Cancellations are up, no-shows are almost expected — and most owners are handling it the wrong way.

In this episode, Carrie Webber of Jameson Group walks through what every person in your practice can start doing today to keep patients on the schedule. You’ll learn exactly what to say to patients to get them to show up, the front desk mistake that costs you appointments, and the unexpected reason patients don’t follow through..l

Topics discussed:

• Three issues every practice is dealing with right now
• Why cancellations and no-shows have increased
• The first step to fixing a cancellation/no-show problem
• The strategy most owners try (and why it doesn’t work)
• Seven value-building skills every role needs
• The burnout problem hurting your patient experience
• How to audit your entire patient experience in one day
• The front desk mistake that loses patients before they book
• Power words that ensure patients show up
• The biggest obstacle to patients getting treatment

Connect with Carrie Webber:

https://jmsn.com

This episode was produced by Podcast Boutique https://www.podcastboutique.com

Title Options:

1. Stop Charging Cancellation Fees — Do This Instead
2. Say This and Watch Your No-Show Rate Drop
3. The Words That Get Patients to Actually Show Up
4. The One Phrase Your Front Desk Needs to Stop Saying
5. Stop Saying This to Patients and Improve Your Cancellation Rate

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