Talking HealthTech

In this episode of Talking HealthTech, host Peter Birch speaks with Kristen Low, the National Billing Manager at Lumus Imaging about the importance of routine, effective troubleshooting, and early issue identification in healthcare technology. 

She explains how the adoption of mPower Clinical Analytics from Nuance has revolutionised billing processes at Lumus Imaging, a private radiology provider with over 130 sites nationally. 

Kristen also shares the advantages of involving frontline staff in technological integrations and discusses strategies for staying abreast of rapid advancements in diagnostic imaging and billing compliance.

Key Takeaways

• Early Issue Identification: Troubleshooting and early identification of issues in technology is crucial for prompt diagnosis and treatment in healthcare.
• Frontline Staff Involvement: Successful implementation of new technology requires considering exceptions and actively involving frontline staff throughout the integration process.
• mPower Clinical Analytics: This platform has improved billing compliance and efficiency by enabling specific searches by modality, date, and site, addressing knowledge gaps, and maintaining compliance with industry guidelines.
• Professional Development: mPower Clinical Analytics aids radiologists by tracking work, supporting professional development, and ensuring adherence to industry standards.
• Technological Advances in Diagnostic Imaging: The integration of patient databases, voice recognition software, and electronic billing systems has streamlined processes and enhanced efficiency at Lumus Imaging.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Peter Birch speaks with Aileen Lai, the CEO of HealthBeats, Susi Tegen from the National Rural Health Alliance (NRHA), and Melanie Molluso from Echuca Regional Health. 

They explore the challenges of rural healthcare in Australia, the impact of technology such as remote monitoring, and the evolving role of nurse practitioners. 

This episode was recorded during the 17th National Rural Health Conference in Perth, Australia, and captures key conversations on rural healthcare needs and solutions.

Key Takeaways

• Rural Healthcare Challenges: Many rural Australians face significant gaps in healthcare access, resulting in poor health outcomes. Enhancing support and leveraging technology can improve these conditions.
• Project Implementation: Despite initial resistance, projects focusing on remote monitoring show positive patient impact, leading to broader staff buy-in.
• Nurse Practitioners' Role: Nurse practitioners can bridge healthcare gaps in rural areas by prescribing medication, ordering tests, and collaborating with remote consultants.
• Patient Education: Educating patients on managing conditions like diabetes and heart failure empowers them to take control of their health, reducing hospital visits.
• Technology's Role: Remote patient monitoring and telehealth are crucial for providing continuous care, especially in areas lacking specialists.
• Government and Industry Collaboration: Effective rural health care requires backing from the government and industry, highlighting the need for collaborative and innovative approaches to funding and resource allocation. 

Check out the episode and full show notes on the Talking HealthTech website. 

Loving the show? Leave us a review, and share it with someone who might get some value from it. 

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Peter Birch speaks with Roy Hazelwood, the Manager of the Customer Contact Centre at Anglicare.

They discuss the challenges and strategies in centralising customer contacts, the role of Genesys technology in enhancing service delivery, and training methods to equip staff for handling stress and complex customer needs.

This episode was recorded during the Xperience event hosted by Genesys in Sydney.

Key Takeaways:

• Centralising customer contacts at Anglicare has helped streamline service delivery and enhance customer experiences.
• Genesys technology plays a crucial role in ensuring that customer interactions are managed efficiently, even with staff working from home.
• Anglicare handles various communication channels, including voice chat, SMS, and email, and further integrates these with its IT service desk to improve internal operations.
• Effective training, such as ride-along training and accidental counsellor training, is essential for staff to manage diverse and often stressful customer situations.
• Maintaining privacy and having protocols to handle sensitive situations like potential financial exploitation or mental health crises is critical.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meetups, special offers, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus.

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Sophie Turner speaks with Jayne Thompson, the Chief Product Officer of MediRecords, Tim Pegler, the Senior Business Development Manager at MediRecords, and Alison Sayer, the CEO of Homeless Healthcare. 

The conversation explores the intersection of digital health technology and services for vulnerable communities, exploring how MediRecords' innovative solutions, including their new admissions module, support the critical work being done by Homeless Healthcare in Perth.

Key Takeaways

• MediRecords' Evolution: The development of MediRecords' new admissions module enhances patient care management over extended periods, from admission to discharge.
• Impact on Homeless Communities: Homeless Healthcare’s wide array of services, including pop-up GP clinics and street outreach programs, and how MediRecords' cloud-based solution has bolstered these.
• Cloud Technology Benefits: The transformative power of MediRecords' cloud capabilities allows for seamless access to patient records anytime and anywhere, thereby facilitating better care for homeless individuals.
• Future Innovations: MediRecords is set to introduce features like a patient portal and enhanced data insights to improve care quality and patient engagement further.
• Collaborative Development: Mutual benefits of the collaborative relationship between MediRecords and Homeless Healthcare, emphasising the importance of customer feedback in shaping effective digital health solutions.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show?  Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content.  For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Peter Birch speaks with Stacey Clifford and Søren Rasmussen from Dedalus about the critical role of technology in enhancing prehospital care.

Stacey Clifford, with 26 years of clinical operations experience and digital health transformation expertise, and Søren Rasmussen, a product manager with 22 years in medical systems, discuss the challenges and solutions in prehospital care, focusing on ambulance ramping and the use of Dedalus' amPHI ambulance electronic prehospital record (ePCR) system.

Key Takeaways:

• Multi-user Access & Real-time Information Sharing: The benefits of having multiple people access patient charts simultaneously are that it enhances collaboration and continuity of care. The ability to share images and ECGs and seek advice in real-time significantly improves prehospital care.
• Challenges of Integration: Discussion on the complexities of transitioning to unified systems due to different healthcare systems being at various stages and using outdated systems.
• Need for Standardisation: Emphasis on the messy state of integrating diverse IT systems and the necessity for standards like FHIR to achieve better interoperability.
• Phased Approach to Interoperability: Elaboration of the phased approach in Australian healthcare, using interim solutions like PDF transfers and amPHI web views to improve information sharing.
• Real-time Access for Paramedics: Real-time access to patient information from ambulances can significantly aid hospital teams in trauma situations, helping in better collaboration and continuous care.
• Designing User-friendly Systems: Dedalus’ initiative to involve paramedics in system design and testing to ensure practical utility is key to developing user-friendly, intuitive systems.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Peter Birch speaks with Jenny Reichard, Senior Industry Executive for Healthcare, Julian Tass, Solutions Consultant, and Tim Deveson, Account Director for Healthcare, all from Genesys, about the critical role of modern communication platforms in healthcare.

The discussion, recorded during the Talking HealthTech Winter Summit 2024, focuses on transitioning from outdated communication methods to digital-first platforms, patient engagement, and the future of healthcare communication systems.

Key Takeaways

• Seamless Communication: Importance of seamlessly transitioning between communication channels without losing information, particularly for non-native English speakers and international students.
• Improving Patient Experience: Leveraging contextual information to enhance patient experience and moving away from outdated habits for better efficiency in healthcare.
• Omnichannel Integration: Explore the integration of omnichannel engagement platforms with existing tech ecosystems, specifically the effective management of communications and data routing with EMR and CRM systems.
• Balancing Anonymity and Data Needs: Addressing consumer concerns about data privacy and the need for anonymity while ensuring essential information remains accessible to healthcare providers.

Check out the episode and full show notes on the Talking HealthTech website.

Keep an eye out for the details of our Spring Summit happening in November of this year. For more information, go to talkinghealthtech.com/summit.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Peter Birch speaks with Angie Bass, Executive Vice President at Velatura Public Benefit Corporation, James Agnew, CTO of Smile Digital Health, and Farhoud Salimi, CTO of Telstra Health. 

The discussion covers health equity, interoperability, and how technology and policy are shaping the future of connected care. 

They explore data governance, AI, consumer-driven healthcare, and all the associated challenges and opportunities.

Key Takeaways

• Health Equity and Interoperability: The importance of providing health data interoperability solutions to all healthcare providers, regardless of their size or location.
• Consensus Building: The necessity of building consensus for data governance and technology roadmaps, with neutral entities like Health Information Exchanges (HIEs) facilitating collaboration.
• Policy and AI: Addressing the disparity between current policies and technological capabilities, with AI helping to bridge this gap. 
• Entrepreneurial Opportunities: The democratisation of APIs and data is creating new opportunities in the healthtech space.
• Vision for the Future: More accessible and secure patient data, aligning with consumer expectations and leveraging technological advances.
• Connected Care Ecosystem: Seamless patient information flow across different care settings, highlighting the technical and regulatory challenges.
• Patient Empowerment: The potential for patients to actively participate in their healthcare through improved access to personal health information and contributions to their data.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet ups, special offers and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Peter Birch speaks with Alex Swan, Senior Systems Engineer, and Julanne Saltiel, Head of Services, ANZ, both from Extreme Networks, about the critical role of networks in healthcare.

They discuss automation’s importance, network maintenance, security, and adapting to technological changes for enhanced network management. This episode was recorded during the Talking HealthTech Winter Summit 2024.

Key Takeaways

🤖 Automation's Importance: Automation reduces human error in complex network configurations, especially in a security context.

🔒 Network Maintenance and Security: Continuous network upgrades and applying global bug fixes and security patches are essential for preventing security risks.

🔄 Adapting to Technological Changes: Constantly evolving platforms to meet changing client requirements and monitoring application performance are critical for effective network management.

🧠 Future Technological Innovations: Emerging AI tools are becoming increasingly important in network management, transforming tasks rather than replacing jobs.

🌐 Holistic Network Design and Continuous Monitoring: Designing adaptable network platforms that evolve and continuous application performance monitoring are essential, especially in healthcare.

⚙️ Security Measures and Risk Mitigation: Risk can be mitigated through encapsulating services, automation, and limiting IoT devices' functionality to essential services.

Check out the episode and full show notes on the Talking HealthTech website.

Keep an eye out for the details of our Spring Summit happening in November of this year. For more information, go to talkinghealthtech.com/summit.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your HealthTech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Sophie Turner speaks with Jamie Chew, Co-Founder and Chief Operating Officer of i-scribe, about the integration of medical AI in clinical settings to enhance patient care and reduce clinician burnout. 

Key Takeaways:

• Journey to Ophthalmology and Medical AI: Jamie shares his journey to becoming an ophthalmologist and how his interest in technology led him to explore AI’s potential in medical applications, particularly in reducing the burden of administrative tasks for clinicians.
• Differentiating i-scribe: The unique aspects of i-scribe lie in its team's extensive clinical experience and adaptive workflow implementation, making it more medically intuitive and accurate than other AI scribes.
• Impact on Patient Experience: i-scribe helps clinicians provide patients with timely, relevant, and easily understandable information, significantly improving patient engagement and care outcomes.
• Reducing Clinician Burnout: By automating paperwork and note-taking, i-scribe saves clinicians up to 12 hours a week, allowing them to spend more quality time with patients and engage more in personal activities.
• The Future of Medical AI: Discussion on the future potential of AI in clinical settings, with possibilities ranging from research efficiencies to clinical decision support, emphasising the importance of careful, clinician-guided implementation.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Peter Birch speaks with Paul Beraldo, Private Health Digitalisation Manager, and Steven Parrish, Chief Medical Information Officer from Dedalus.

The discussion explores the necessity and impact of Electronic Medical Record (eMR) systems in modern healthcare settings, addressing challenges and opportunities in the Australian and New Zealand markets.

This episode was recorded during the Talking HealthTech Winter Summit held on the 29th of August 2024.

Key Takeaways

• Challenges in Maintainability and Cybersecurity: The shortage of specialists, particularly in cybersecurity and system availability, is an ongoing issue in maintaining IT resources. 
• Managed Services and Cloud Solutions: Dedalus provides managed services and cloud-hosted solutions to help healthcare organisations focus on their core business without the overhead of managing IT infrastructure.
• Global Presence and Localisation: Dedalus leverages its global experience to introduce relevant solutions in Australia and New Zealand, ensuring they meet local legal and clinical requirements.
• eMR System Benefits: eMRs aid in improving patient outcomes by providing real-time data for clinical research and hospital decision-making. 
• Holistic Healthcare Approach: eMRs should be intuitive and user-friendly, aligning with hospital workflows to maximise efficiency.

Check out the episode and full show notes on the Talking HealthTech website.

Keep an eye out for the details of our Spring Summit happening in November of this year. For more information, go to talkinghealthtech.com/summit.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, meet-ups, special offers, and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.