Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we have Justin Riley, the President of UpFrog, and Noah Carter, the Director of Operations.

Justin excels as a leader, spearheading innovation in SEO, marketing consulting, and strategies for digital growth.

Noah brings extensive experience in operations and account management, leveraging his accounting background from Nash Community College to enhance organizational efficiency and client relations.

In this episode, here's what you can expect to learn:

• How UpFrog generates leads and manages customer engagement

• Importance of outbound calls

• Optimize technicians schedule

• Leveraging data for marketing

UpFrog is a digital agency focused on empowering local businesses to succeed in today's rapidly evolving technology landscape, providing advertising services to clients in Hollywood, MD. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Justin Riley
• Noah Carter
• Upfrog

This episode is kindly sponsored by:

• ⁠Sera⁠
• ⁠UpFrog⁠
• ⁠CallRail⁠
• ⁠CompanyCam⁠Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• ⁠MarketStorm⁠

Connect with us!

• ⁠Tersh Blisset⁠
• ⁠Josh Crouch⁠
• Join the ⁠Service Business Mastery Facebook group⁠ for more updates!
• Visit our website: ⁠www.servicebusinessmastery.com⁠

Affiliate links:

• ⁠Castmagic⁠
• ⁠StreamYard⁠
• ⁠IfTTT⁠- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we have the honor of hosting Lance Bachmann, a digital marketing expert, entrepreneur, and the founder of LB Capital.

Lance Bachmann has a proven track record of guiding businesses to exponential growth. As the founder of LB Capital, he specializes in scaling home service businesses with successful exits to private equity firms.

In this episode, here's what you can expect to learn:

• The effectiveness of communication and cooperation among team members 
• The significance of adaptability during challenges
• Why staying updated with industry trends and acquiring new skills are key factors for success
• Understanding the needs and concerns of team members for effective leadership.
• How to direct team efforts towards a common objective and regularly reassess goals for optimal outcomes and more.

LB Capital empowers businesses with distinctive financial solutions, focusing on tech ventures and home services for strategic growth, market leadership, and shared success.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Lance Bachmann
• LB Capital

This episode is kindly sponsored by:

• Sera
• UpFrog
• CallRail
• CompanyCamVisit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group for more updates!
• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're privileged to host Al Levi, business consultant, and CEO of The 7-Power Contractor. Tap into the expertise of Al Levi, a seasoned business consultant with over 25 years of hands-on experience, transforming contracting businesses effortlessly since 2002.

In this episode, here's what you can expect to learn:

• The roles of financial manager and marketing manager in fintech.

• Why personal involvement is so important for your business growth.

• The importance of creating processes and procedures for your business.

• How embracing mistakes and failures can help in the learning process and more. 

The 7-Power Contractor is a business consulting firm that specializes in helping service and installation-based contracting businesses operate more efficiently and achieve greater success. 

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Al Levi

• The 7-Power Contractor

This episode is kindly sponsored by:

• Sera

• UpFrog

• CallRail

• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• MarketStorm

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group for more updates!

• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• ⁠CallRail⁠
• IfTTT⁠ - 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we have the privilege to host Doug Wyatt, the Founder & CEO of Synergy Learning Systems.

Doug Wyatt, an incredible entrepreneur, achieved global success in sales, business, and leadership, spanning industries from restaurants to Home Service innovation.

In this episode, here's what you can expect to learn:

• The value of playing different roles as a tool for improving skills. 
• The importance of rewarding effort. 
• The benefits of engaging everyone in sales training for better customer service. 
• Why create a long-term impact, build a culture of continuous improvement, and not just aim for short-term gains? 
• How to make education exciting for better customer engagement and more.

Synergy Learning Systems specializes in tackling the implementation challenge to enhance employee engagement. Their live events and online training programs provide teams with the tools to implement customer-centric processes efficiently.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Doug Wyatt
• Synergy Learning Systems

This episode is kindly sponsored by:

• Sera
• UpFrog
• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group for more updates!
• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• CallRail
• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we're privileged to have Tracy Martin of Aeroseal, LLC. Tracy, Aeroseal's Dealer Development Director, excels in marketing, with 8+ years at the forefront.

In this episode, here's what you can expect to learn:

• How Aeroseal is using its technology for sealing ductwork in HVAC systems completely and improving energy efficiency and indoor air quality.
• How the cost of labor is influenced by the severity of duct leakage. 
• How contractors are using Aeroseal to help pass building code inspections.
• How to collaborate with green building certification programs for achieving energy efficiency standards. and more.

Aeroseal, a prominent player in climate technology, is on a mission to cut global carbon emissions by 1 gigaton annually using groundbreaking leak-sealing technologies like HomeSeal Connect and AeroBarrier Connect.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Tracy Martin
• Aeroseal

This episode is kindly sponsored by:

• Sera
• UpFrog
• CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group for more updates!
• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• CallRail
• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode,  we're delighted to have Peter Capuciati and Logan Marshall of Bluon.

Peter, Bluon's Chairman and CEO, harmonizes his academic foundation from Columbia University with extensive entrepreneurial experience. His skills span both technical expertise and strategic planning.

Logan Marshall at Bluon, as Director of Contractor Alliances & Events, combines leadership prowess with HVAC knowledge, aiming to elevate team performance and introduce fresh approaches.

In this episode, here's what you can expect to learn:

• How Bluon supports the HVAC industry at large
• About technical support, troubleshooting, and the importance of effective communication and data analysis in HVAC.
• Challenges of remote communication, and the need for real-time support.
• The role of technology in aiding technicians, the benefits of data-driven platforms, and more.

Bluon stands out as a unique platform benefiting everyone in the industry. It empowers technicians to work more efficiently, helps contractors handle more jobs, enables distributors to manage orders with fewer errors and staff, and boosts OEMs' sales of parts and equipment.

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Peter Capuciati
• Logan Marshall
• Bluon

This episode is kindly sponsored by:

• Sera
• UpFrog
• CompanyCamVisit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• MarketStorm

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group for more updates!
• Visit our website: www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• CallRail
• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights www.servicebusinessmastery.com.

In this episode, we are joined by Luke Hansen of CompanyCam.Luke Hansen initiated CompanyCam to aid contractors, evolving it with a $30 million investment in 2021. Emphasizing people over product, the company thrives on adaptability and innovation.

In this episode, here's what you can expect to learn:

• Valuable lessons by understanding the backstory of entrepreneurs and business leaders.
• The value of niche solutions tailored to particular industries or problems, rather than generic ones.
• The concept of real-time visual communication through the CompanyCam app.
• The importance of customer feedback and using it to refine the products and services.
• The importance of staying ahead of technological advancements and integrating them thoughtfully into business solutions and more.

CompanyCam simplifies tracking your business activities. Instantly view and organize your team's photos and notes, ensuring you always find what you need. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Luke Hansen
• CompanyCam

This episode is kindly sponsored by:

• Sera
• UpFrog
• CompanyCam Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group.
• Visit our website: https://www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• CallRail
• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Chris Nelson of CallRail. Chris Nelson is a seasoned Marketing and Strategy leader with 15+ years in B2B and B2B2C, spanning SaaS to consumer durables. Transitioning from law, he excels in omni-channel marketing, customer engagement, and team leadership.

In this episode, here's what you’ll learn:

• What is CallRail?

• How CallRail boost marketing efficiency and cut costs for home services?

• How to increase returns on your marketing?

• How entrepreneurs can use this opportunity to level up and expand their businesses?

CallRail revolutionizes lead tracking for businesses globally. With real-time insights, it streamlines marketing efforts, capturing every lead's journey for optimal ROI and enhanced customer engagement. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Chris Nelson

• CallRail

This episode is kindly sponsored by:

• Sera

• UpFrog

• CompanyCam Visit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!

• Interplay Learning

Connect with us!

• Tersh Blisset

• Josh Crouch

• Join the Service Business Mastery Facebook group

• Visit our website: https://www.servicebusinessmastery.com

Affiliate links:

• Castmagic

• StreamYard

• CallRail

• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Tyson Chen of Avoca AI. Tyson Chen is an MIT graduate and the co-founder and president of Avoca AI, which pioneers AI solutions for 24/7 customer engagement in small businesses. With a background in self-driving goods delivery at Nuro and consulting at The Boston Consulting Group, Tyson brings expertise in AI, tech, and private equity to revolutionize business communication.

In this episode, here's what you can expect to learn:

• What is Avoca AI?
• How AI is going to impact the home service industry?
• What are Multi-modal generative models?
• How Entrepreneurs can use this opportunity to level up and expand their business?

Avoca AI enhances HVAC and Plumbing businesses by integrating advanced artificial intelligence. It empowers technicians, improves customer service, and boosts revenue through features like real-time advice and 24/7 availability. If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Tyson Chen
• Avoca AI

This episode is kindly sponsored by:

• Sera
• UpFrog
• CompanyCamVisit www.companycam.com/SBM and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• Interplay Learning

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group
• Visit our website: https://www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• CallRail
• IfTTT- 10 Percent off!

Welcome to the Service Business Mastery Podcast!

Visit our website for more episodes and insights! www.servicebusinessmastery.com

In this episode, we are joined by Sebastian Jimenez from Rillavoice.

Sebastian Jimenez is the Founder and CEO of Rillavoice, a company focused on building speech analytics for the world. Sebastian leads the team in developing speech analytics software tailored for sales and service, particularly in industries like home remodelling, roofing, solar, telco, banking, CPG, and more.

Rillavoice leverages AI to revolutionize home improvement sales and service interactions. With exceptional transcription accuracy and a focus on enhancing human work, Rillavoice overcomes scepticism, improving techniques and reducing performance gaps. Seamlessly integrated and offering real-time analysis, it sets a new standard in the industry. Explore the transformative impact by booking a demo at Rillavoice.com.

In this episode, here's what you can expect to learn:

• Impact of AI on Home Improvement Sales

• Integration with Home Service Systems

• Evolution of AI in Customer Service

• The Future of Work and AI Adoption

• Trends in AI for Customer Service

If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)

Links & References:

• Sebastian Jimenez
• Rillavoice

This episode is kindly sponsored by:

• Sera
• UpFrog
• CompanyCam Visit ⁠www.companycam.com/SBM⁠ and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
• Interplay Learning

Connect with us!

• Tersh Blisset
• Josh Crouch
• Join the Service Business Mastery Facebook group
• Visit our website: https://www.servicebusinessmastery.com

Affiliate links:

• Castmagic
• StreamYard
• CallRail
• IfTTT- 10 Percent off!