Brooke and Allie Riley, Co-owners of Riley Plumbing, Heating & Air, join the show to discuss leveraging AI in the trades to transform a 25-year-old business. Brooke, who started the company at age 19 in 1999, shares the “whiplash” experience of moving from paper maps to running a fully AI-powered remote location in Reno with zero office staff. Allie explains how she optimized operational workflows by introducing ServiceTitan and using AI voice agents to automate 100% of their inbound call taking. The Rileys provide a masterclass in change management, revealing how they use AI to give their team “superpowers” and why fighting automation is no longer an option for contractors who want to thrive.

Join us as we discuss: 

• [3:17] Riley’s multi-decade evolution and adapting new innovational workflows

• [12:07] How Dispatch Pro and Contact Center Pro get you your time back

• [20:45] Launching one of the first office-free AI-augmented trades hubs 
  

Check out these resources we mentioned during the podcast:

• Dispatch Pro

• Contact Center Pro
  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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