Details In this episode of The 90th Percentile, hosts BreAnne Okoren  and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer satisfaction. Drawing on research and real-world examples from companies like Sears and Zappos, they discuss how effective leadership drives employee engagement, which in turn boosts customer satisfaction and profitability. They also … Continued

The post Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain first appeared on ZENGER FOLKMAN.

Details We can all admit that we have felt a little threatened by AI. After all its whole purpose is improve and ultimately replace Human intelligence. And leadership will not be spared by the impact of AI.  Certain leadership qualities, such as deep domain expertise, decisiveness, authority, and short-term task focus, are losing their impact, … Continued

The post Episode 143: Are You Surviving or Thriving With AI? first appeared on ZENGER FOLKMAN.

Details What’s the main thing for leadership development? Is it excelling at selecting the right people? Is it a well-funded corporate learning center with renowned faculty? Is it using the most powerful learning technologies? Worse yet, what if we’ve been missing the main thing? In this episode, we are looking at the development industry and … Continued

The post Episode 109: Transforming Leadership Development—Are We Missing The Main Thing? first appeared on ZENGER FOLKMAN.

Details Recently, a compelling question emerged: How do trust and conflict resolution impact a leader’s effectiveness? To explore this, we analyzed a robust dataset of 360-degree assessments from 4,347 leaders, collected over the past three years.  In environments where leaders are untrustworthy or avoid resolving conflicts, dissatisfaction and disengagement flourish. Conversely, trusted leaders who adeptly … Continued

The post Episode 142: Trust and Resolving Conflict in the Workplace—Key Behaviors for Leaders first appeared on ZENGER FOLKMAN.

Details Stress comes to us all in tiny minor assaults throughout our day through relationships and interactions that are too numerous to shake off quickly. The problem is that most of us have come to accept micro-stresses as just a normal part of a day, but they are wearing us down. In our episode, Karen … Continued

The post Episode 76: Identifying and Managing Micro-stressors first appeared on ZENGER FOLKMAN.

Details Can individuals truly recover from being perceived as fundamentally flawed in honesty and integrity? We embarked on a research journey to uncover whether redemption is possible for those who have fallen into the pit of distrust. We analyzed data from 6,025 leaders who participated in 360-degree assessments, receiving feedback from their managers, peers, direct … Continued

The post Episode 141: Can Honest Leaders Rebuild Integrity? first appeared on ZENGER FOLKMAN.

Details In this episode of “90th Percentile,” co-hosts Jack Zenger and BreAnne Okoren take a culinary approach to discussing effective leadership development. They compare the essentials of a good family meal to the key components of a successful leadership development plan. Just as family meals become staples due to their simplicity and consistent outcomes, leadership … Continued

The post Episode 140: The Three Key Ingredients for Sustainable Leadership Excellence first appeared on ZENGER FOLKMAN.

Details  CEO, Vice President, Director, Supervisor, Manager, or Individual contributor each organizational position comes with its own set of demands. While being great at everything would be ideal, the majority of us are only human and subject to our inability to achieve perfection. In this episode, we discuss the different skills that leaders need at … Continued

The post Episode 67: The Skills Leaders Need at Every Level first appeared on ZENGER FOLKMAN.

Details We are all forced to make hundreds of little and big decisions every day. It can be time-consuming and overwhelming. Some people are so crippled with the fear of making a bad decision that they refuse to decide. Based on research from 50,000 leaders, we’re exploring the root causes for poor decision-making and how … Continued

The post Episode 51: 9 Habits That Lead to Terrible Decisions first appeared on ZENGER FOLKMAN.

Details 360-degree assessments are a central component in many leadership-development programs. But not all assessments provide the same value to individual leaders or to the organization. The best assessments offer participants powerful insights into how others perceive their leadership strengths and weaknesses. These become a solid impetus for personal change. Organizations that offer multi-rater feedback … Continued

The post Episode 139: 6 Components that Differentiate the Best 360-Degree Assessments first appeared on ZENGER FOLKMAN.