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We challenge the myth that more software equals better operations and show why policy, process, and accountability outperform shiny tools. We share practical ways to document workflows, empower teams, build feedback loops, and use data to drive real outcomes.

• defining the “shiny object” trap and why tools stall
• framing problems before picking solutions
• coaching and accountability as execution force multipliers
• policy vs process and why separation matters
• three questions to audit your operations
• owner’s role in vision, team’s role in steps
• facilitation to balance owner vision with frontline reality
• culture change timelines and realistic expectations
• building feedback loops that actually close
• empowerment through responsibility, authority, autonomy

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