What’s coming for the trades in 2025? In this forward-looking episode, two leaders from ServiceTitan — Chris Hunter, Principal Industry Advisor, and Deanna Kawasaki, Senior Director of Titan Intelligence — break down the major trends shaping the industry and how the trades can not only survive but thrive.

From the intensifying skilled labor shortage to the fast-moving rise of AI, they share insider perspectives on how Titan Intelligence is being embedded across the platform to help businesses scale efficiently, even when hiring slows. You’ll hear what sets top-performing shops apart, why trade-specific AI makes all the difference, and how to future-proof your operations with the right tech, leadership, and strategy.

Join us as we discuss:

• [1:08] Two major industry trends to look out for in 2025

• [11:45] How AI will streamline office work and empower technicians

• [22:55] What you need to grow without being the expert in everything
  

Check out these resources we mentioned during the podcast:

• Alyssa Rogers Episode

•  ServiceTitan Certified User Program

• ServiceTitan Pantheon 2025

• Leadership books by John Maxwell

• Go Time Success Group

• Adaptive Capacity in ServiceTitan
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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