Business.

29:29 - Discussing Profit Share Interests, Expansion, and Lessons Learned

39:02 - Discussing Growth Trade-offs and Entrepreneurial Struggles

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Follow the Guests:

LinkedIn:

• Austin Helms

Website:

• Halftime Rentals - Portable Toilets

• NuBlue Electric, Plumbing and Air

• Service Nation

• Boston Event

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte

-------------------------------------------------

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode of Service Business Mastery podcast, hosts Tersh Blissett and Joshua Crouch engage with Daniel Fuentes and Nikolai Matveev, founders of Cardinal Plumbing, Heating and Air. They look into the challenges of implementing online scheduling systems in a service business, covering everything from technological integration to operational efficiency. Daniel and Nikolai provide valuable insights on navigating the digital transformation, effective adaptation strategies, and preparing for future advancements in service industry technologies.

This discussion emphasizes crucial aspects such as optimizing online booking systems and ensuring long-term operational efficiency for both the service providers and the company.

00:00 - Episode Recap 03:42 - Episode Intro with Discussing Online Bookings and Market Attributions. 06:17 - Daniel shares his business journey, role, & how he integrates tech after meeting Nikolai. 12:12 - Talking About Strategic Technology Implementation 14:35 - Managing and optimizing online scheduling and operational insights. 12:22 - Adjusting Online Scheduling Fees and Autobot Customizations 22:48 - The Full Process Behind the Marketing Attributions 26:32 - Understanding Marketing Attribution and ROI 36:00 - Discussing AI Integration with Online Booking Systems 43:08 - Understanding Customer Drop-off Points in Online Scheduling 46:36 - Discussing the Future of Cookies and Online Privacy 52:00 - How data-driven customer avatars shape smarter marketing strategies.

In this episode, here's what you can expect to learn:

• Technological Integration Planning: Learn how strategic planning enhances the implementation of online scheduling systems and operational efficiency.

• Managing Key Roles: Discover how Daniel and Nikolai manage essential team members during technological updates.

• Strategic Decision-Making: Explore how insights and strategic thinking facilitate informed management decisions.

• Expertise and Innovation: See how combining technical knowledge with innovative planning leads to superior operational results.

• Technological Enhancement in Services: Gain strategies for effectively integrating technology to improve service business efficiency and stakeholder satisfaction.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

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Follow the Guests:

LinkedIn:

• Nikolai Matveev

• Daniel Fuentes

• Cardinal Plumbing Heating & Air Inc

Website:

• Cardinal Plumbing Heating & Air Inc

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte -------------------------------------------------

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, recorded live at the Service World Expo 2024 in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Joe Strittmatter, Former Owner, Strittmatter A/C, Heating & Plumbing, Former Regional President at Granite Comfort LP, and Brian Cohen, a business strategist specializing in HVAC transactions at SF&P Advisors. They delve into the challenges of selling a service business, covering everything from the emotional aspects to strategic planning. Joe and Brian provide valuable insights on navigating business negotiations, effective succession planning, and preparing for life after the sale.

This discussion emphasizes crucial aspects such as business valuations and ensuring long-term success for both the seller and the company.

00:00:00 - Episode Recap 00:03:57 - Episode Intro and Joe Strittmatter Talks About His Business Journey 00:06:19 - Meeting Brian and learning from a failed business deal. 00:08:05 - Brian Introduces His Role and Experience 00:11:30 - Talking About Planning for a Business Owner's Future 00:14:14 - Managing and protecting assets after selling a business and legal insights from Service Nation. 00:23:32 - Market Trends with Hot Topics and Economic Predictions 00:26:12 - Discussing Call Volume and Business Efficiency 00:33:22 - The Role of AI in Business Efficiency 00:41:40 - Discussing Dispatch Software and Technician Revenue 00:44:41 - EBITDA's Impact on Business Operations and Marketing Decisions 00:57:23 - The Importance of Understanding Break-Even Points in Business 01:01:38 - Closing remarks on Investment Trends and the Impact on Business Multiples

In this episode, here's what you can expect to learn:

• Planning for Business Sale Success: Learn how careful planning improves the success of selling businesses and makes operations better.

• Handling Important Roles: Find out how Joe Strittmatter and Brian Cohen manage important team members and keep everyone informed during business changes.

• Using Emotions and Smarts in Talks: Discover how using feelings and smart planning helps in business talks.

• Mixing Knowledge with Plans for Better Results: See how using deep knowledge and careful planning leads to better business outcomes.

• Growing Service Companies Well: Learn strategies for growing service businesses well, increasing their value, and making stakeholders happier with insights from Joe Strittmatter and Brian Cohen.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

LinkedIn:

• Brian Cohen

• Joe Strittmatter

Website:

• SF&P Advisors

• Granite Comfort LP

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Learn how to automate tasks, save time, and increase your profit. No Coding required! 👉 Enroll Today - https://bit.ly/3CZTDte

🚀 Get Your 14-Day Free Trial with CallRail!

👉 Visit: https://www.callrail.com/sbmpod

__________________________________________

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! https://www.servicebusinessmastery.com

In this episode of the Service Business Mastery podcast, Tersh Blissett talks with Luke Peters, Founder & CEO of Apex CEO Business Turnarounds, Former CEO of Newair and Host of The 8-Figure Product CEO Podcast. He shares how he grew a home appliance brand from a garage startup to over $600 million in sales without outside funding. He explains how focusing on margins, pricing, and team alignment helps business owners grow with less stress. Luke also discusses how to lead with purpose, hold people accountable, and use AI as a tool to boost productivity. Learn how small changes in leadership and strategy can lead to big business results.

In this episode, here's what you can expect to learn:

1. How Luke built Newair into a top brand with no outside funding.

2. Why raising prices and tracking margins can boost business profits.

3. The importance of team alignment and holding leaders accountable.

4. How to spot and fix weak points in your operations and sales process.

5. Ways AI can support business tasks while still needing human input.

Timestamps ⏰

[00:00] - Recap

[02:45] - Episode Introduction & Meeting Luke Peters

[04:30] - Luke's Journey: From Pool Service to CEO

[06:52] - Finding a "Blue Ocean" with Niche Products

[09:19] - The Business Framework: Alignment & Margins

[11:52] - Should You Share Company Finances with Employees?

[20:02] - Why Raising Prices is Your Best Lever

[25:06] - How to Track Margins Effectively

[27:25] - The Real-World Impact of AI on Business

[32:23] - Empowering Teams and Building Company Culture

If you found this conversation with Luke Peters helpful, please leave us a review (5 stars would be greatly appreciated 😉). Links & References:

LinkedIn:

• Luke Peters

• Apex CEO Business Turnarounds

• Newair

• The 8-Figure Product CEO

Website:

• Apex CEO Strategic Coaching

• Newair

• The 8-Figure Product CEO

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Lace.ai

• priceguide

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Learn how to automate tasks, save time, and increase your profit. No coding required! 👉 Enroll Today- https://bit.ly/3CZTDte

—-----------------------------------------------------

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, recorded live at the Business Uncensored event in Chattanooga, Tennessee, hosts Tersh Blissett and Joshua Crouch talk with Matt Michel, a speaker, writer, and rancher at Ranchlands of Texas LLC, and Brandon Jacob, the Principal of Contractors Financial Opportunity LLC. They explore the challenges of selling a service business, from emotional struggles to strategic decisions. Matt and Brandon share valuable insights on business negotiations, succession planning, and preparing for life after the sale.

This discussion highlights key factors like business valuations and long-term success for both the seller and the company.

00:00 - Meet Matt Michel & Brandon Jacob: Insights into Their Expertise 04:05 - The Brief Overview and Journey of Selling a Business 09:38 - Talking About the Day We Sold the Business 13:10 - Discussing Backgrounds with Industry Evolution Investment Trends 16:50 - How Private Equity Changes Company Culture 23:37 - Discussing Pay Structures and Employee Reactions 29:42 - Talking About How to Deal with Brokers and Lawyers 43:05 - Family Business and Future Generations: A Strategic Perspective 50:24 - Closing the Conversation: A Peek into Brandon's Published Works

In this episode, here's what you can expect to learn:

• Discover how strategic planning enhances business sale success and operational efficiency.

• Learn about managing stakeholder communications and key employee roles with Matt Michel and Brandon Jacob to optimize transition processes.

• Explore the integration of emotional intelligence and strategic insights in business negotiations.

• Understand how combining expert knowledge with strategic foresight leads to superior outcomes in business sales.

• Uncover strategies for service companies to scale effectively, maximize sale value, and improve stakeholder satisfaction with insights from Matt Michel and Brandon Jacob.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

LinkedIn:

• Matt Michel

• Brandon Jacob

Website:

• Ranchlands of Texas LLC

• Contractor Financial Opportunity LLC

Learn more and Reach out to Brandon Jacob: +1 713 443 8311

Order the Books of Matt Michel and Brandon Jacob on Amazon Now:

• For What It's Worth

• Operations Exit Strategy

• Contractor Stories

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Learn how to automate tasks, save time, and increase your profit. No coding required! 👉Enroll Today - https://bit.ly/3CZTDte

-----------------------------------------------------------

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this engaging episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch sit down with Kate Cinnamo, the Executive Director of Explore The Trades. Kate shares her expertise on the critical role of education and partnerships in the trades industry. They discuss the importance of addressing the technical talent gap, the utilization of educational resources to support industry growth, and personal stories that underscore the impact of strategic educational initiatives on professional and industry development.

Kate also emphasizes the role of Explore The Trades, an organization that facilitates connections between the education sector and the trades industry, promoting collaboration, learning, and ongoing development in a dynamic environment.

In this episode, here's what you can expect to learn:

• The importance of educational partnerships in closing the technical talent gap.

• Ways contractors can support and engage with educational programs in their communities.

• Practical approaches for using educational resources to address labor shortages in the trades.

• How fostering understanding of trades in early education can influence career choices and industry health.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Timestamps ⏰

03:43 Introduction of Kate Cinnamo as the Executive Director of Explore the Trades.

05:43 Understanding the Role of Contractors in Education Partnerships.

07:02 Conversations on Career Choices for Kids and Self-Growth

17:54 Pandemic Lessons: The Growing Appeal of Hands-On Training

20:02 Personal stories on the impact of education in the trades industry.

24:06 How Contractors Contribute to Education and Community Growth

31:53 Connecting with Explore the Trades to Help Contractors Support Trade Education and Local Initiatives.

Links & References:

LinkedIn:

• Kate Cinnamo

• Explore The Trades

Website:

• Explore The Trades

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, recorded live at Business Uncensored Event in Chattanooga, Tennessee. Hosts Tersh Blissett and Joshua Crouch are joined by Zac Garside, Founder of "Done-For-You Email Marketing." They explore the evolving landscape of email marketing within the Service Industry, addressing current trends, challenges, and the critical role of adapting email strategies to Market Changes. 📈🛠

Zac Garside shares expert insights on Improving operational efficiency through tailored email campaigns and the advantages of using AI to enhance customer engagement. This conversation offers valuable tips for service businesses looking to excel in a competitive market by optimizing their email marketing tactics.

00:00 - Meet Zac Garside: A Glimpse into His Expertise

02:48 - How Education Shapes Email Marketing Trends

09:08 - Debunking Myths in Email Marketing with Zac Garside

13:24 - How AI Enhances Email Marketing Techniques

15:48 - Tackling Email Challenges: Sender Reputation and Shared Ips

20:59 - Top Reasons Why Email Campaigns Fail

31:04 - How Storytelling Transforms Audience Engagement in Email Marketing

36:48 - Zac Demonstrates Live: Crafting Engaging Content

41:18 - Mastering Storytelling in Email Marketing

47:40 - From Emails to Social Media: Creative Content Strategies

49:54 - Navigating Google Ads and Spam Bots: A Digital Dilemma

Learn how to automate tasks, save time, and increase your profit. No coding required! Enroll Today - https://bit.ly/3CZTDte

In this episode, here's what you can expect to learn:

• Discover how tools like Avoca enhance booking rates and operational efficiency.

• Learn about automating call handling and customer interactions with Zac Garside to save time and resources.

• Explore the integration of new technologies with a personal touch in customer service.

• Understand how merging technology with expert knowledge leads to superior outcomes.

• Uncover strategies for service companies to scale effectively, reduce costs, and improve customer satisfaction with insights from Zac Garside.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

LinkedIn:

• Zac Garside

• Done-For-You Email Marketing

Website:

• Done-For-You Email Marketing

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, Recorded live at Business Uncensored 2024, hosts Tersh Blissett and Joshua Crouch sit down with Danielle Putnam and Suzanne Wedeven from The New Flat Rate team. They discuss industry trends, challenges, and the importance of pricing strategy adjustments to cope with market shifts. 📈🛠

Danielle and Suzanne share insights on enhancing operational efficiency through strategic price book updates and the benefits of coaching in navigating these changes. This conversation is filled with practical tips for service businesses aiming to thrive in dynamic conditions.

03:38 - Introduction to the Episode Along with Guests Danielle Putnam and Suzanne Wedeven. 04:22 - Industry Trends: Sales Decline, Call Volume Impact & Pricing Inflation. 05:51 - Box Replacements vs. Repairs: Pricing Challenges & Automation Solutions 09:25 - Optimizing Business Processes & Time Management Before Automation 13:09 - Boosting Efficiency: Delegation, Virtual Assistants & Performance-Based Pay Considerations. 18:03 - Maximizing Industry Events: The Power of Networking & Effective Strategies 23:14 - Breaking Into Industry Circles: Networking, Planning & Engagement at Events 26:43 - Adapting to Industry Changes: Tech Trends, Experience & Consumer Education 30:53 - Closing Remarks and Appreciation for Event Participation.

In this Episode, here's what you can expect to learn:

• Exploring how tools like Avoca boost booking rates and operational efficiency.

• Automating call handling and customer interactions to save time and resources.

• Integrating new technologies while retaining a personal touch in customer service.

• Merging technology with expert knowledge for superior outcomes.

• Strategies for service companies to scale effectively and reduce costs while improving customer satisfaction.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

LinkedIn:

• Danielle Putnam

• Suzanne Wedeven

• The New Flat Rate Inc

Website:

• The New Flat Rate Inc

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this insightful episode, recorded at the Nexstar Event in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch engage with Leah Paige, a customer experience coach with Nexstar. Leah shares her expertise on leadership and coaching within the service industry. They explore the significant impact of embracing failures and learning from them, the integration of AI and automation into service business practices, and the personal anecdotes that highlight the transformative power of personal development on professional success.

Leah also highlights the role of NexTeams by Nexstar, a platform that connects coaches and members, fostering collaboration, learning, and continuous growth in a dynamic environment.

In this episode, here's what you can expect to learn:

• The crucial role of personalized coaching and embracing failures in leadership development.

• Strategies for integrating AI and automation to enhance customer and employee experiences

• How personal growth directly influences professional performance and service delivery.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Timestamps ⏰ 03:28 Introduction of Leah Paige as the Customer Experience Manager & Real Estate Advisor. 04:29 The challenges and strategies in coaching for service business 06:04 The importance of personality types in coaching 14:55 Practical coaching strategies for service managers 17:57 How attire influences professional performance 20:06 Guest anecdotes on personal and professional growth 28:36 Importance of CSR Coach and Leadership on Service Business 35:43 The role of authenticity and vulnerability in leadership 41:24 Closing thoughts and the importance of continuous learning.

Links & References:

LinkedIn:

• Leah Paige

• Nexteam Talent

Website:

• Seacostrealty

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, recorded at the Nexstar Super Meeting in Orlando, Florida, hosts Tersh Blissett and Joshua Crouch chat with Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling, and Electrical. They explore how AI and automation are revolutionizing the trades industry. ⚙️💡

Mark dives into the cutting-edge tools his company uses to optimize dispatching, streamline business operations, and boost customer engagement. From enhancing scheduling efficiency to overcoming resistance to new technology, this conversation is packed with actionable strategies to help your business grow and stay ahead of the competition. 🚀📈

In this episode, here's what you can expect to learn:

• How AI-driven tools like Buck are making dispatching smarter and more efficient.

• Ways to automate operations without losing the human touch in customer service.

• Strategies to introduce new technology in your business without overwhelming your team.

• How combining AI with human expertise can boost productivity and customer satisfaction.

• Practical tips for scaling your service business while keeping costs under control.

If you enjoy the episode, please don't hesitate to leave us a review (5 stars preferably 😉)

Links & References:

LinkedIn:

• Mark Paup

• Golden Rule Plumbing, Heating, Cooling & Electrical

• Email: [email protected]

Website:

• Golden Rule Plumbing

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

• Rilla

• Lace.ai

• Autobot.ai

• Avoca.ai

Connect with us!

• Tersh Blissett

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• IfTTT

• Zyra Talk