Sam and Phil break down the recent Panorama documentary "Undercover Estate Agents," offering an insider's take on how estate agency practices were presented on TV. What was really uncovered? And what was missed?

If you haven’t seen it yet, you can watch it here:

https://www.bbc.co.uk/iplayer/episode/m002fygs/panorama-undercover-estate-agent

How are industry perceptions shaped by documentaries like this, why is upselling commonplace and what is the difference between business reality and media expectation?

and reflect on the practicalities of compliance, commission, and serving both sellers and buyers.

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Some key takeaways:

➡️ Media exposes rarely tell the whole story, understanding how your agency is perceived still matters.
➡️ Clear boundaries between ancillary services and sales advice protect clients and your brand.
➡️ Coaching and peer exchange can open doors to bigger, better instructions and build resilience.

Some standout moments:

✅ "If they go looking for dirt, in any industry, they’re gonna find it.”
✅ “You get what you pay for. You get what you don’t pay for.”
✅ “If you’re not paying for a service and then expecting amazing communication, well, there’s something not quite right on both sides.” 

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Catch up on more episodes of Ignite Your Estate Agency
Smart, straight-talking strategies from the front line.
https://www.ajmastermind.co.uk/ignite-podcast

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Call 015394 40892 or email [email protected]

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Have a question?
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