Talking HealthTech

In this episode of Talking HealthTech, host Nathan Moore talks with Nicole Nixon, CEO of Five Faces. They discuss Nicole's diverse background in the Royal Australian Air Force, entertainment, manufacturing, and business turnaround, and how these experiences have shaped her approach to leading Five Faces.

They also delve into the concept of the digital front door in healthcare and how it improves patient access to care.

Nicole shares insights on how Five Faces managed the shift to focus on patient experience during the COVID-19 pandemic and the role of technology in facilitating this change.

They also explore why the healthcare industry is increasingly embracing digital technologies and the driving factors behind this trend.

Key Takeaways:

💼 Nicole's diverse background in various industries, including the Air Force, entertainment, and business turnaround, has shaped her approach to leadership in the healthcare industry.

📱 The digital front door in healthcare refers to how patients access their healthcare digitally, simplifying processes such as appointment scheduling and enabling virtual appointments.

🚀 Five Faces made a pivotal shift to focus on patient experience during the COVID-19 pandemic, and technology played a crucial role in facilitating the successful adoption of these changes.

🏥 The healthcare industry is increasingly willing to embrace digital technologies due to changing consumer expectations, the need to improve patient engagement, and the desire to reduce administrative burdens on clinicians and nurses.

Check out the episode and full show notes on the Talking HealthTech website.

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Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Sophie Turner sits down with Phil Offer, CEO of BestMed, to discuss the power of connection in healthcare. BestMed is a leading medication management system that connects aged care, pharmacies, and doctors, aiming to improve patient safety and efficiency. Phil shares insights into the challenges faced in aged care, the importance of electronic medication management systems, and the process of implementing such systems across multiple facilities.

Key Takeaways:

• BestMed's software showcases the power of connection by bridging the gap between aged care, pharmacies, and doctors.

• Medication errors in aged care are a significant problem, with a high number of complaints to the Royal Commission. Implementing electronic medication management software can help address these issues.

• The biggest challenge in implementing medication management systems is the seismic change in regulations and the need to prioritise various aspects of aged care.

• The electronic national residential medication chart (ENRMC) is a part of BestMed's solution and helps reduce the risk of data duplication and errors in medication administration.

• Successful implementation of the ENRMC requires coordination and buy-in from all stakeholders, including GPs, pharmacies, and residential facilities.

Check out the episode and full show notes on the Talking HealthTech website.

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Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Sophie Turner interviews Antony Ugoni, an expert in mathematics, statistics, and data science from Think & Grow. 

Antony shares his insights on the importance of mathematical capability in all industries, and the shortage of skilled mathematicians who can effectively analyse the abundant data available in today's digital era. 

He also discusses his work in healthcare and shares valuable perspectives on transforming the healthcare system to prioritise faster patient journeys and better health outcomes.

 Antony's experiences in various sectors, such as fraud analytics and customer analytics, provide a unique lens through which to explore the intersection of mathematics and healthtech.

Key Takeaways:

- The importance of mathematical capability in leveraging the vast amounts of data available in the healthcare industry.

- The need for more skilled mathematicians and data scientists to analyse and interpret this data effectively.

- The potential benefits of transforming the healthcare system to prioritise faster patient journeys and improved health outcomes.

- The application of mathematics in various healthcare scenarios, including predicting conditions, optimising ad placement, and matching organ donors.

- The challenges of disconnected data in healthcare and the potential benefits of centralised information access.

- 41:20: The importance of allocating resources to education and the environment.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus.

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Ruby Hartley is joined by guest Marc Berg, a healthcare education expert and business development professional at Area 9 Lyceum.

They delve into the world of adaptive learning and discuss its benefits for healthcare professionals and organisations. From the creation of adaptive learning courses to the impact on patient outcomes, Marc shares valuable insights and practical strategies for implementing adaptive learning in the healthcare industry.

Key Takeaways:

• An adaptive learning course offered by Area 9 equips students with the skills to create their own adaptive learning courses, benefiting both smaller and larger organisations.
• Area 9's unique biologic approach to adaptive learning, as opposed to inferential hardwired methods, allows for more personalised and effective learning experiences.
• Area 9's adaptive learning software, used by prestigious institutions such as the New England Journal of Medicine and the American Heart Association, has revolutionised medical education and professional development.
• Marc emphasises the importance of connecting adaptive learning to improved patient outcomes, and envisions a future where adaptive learning is integrated into medical conferences and organisational training programs.

Check out the episode and full show notes on the Talking HealthTech website.

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Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking Health Tech, host Sophie Turner is joined by Dr Vishnu Gopalan, a general practitioner and the founder of Hola Health. Dr Gopalan shares his journey from being a GP to creating Hola Health, a telehealth platform that aims to make healthcare more accessible and affordable for all people. He talks about the challenges in accessing healthcare, the unique features of Hola Health, and their focus on providing mental health services. 

Key Takeaways:

- Hola Health is a telehealth platform that offers on-demand consultations with doctors within 10 minutes, making healthcare more accessible for all.

- The platform also provides medicine delivery services, ensuring a complete end-to-end solution for patients.

- Hola Health has been able to connect patients with GPs quickly by utilising the free time of doctors, such as lunch breaks or after work hours.

- The platform aims to make mental health services more accessible and less daunting by providing timely consultations and facilitating appointments with psychologists.

- The average wait time for a Hola Health consultation is only 5 minutes and 23 seconds, improving efficiency and access to care.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus.

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech recorded at VALDCON 2023, host Peter Birch speaks with Karl Goodman from Athletes Authority and Shaun Palmer, a physical therapist and VALD team member from the U.S.

They discuss the integration of technology in healthcare, particularly in improving athletes' performance metrics and streamlining the rehabilitation process. They also delve into the importance of leveraging metrics and data for effective patient treatment.

Key Takeaways:

📈 Technology plays a crucial role in tracking progress and facilitating the rehabilitation process for athletes.

📊 Data visualization is essential for athletes to gauge progress and maintain engagement.

💲Integrating technology into healthcare can create monetization opportunities and differentiate services.

💡A comprehensive initial consultation, involving athletic profiling and baseline data collection, can increase the perceived value and price of the service.

🏥 The integration of technology can contribute to the top line of a clinic's profit and enable sustainable growth.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus.

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Sophie Turner sits down with guest Vivek Krishnan, Chief Technology Officer of Alcidion. 

They delve into the world of digital innovation in healthcare and discuss the importance of interoperability, event-driven platforms, and the FHIR standard (Fast Healthcare Interoperability Resources). 

Vivek shares insights into Alcidion's patient flow solutions and how their FHIR events platform is revolutionising data exchange and improving patient care. 

Key Takeaways:

• The National FHIR Accelerator Programme, launched by the Department of Health and CSIRO, aims to facilitate real-time data exchange in healthcare in Australia.
• FHIR (Fast Healthcare Interoperability Resources) is a standard that enables the exchange of healthcare information between different systems using technologies like HTTP, JSON, and MSDP.
• Alcidion specialises in patient flow solutions and utilises event-driven platforms to process and manage healthcare events, triggering actionable outcomes.
• The FHIR events platform improves the process of data exchange, standardises information in a FHIR format, and facilitates timely actions and alerts.
• Interoperability has been a long-standing challenge in the healthcare industry, with the need for a common vocabulary and medium to facilitate seamless data exchange.

Check out the episode and full show article on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking HealthTech, host Peter Birch sits down with Vikram Palit, CEO and Founder of ConsultMed. Vikram discusses his background as a paediatrician and his journey into technology, as well as the founding and purpose of ConsultMed. The conversation explores the challenges of paper-based referrals and documents in healthcare, and how ConsultMed aims to digitise and streamline the referral process.

Key Takeaways:

• Digital transformation in healthcare is no longer optional; it's a strategic necessity to improve efficiency and data security.
• ConsultMed integrates digital referrals and workflow automation, aiming to replace antiquated paper-based systems.
• AI technologies like Optical Character Recognition (OCR) significantly streamline the referral process by enabling direct-to-EMR capabilities.
• Digital referrals offer improved speed and traceability, bolstering accountability and reducing the risk of data mismanagement.
• Advanced AI can assist in document summarisation, alleviating the administrative burden on healthcare professionals.
• Compliance with data security and privacy regulations is paramount when implementing digital and AI-based systems.
• Overcoming challenges in digital transformation requires an overhaul of ingrained practices and strong buy-in from healthcare professionals.
• Integration of AI and digital referrals with existing EMR systems is a focal point for bfuture developments.
• Workforce implications, such as reducing burnout, are significant benefits of adopting automated systems.
• As healthcare needs grow, the role of digital and AI technologies will become increasingly integral in delivering efficient and high-quality care.

Timestamps:

[00:00] - Intro

[00:14] - Meet Vikram

[00:38] - ConsultMed Intro

[01:26] - Paperwork Woes

[03:06] - Current Flow

[03:54] - Fax Issues

[05:53] - Reception Role

[06:17] - Data Entry

[08:12] - AI Cases

[13:35] - Data Security

[15:32] - Future Path

[16:40] - New Partners

[17:47] - Wrap Up

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

In this episode of Talking Health Tech, host Nathan Moore chats with Silvia Pfeiffer, the CEO of Coviu. Silvia shares her journey from being a computer scientist to co-founding Coviu and leading the digitization of health tech. They discuss Coviu's unique features as an all-in-one virtual care engagement platform, including its integration capabilities, administrative insights, and focus on uplifting the quality of care through clinical consultations. Silvia also delves into the challenges of interoperability and the practical steps Coviu has taken to address this issue.

Key Takeaways:

• Seamless workflow integration is a cornerstone of effective telehealth platforms, something demonstrated by Coviu's capability to sync with existing healthcare software. This removes barriers in the patient experience and streamlines administrative tasks.
• Beyond just video calls, telehealth platforms are revolutionising the quality of care through advanced clinical tools. Platforms like Coviu offer automated scoring systems and data visualisation features that empower healthcare providers to make informed decisions.
• Interoperability remains a complex yet crucial challenge in healthcare technology. Coviu addresses this by leveraging APIs and adhering to FHIR standards, allowing for secure and efficient data exchange between platforms.
• The telehealth landscape is significantly influenced by the work of cross-disciplinary professionals, like Silvia Pfeiffer, who bring expertise from other fields like computer science to address healthcare needs, particularly in underserved areas.
• Administrative efficiency is a critical but often overlooked aspect of telehealth. Advanced analytics and oversight features in platforms like Coviu enable smoother coordination between patients and clinicians.
• The broader impact of telehealth platforms extends to improving treatment planning and promoting evidence-based care. These platforms are centralising and digitising patient data, making it easier to monitor patient progress and adapt treatment plans accordingly.

Check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus.

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.

This episode of Talking HealthTech was recorded live at University of Queensland during Taking Healthcare Everywhere - the launch of the 2023 Philips Future Health Index report.

In this discussion, host Peter Birch is joined on stage by Dr Steve Hambleton, Jade Barclay, and Dr Rolf Gomes for a discussion on the maldistribution of the healthcare workforce in Australia and the potential of digital advancements, including artificial intelligence (AI) and remote care, to address the issue.

The panelists share their experiences and insights, highlighting the importance of trust in AI systems, the need for equitable healthcare across regional and remote areas, and the role of technology in bridging the access gap. The episode also explores the challenges in achieving widespread adoption of AI in healthcare and the potential solutions to overcome them.

Key Takeaways

- The maldistribution of healthcare providers in Australia is a major challenge, with a lack of placement in areas that need them the most.

- Trust in AI systems is essential but can be difficult to gain and easy to lose, especially due to concerns about data hacks. However, the COVID-19 pandemic has increased trust in digital health records and accelerated the adoption of AI systems.

- Australia lags behind other countries in AI investment, possibly due to lower levels of trust and risk tolerance. Enterprise-level AI models could help build trust among clinicians and patients.

- Remote care and home monitoring through digital technology can improve equity in healthcare, empowering patients with information and tools.

- The current healthcare system focuses more on sick care rather than prevention and promoting health. A more interconnected system, with individuals empowered to take care of themselves, is needed for effective healthcare reform.

Watch the episode and read the full article on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits, and more exclusive content. For more information, visit talkinghealthtech.com/thtplus.

Mentioned in this episode:

Use the free Talking HealthTech Glossary for plain-English explanations of digital health terms, acronyms and concepts across the industry: talkinghealthtech.com/glossary.