How did one of the world’s biggest bureaucracies successfully develop a sleek, efficient, and user-friendly online benefits experience for veterans? Today’s guest, Charles Worthington, CTO of the U.S. Department of Veterans Affairs shares how he applied a tech startup mentality to help make the VA’s services more accessible to our nation’s finest, and why he hopes to spark a “tradition of public service” in the tech industry.

Tune in to learn:

• An overview of the U.S. Department of Veterans Affairs’ digital services (2:55)
• The effort to rebuild the VA website (5:00)
• How the VA mobile app was launched (12:551)
• The state of tech in the public sector   (28:50)

Mentions:

• VA: Health and Benefits (App)
• Presidential Innovation Fellows
• United States Digital Service
• Careers - DigitalVA - Veterans Affairs

IT Visionaries is brought to you by Salesforce. With Salesforce’s low-code app dev tools, you can be more efficient, more productive and save money by reducing development time by up to 90%. Get Salesforce’s Low-Code Playbook and increase time to value for your team and your customers. Download the free playbook today.

Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

---

Produced by the team at Mission.org and brought to you by Brightspot.