"We have internal customers, and the business depends on them."

Episode Highlights

[00:02:20] Recognizing Internal Customers [00:03:52] Elevating the Value of Support Roles [00:09:32] Getting Team Buy-In and Changing Mindset [00:11:36] Building a Culture Where Everyone Supports Everyone

Customer service doesn't stop at external guests. In this episode, Lee Cockerell explains your coworkers are just as important to the success of any organization. They should be consdiered internal customers. He shares how leaders can shift mindsets, elevate support roles, and create a culture where teams actively help one another deliver better results for everyone.

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Resources

CockerellStore.com

The Cockerell Academy

About Lee Cockerell

Mainstreet Leader

Jody Maberry

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