We welcome back Paul Belessis, Growth Marketing Manager at ServiceTitan, to dive deep into Spring scheduling and dispatching. Paul pieces together the puzzle of the spring season, explaining how to fill your board with maintenance calls now to clear the way for high-revenue demand calls during the summer heat. We explore the power of Adaptive Capacity for route optimization, new human-in-the-loop updates for Dispatch Pro, and game-changing features in Scheduling Pro like dynamic dispatch fees and automated SMS recovery for abandoned bookings. Learn why Paul views a shop owner as a “symphony conductor” who must coordinate CSRs, technicians, and AI tools to stay proactive rather than reactive.

Join us as we discuss: 

• [1:13] Optimizing scheduling opportunities before the summer busy season

• [6:50] New Dispatch Pro AI-assisted features and consoles 

• [10:07] Scheduling Pro additions, like dynamic dispatch fees and SMS booking with AI agents

• [17:11] Navigating the ServiceTitan Pro product tree and core features
  

Check out these resources we mentioned during the podcast:

• Scheduling Pro

• Dispatch Pro

• Marketing Pro

• Adaptive Capacity

• Follow Paul on Instagram, TikTok, or YouTube!
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

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