The intersection of technology and consumers is more prevalent today than it has ever been before. And while many of us continue to utilize the benefits of predictive technology, we’re still slightly uncomfortable with how seeps into our lives. This growing dichotomy often leaves us asking one important question: Can I trust this technology? Luckily, Michael Biltz, the Managing Director at Accenture Labs, is here to answer that question and ease some of our concerns. On this episode of IT Visionaries, he discusses Accenture’s Technology Vision 2020 report, the brewing technology clash between consumer and trust, and how the robot renaissance is upon us.

3 Key Takeaways

• It’s important to strike a balance between value and values
• The relationship between the consumer and technology is strained and trust needs to be reestablished
• We are just at the starting line of everyday use of robots in the workplace

---

IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform