In today's Leadership Spark, Jeffrey Katz, founder and CEO of Journera, discusses his experiences leading through crises, including the tragic crash of Swissair Flight 111 and the impact of 9/11 on the travel industry. Jeffrey emphasizes the importance of compassion, honesty, and generosity in times of crisis and reflects on how the experiences changed him as a leader.

The conversation also delves into the challenges of building a company in a competitive industry and the role of technology in shaping the future of travel. Overall, the discussion highlights the importance of adaptability and agility in leadership.

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