Copywriter Kirsty Fanton joins Kira and Rob to talk about psychology in copy in this episode off The Copywriter Club Podcast. Kirsty’s experience includes a degree in psychology and work as a counselor and what she learned in those roles has had a big impact on her work for her clients. She shares how you can use psychology to forge a better connection with your clients. We talked about:

•  How a travel blog helped Kirsty discover copywriting and land her first clients

•  The things she did to get started the right way

•  How her work as a counselor makes her a better business owner

•  The importance of reflective practice and her 3-pronged approach that she uses to improve

•  How she conducts a debrief call

•  The different lenses her psychology background gives her to find the “meaty” parts in her research

•  How she uses “naming” to discover what prospects are really feeling

•  How she builds rapport quickly with prospects when she’s interviewing

•  Narrative therapy and how copywriters can use it effectively

•  The one question everyone asks—knowing it will make your copy better

•  The two kinds of persuasion techniques

•  How she keeps it all together and gets things done

•  The mistakes she sees other copywriters making (that she’s avoided)

There are a lot of great ideas and “psychological tricks” you can borrow to improve your own interviewing and copywriting. And, if you haven’t read her post about indirect hints in copy, you should click here. To hear the interview, click the play button below, or visit iTunes, Stitcher or your favorite podcast app. And if you’re the type that likes to read, scroll down for a full transcript.

The people and stuff we mentioned on the show:

The Copywriter Accelerator

Kirsty's website

Kira’s website

Rob’s website

The Copywriter Club Facebook Group

Intro: Content (for now)

Outro: Gravity

Full Transcript:

Kira:     What if you could hang out with seriously talented copywriters and other experts, ask them about their successes and failures, their work processes and their habits. Then steal an idea or two to inspire your own work? That's what Rob and I do every week at The Copywriter Club Podcast.

Rob:    You're invited to join the club for episode 106 as we chat with copywriter Kirsty Fenton about how her background in psychology helps her write great copy for her clients, the narrative therapy techniques she uses to get prospects to take action, and the one question people regularly ask and how you can use it to your advantage in just about everything you write.

Hey, Kirsty.

Kira:     Kirsty, welcome.

Kirsty: Thanks guys. Great to be here.

Kira:     Before we jumped in with Kirsty and started recording, we were telling her how we haven't interviewed someone in at least two months because we both had been on vacation, so I'm sweating over here like I feel really anxious, Kirsty. A good place to start is with our basic question. Let's start with your story and how did you end up as a copywriter?

Kirsty: Yeah, sure. So I got into copywriting and quite a roundabout way. As you said, I have a background in psychology, so when I finished high school I went to Uni, did an undergrad in psych and a post grad in counseling and then worked as a counselor for five years, and also lectured a couple of psych subjects at university here in Sydney. Anyway, all was going well and then in 2014 my partner and I decided we wanted to take a belated gap year. We packed up our lives and moved over to France for 12 months, which was amazing.

While we were over there I kept a blog of our adventures just as a way of keeping our friends and family in the loop on what we were actually getting up to. Anyway, by the time we got back to Australia at the end of 2015, a couple of my friends had started their own business and they liked the way I'd written about our travels on my blog and asked if I'd like to write their copy, so I said yes.