What if 20% of your jobs could be booked and dispatched without a single phone call? In this episode, we sit down with Jessy Karolevitz, Call Center Director at Bonfe's Plumbing, Heating & Air Service, Inc, to unpack how Scheduling Pro and Dispatch Pro transformed her team’s workflow. Jessy shares how starting small with Scheduling Pro led to intuitive setup, smarter job mapping, and smoother customer experiences. She also explains how Dispatch Pro took over the heavy lifting of assigning calls, freeing dispatchers to focus on high-value work.

Join us as we discuss: 

• [3:23] Start small: Jessy’s advice for setting up Scheduling Pro

• [10:00] Why you need to trust the math in Dispatch Pro

• [14:29] How dispatcher roles have changed for the better with automation

Check out these resources we mentioned during the podcast:

• Dispatch Pro

• Scheduling Pro
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

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