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The Action Catalyst
By Southwestern Family of Podcasts - Southwestern Family of CompaniesBusinessEntrepreneurshipEducationSelf-Improvement
The Action Catalyst episodes
- An Endeavor of Faith with DeVon Franklin: Episode 284 of The Action Catalyst PodcastDeVon Franklin is an award-winning film and TV producer, best-selling author, renowned preacher, and spiritual success coach. DeVon is the ultimate multi-hyphenate. With a commitment to uplifting the masses through entertainment, Franklin has quickly become a force in the media as well as a leading authority on faith, spiritual wellness, and personal development.Beliefnet has called him one of the "Most Influential Christians Under 40," Variety Magazine named him one of the "Top 10 Producers to Watch," Ebony Magazine has distinguished him as one of the "Top 100 Influential African-Americans in America," and even Oprah has called him "a bonafide dynamo...a different kind of spiritual teacher for our times."Franklin serves as President/CEO of Franklin Entertainment, a dynamic multimedia entertainment company with a first-look film deal at 20th Century Fox. As a filmmaker, Franklin is producing the inspirational true story Breakthrough, starring Chrissy Metz in theaters Easter of 2019. Additionally, he produced the hit animated film, The Star, and the hit film, Miracles From Heaven. Along with his work as a producer, Franklin is the author of a new book, The Truth About Men, released on February 5, 2019, as well as The Hollywood Commandments, New York Times bestseller The Wait (co-written with his wife award-winning actress Meagan Good) and Produced By Faith.Show Highlights:No one can become successful without mentorship. -DeVon FranklinOne of the keys of mentorship is to not overburden the mentor. -DeVon FranklinWhether or not you know the person, or you ever get to meet them, they can be your virtual mentor. You can look at your field and the people who inspire you in your field and get virtual mentorship from them by reading their interviews, looking at their social media, etc. That's a powerful opportunity to get mentorship from someone you believe in. -DeVon FranklinWhen things happen that we don't expect, it's important to acknowledge how you feel. -DeVon FranklinIt's disappointing when something doesn't work that you wanted to work, but that's when you need to go back and look at the process. -DeVon FranklinWhen you hit a brick wall, it's so important to feel it and go through it so that you can move on and grow from it.-DeVon FranklinIf you're "out of aces," maybe it's time to get up from that particular table and pursue something new. Or maybe, you're at the right table, but waiting on the right hand, so you need to be persistent. -DeVon FranklinEven if things aren't working out how you want, you should still stay, because you're still getting more benefits than cost put in. The moment you stop growing or learning is when it's costing you more than the benefit. -DeVon FranklinIt's important to maintain a strong sense of self. -DeVon FranklinWe need to look at success in a more dynamic way. -DeVon FranklinDeVon's closing thoughts: It's important to keep a strong sense of self and a sense of humility. If you're working with or around strong personalities—in either a personal or professional sense— and they suggest or do something that is against your personal values, it's okay to say, that's cool, I'm going to pass on that. It's important to look in the mirror and say I'm comfortable with who I am, and no matter the personalities I'm around, I'm going to do my best to stay true to myself.The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts,38 min
- More with Moore: Dr. Chip Bell, Episode 283
More with Moore is Action Catalyst host Dan Moore's reflections and commentary on discussions with each of his esteemed and accomplished guests.
In this segment, Dan dissects Episode 283, with Dr. Chip Bell, world-renowned authority on customer loyalty and service innovation.
6 min - What Customers Want, with Dr. Chip Bell (Customer Service, Best Practices, Innovation, Author)
Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell’s keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful, cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Dr. Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges.
He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2018 as the #2 keynote speaker in the world on customer service and #1 in North America. Leadership Excellence Magazine also listed him among the top 30 thought leaders in North America.
He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, and NPR Radio, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine, and Entrepreneur.
Dr. Bell has authored numerous national best-selling books including The 9½ Principles of Innovative Service; Wired and Dangerous: How Your Customers Have Changed and What to Do about It; Managing Knock Your Socks Off Service; Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers;Sprinkles: Creating Awesome Experiences Through Innovative Service.
His newest book is the best-selling Kaleidoscope: Delivering Innovative Service That Sparkles. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines.
In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, a prestigious 2018 Stevie award winner.
32 min - What Customers Want with Dr. Chip Bell: Episode 283 of the Action Catalyst PodcastDr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal customers. Dr. Bell’s keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful, cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Dr. Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges.He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2018 as the #2 keynote speaker in the world on customer service and #1 in North America. Leadership Excellence Magazine also listed him among the top 30 thought leaders in North America.He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, and NPR Radio, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine, and Entrepreneur.Dr. Bell has authored numerous national best-selling books including The 9½ Principles of Innovative Service; Wired and Dangerous: How Your Customers Have Changed and What to Do about It; Managing Knock Your Socks Off Service; Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers; Sprinkles: Creating Awesome Experiences Through Innovative Service.His newest book is the best-selling Kaleidoscope: Delivering Innovative Service That Sparkles. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines.In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, a prestigious 2018 Stevie award winner.Show Highlights:When you work with just one organization, there's a limit to how much you can grow. -Chip BellIt's about making customer experiences that are not value-added, they're value-unique. -Chip BellWhen starting a new business, make sure to have a long lead time, learn about your marketplace and how to be different than others, create your own board of advisors who know more than you do, and let people know that you're planning to do this. -Chip BellIn starting your own business, resilience is key. -Chip BellThe desire to have a lot of money shouldn't be on your list of reasons for starting a business. -Chip BellYour customers want to feel that you're there for them. You're there to serve.-Chip BellAs an entrepreneur, you need to be able to reinvent yourself. Not your values or core purpose, but its expression in the marketplace. -Chip BellGod still loves me. You are something that is grander and more amazing than your work. -Chip BellWhat I've done is far less exciting than what I'm going to do. -Chip BellChip's closing thoughts: If you can live every day like a box of Cracker Jack— that's a metaphor for life. It wasn't about the popcorn, it was about the prize,38 min
- More with Moore: Stedman Graham, Episode 282
More with Moore is Action Catalyst host Dan Moore's reflections and commentary on discussions with each of his esteemed and accomplished guests.
In this segment, Dan dissects Episode 282, with Stedman Graham, businessman, educator, speaker, author, and Chairman & CEO of S. Graham & Associates.
6 min - Identity Leadership, with Stedman Graham (Education, Speaking, Business, Success)
Stedman Graham is chairman and CEO of S. Graham & Associates. As a businessman, educator, and speaker, he presents, consults, and conducts training with corporations, educational entities, the military and veterans, non-profits, and the government. His identity message is grounded in the fact that the key to success is self-leadership capability.
The Identity Leadership programs, driven by the proprietary Nine-Step Success Process™, are based on the philosophy that individuals hold the power to their educational, career, and personal success or failure.
Graham has authored eleven books, including two New York Times bestsellers, You Can Make It Happen: A Nine-Step Plan for Success and Teens Can Make It Happen: Nine Steps to Success. His latest release, Identity: Your Passport to Success, was a Wall Street Journal bestseller. Clients have included Gulfstream Aerospace, Microsoft, Deloitte, Wells Fargo, Lenovo, General Dynamics, the US Departments of Labor, Education, and Agriculture, CVS Pharmacy, the Indiana Pacers, and the Sonima Foundation (through which he taught in 150 high schools in two years). He has also lectured or conducted workshops in the Netherlands, Germany, Belgium, China, Canada, the UK, the British Virgin Islands, Aruba, Bermuda, South Africa, and Africa.
Commitment to education and lifelong learning is central to Graham’s philosophy. He has served as an adjunct professor or guest lecturer at Northwestern, Harvard, Wharton, University of Chicago, the University of Illinois–Chicago, National University, High Point, Howard, Temple, Morehouse, and Pepperdine, to name a few.
As a veteran of the United States Army, he has proudly served our active military, veterans, and their families through programs at Fort Bragg, Fort Hood, Fort Bliss, Fort Jackson, NATO, the Military Child Education Coalition, and internationally at Landstuhl, Germany, and the US military community in Rotterdam, Holland.
A proud native of Whitesboro, New Jersey, Graham has demonstrated an enduring pledge to youth and community. His Teens Can Make It Happen program has been utilized in numerous middle schools and high schools in the US and abroad, providing positive growth for our leaders of tomorrow, as well as for their parents and teachers.
With dedication to community development, Graham is the founder of the Concerned Citizens of Whitesboro and Concerned Citizens of Lake Waccamaw, North Carolina, and is a co-founder of the Community Alliance for Youth Success. He is an ongoing contributor to the Cleveland Foundation Tru2U Project, educating youth and their mentors, and to the organization MADI, through which he provides Identity Leadership education to thousands of refugees who are integrating into new communities and cultures.
Graham holds a bachelor’s degree in social work from Hardin-Simmons University, a master’s degree in education from Ball State University, and an honorary doctorate in humanities from Coker College.
Mentioned in this episode:
This episode is brought to you by Southwestern Speakers.
Southwestern Speakers
37 min - Identity Leadership with Stedman Graham: Episode 282 of The Action Catalyst PodcastStedman Graham is chairman and CEO of S. Graham & Associates. As a businessman, educator, and speaker, he presents, consults, and conducts training with corporations, educational entities, the military and veterans, non-profits, and the government. His identity message is grounded in the fact that the key to success is self-leadership capability.The Identity Leadership programs, driven by the proprietary Nine-Step Success Process™, are based on the philosophy that individuals hold the power to their educational, career, and personal success or failure.Graham has authored eleven books, including two New York Times bestsellers, You Can Make It Happen: A Nine-Step Plan for Success and Teens Can Make It Happen: Nine Steps to Success. His latest release, Identity: Your Passport to Success, was a Wall Street Journal bestseller. Clients have included Gulfstream Aerospace, Microsoft, Deloitte, Wells Fargo, Lenovo, General Dynamics, the US Departments of Labor, Education, and Agriculture, CVS Pharmacy, the Indiana Pacers, and the Sonima Foundation (through which he taught in 150 high schools in two years). He has also lectured or conducted workshops in the Netherlands, Germany, Belgium, China, Canada, the UK, the British Virgin Islands, Aruba, Bermuda, South Africa, and Africa.Commitment to education and lifelong learning is central to Graham’s philosophy. He has served as an adjunct professor or guest lecturer at Northwestern, Harvard, Wharton, University of Chicago, the University of Illinois–Chicago, National University, High Point, Howard, Temple, Morehouse, and Pepperdine, to name a few.As a veteran of the United States Army, he has proudly served our active military, veterans, and their families through programs at Fort Bragg, Fort Hood, Fort Bliss, Fort Jackson, NATO, the Military Child Education Coalition, and internationally at Landstuhl, Germany, and the US military community in Rotterdam, Holland.A proud native of Whitesboro, New Jersey, Graham has demonstrated an enduring pledge to youth and community. His Teens Can Make It Happen program has been utilized in numerous middle schools and high schools in the US and abroad, providing positive growth for our leaders of tomorrow, as well as for their parents and teachers.With dedication to community development, Graham is the founder of the Concerned Citizens of Whitesboro and Concerned Citizens of Lake Waccamaw, North Carolina, and is a co-founder of the Community Alliance for Youth Success. He is an ongoing contributor to the Cleveland Foundation Tru2U Project, educating youth and their mentors, and to the organization MADI, through which he provides Identity Leadership education to thousands of refugees who are integrating into new communities and cultures.Graham holds a bachelor’s degree in social work from Hardin-Simmons University, a master’s degree in education from Ball State University, and an honorary doctorate in humanities from Coker College.Show Highlights:Belief comes from knowing who you are. -Stedman GrahamThe core of who you are is based on your passion, your talent, and your ability to take information and make it relevant to your heart and soul and transfer it to your mind so you become a thinking human being. -Stedman GrahamIf you never quit, you may not be the strongest or the smartest, but the answers will reveal themselves along the way. -Stedman GrahamIt's not about how the world defines you; it's about how you define yourself. -Stedman GrahamCreate a system or process for yourself to continually improve based on the core of who you are. This is your foundation for learning, growing, and developing. -Stedman GrahamYou're looking for the dream on the outside but it starts on the inside.42 min
- More with Moore: Mary Anne Em Radmacher, Episode 281
More with Moore is Action Catalyst host Dan Moore's reflections and commentary on discussions with each of his esteemed and accomplished guests.
In this segment, Dan dissects Episode 281, with author, artist, and speaker, Mary Anne Em Radmacher.
5 min - Be Your Own Can, Not Can’t, with Mary Anne Em Radmacher (Writing, Art, Design, Poetry)
Mary Anne Em Radmacher's words are on walls around the world, used in speeches and newscasts, and featured in ceremonies that welcome life and celebrate all the occasions in between. Radmacher has designed thousands of products, written over a dozen books, curated the spoken word of a president, taught writing to populations from primary school to prison, and is walked daily by two fine dogs. She is in the Oxford Dictionary of American Quotations. Since 9/11, one of her poems has been featured on the engine doors of firehouses throughout the US.
33 min - Be Your Own Can, Not Can’t with Mary Anne Em Radmacher: Episode 281 of The Action Catalyst PodcastMary Anne Em Radmacher's words are on walls around the world, used in speeches and newscasts, and featured in ceremonies that welcome life and celebrate all the occasions in between. Radmacher has designed thousands of products, written over a dozen books, curated the spoken word of a president, taught writing to populations from primary school to prison, and is walked daily by two fine dogs. She is in the Oxford Dictionary of American Quotations. Since 9/11, one of her poems has been featured on the engine doors of firehouses throughout the US.Show Highlights:Courage doesn't always roar. Sometimes courage is the little voice at the end of the day that says, "I'll try again tomorrow." - Mary Anne Em Radmacher Out of all of God's creations, the only animals that can put things into perspective are humans. -Dan MooreEvery individual has the responsibility to be absolutely clear on their own talents, skills, and abilities. - Mary Anne Em Radmacher There's one person on the planet who can be an unfettered fan of your own work and it's you. - Mary Anne Em Radmacher You're lucky if you have a group of people around you to lean into the can instead of the can't, but at the end of the day, especially for an entrepreneur, it's the person you look at in the mirror. - Mary Anne Em Radmacher Every single setback has been the seed pot for a tree of success. - Mary Anne Em Radmacher I try to be in failure enthusiastically. - Mary Anne Em Radmacher Am I doing what matters? If so, am I getting ready to take an exit too soon? Or am I on the wrong road? - Mary Anne Em Radmacher I divide my life's purpose into four key categories and for each category, I identify three subsets. These are the measures by which I make decisions. - Mary Anne Em Radmacher Saying yes to the wrong things means I'm stealing someone else's opportunity. - Mary Anne Em Radmacher [Every morning] I read a quote, I identify three things I'm grateful for and three things I want to accomplish in the course of my day, and then I study something. And I make my bed! - Mary Anne Em Radmacher [Every night] I identify three things I'm grateful for and I say goodbye to something. - Mary Anne Em RadmacherMary Anne's closing thoughts: If you're grieving, you're not out of aces. Your breath is a sure sign that there is opportunity waiting for you. Perhaps your skills have been under-assessed and it's time for you to look more broadly. Get a bigger picture of the things you may be capable of with the skillset that you have.The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!38 min
About The Action Catalyst
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The Action Catalyst interviews top leaders and achievers, sharing hard-earned tips and advice to help you uncover your inspiration and gain valuable insights to overcome setbacks, defeat mediocrity, and reach your goals in life, business, and beyond.
Southwestern/Great American, Inc., dba Southwestern Family of Companies, for itself and its related entities and their assigns, reserves and retains all rights to their copyrighted materials and trademarks contained in this podcast.
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