In this episode of Table Talk, hosted by Dr. Jesse Middleton, Dr. Stu shares his journey in building a scalable chiropractic organisation. They discuss creating a procedural and protocol-driven practice, the importance of predictability, scalability, and value creation for shareholders and patients. The conversation touches on training, retention, and management strategies for a large-scale healthcare practice, offering insights valuable to single practitioners and growing businesses alike.
Show Notes:
00:00 Introduction to Table Talk
00:28 Meet Dr. Stu: Building a True Chiropractic Company
01:10 The Industrialisation of Chiropractic
02:58 Creating a Standardised Chiropractic Experience
05:58 The Importance of Procedural and Protocol Driven Practices
09:17 Key Performance Indicators in Chiropractic
19:20 Balancing Patients, People, and Performance
24:57 Training and Retaining Top Chiropractic Talent
31:42 Key Retention Systems for Long-Term Team Success
32:48 Supporting Clinicians to Focus on Excellence
34:25 Performance Metrics and Practice Growth
37:24 Balancing Team Dynamics for Optimal Performance
40:47 Centralising Functions for Consistency
43:13 Managing Quality Across Multiple Locations
45:09 Overcoming Practice Growth Challenges
49:50 Developing Essential Leadership Skills
55:34 The Importance of Responsibility and Accountability
58:46 Final Thoughts and Vision for the Future