"Resentment happens when technicians never experience great leadership."

This week on Wrench Turners Podcast,

the second episode of the Recruiter Series.

Automotive Recruiter with 20+ years experience, Family Man, and culture fit facilitator, Steven D. Adragna, Global Auto Staffing

https://www.globalautostaffing.com/

Steven and I talk about the challenges of recruiting automotive technicians. We discuss the importance of effective leadership, creating a supportive work environment, and the need for comprehensive career and pay plans for Technicians. Key topics include communication, teamwork, cultural fit, technician turnover, and the recruitment process.

Let’s get into it.

J.

—-

I'm Joshua Taylor and I'm developing Technicians into Leaders:

Free 30-Minute Mechanic Leadership Webinar

https://www.thesweatyleader.com

Wrench Turners Merch

https://mr-joshua-taylor.creator-spring.com/

Wrench Turners Website

https://wrenchturners.online

TikTok

https://www.tiktok.com/ @MrJoshuataylor

Spotify

https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=a319b632d0e741b3

Summary

In this episode of the Wrench Turners podcast, host Joshua Taylor interviews Steven Adragna, the chief recruiter and president of Global Auto Staffing. They discuss Steven's background in the automotive industry, his transition from being a general manager to a recruiter, and the challenges of finding and retaining technicians. They emphasize the importance of communication, appreciation, and support for technicians, and the need for leaders to create a positive team atmosphere. They also discuss the importance of considering the overall package, including benefits and growth opportunities, when looking for a new job. The conversation between Steven Adragna and Joshua Taylor covers various topics related to the automotive industry and recruitment. They discuss the importance of understanding the day-to-day experiences of employees, the challenges of shop meetings, the need for effective communication and planning, the impact of leadership on technicians, and the role of aptitude and personality testing in team building. They also touch on the turnover rate among technicians and the role of recruiters in finding the right fit for both technicians and dealers. Overall, the conversation emphasizes the importance of finding a top-tier recruiter who genuinely cares about the technician's career and well-being.

Chapters

00:00 Background and Experience in the Automotive Industry

03:07 The Role of Global Auto Staffing

04:02 Challenges in Recruiting Technicians

07:59 The Importance of Having a Plan

08:54 Technicians Transitioning to Service Advisors

12:06 The Grass Isn't Always Greener

14:01 The Importance of High-Value Leadership

19:40 Considering the Full Package

22:21 The Role of Positive Leadership

25:08 Creating a Team Atmosphere

28:27 Creating a Supportive Work Environment

29:40 The Importance of Communication and Collaboration

31:03 The Impact of Leadership on Technicians

32:01 The Significance of Work Orders and Safety

33:34 Improving Interdepartmental Communication

34:54 The Role of Aptitude and Personality Testing

36:37 The Importance of Fit and Culture

38:39 The Challenges of Technician Turnover

41:45 The Impact of Resentment and Bitterness

43:29 The Role of Leadership in Technician Retention

46:57 Recruitment Process and Timelines

49:28 Identifying a Top-Tier Recruiter