In the latest episode of Elite Broker, Annie Kane and James Mitchell are joined by the director of Elephant Financial, Shehan Wijayasinghe. Having recently won the award for Best Customer Service at the Better Business Awards NSW, Shehan shares what he believes is the key to delivering superior service to his customers. Find out why brotherly affection led him to start a career in mortgage broking, the hurdles he faced when setting up his own business, and why he believes brokers should be held to a higher standard. He will also share - The process he uses to ensure good consumer outcomes - His thoughts on fees for service - What he has learned about running an independent business And plenty more!