November 17, 2025

The B2B Buying Experience With AI: What Changes?

1 hour 2 minutes

#304 | AI Buying Shift | This episode is from a recent Exit Five live session where I pulled together Lindsay O'Brien (Head of Marketing & Operations, Predictiv), Tom Wentworth (CMO, incident.io), and Aditya Vempaty (VP of Marketing, MoEngage) for a real talk on how AI is completely rewiring the B2B buying journey. We got into why buyers no longer need your pretty funnel, how AI-powered research changes the sales call, and what that means for your GTM strategy.

Timestamps

(00:00) - – Intro + Dave Sets the Stage

(04:49) - – How AI Is Changing B2B Buying

(11:49) - – The Big Shift: Taste, Unscalable Work, and Distribution

(16:49) - – Getting Exec Buy-In for “Unmeasurable” Marketing

(20:49) - – Does the Funnel Still Matter?

(24:49) - – Dead Tactics: Gating, A/B Testing, Lead Score Theater

(31:03) - – AI That Actually Works (Real Use Cases)

(38:03) - – Team Size, Skills, and the New CMO

(44:03) - – Authenticity vs AI: Creative, Video, and Brand

(59:03) - – Content Attribution + Final Takeaways

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Brought to you by:

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Customer.io - An AI powered customer engagement platform that help marketers turn first-party data into engaging customer experiences across email, SMS, and push. Learn more at customer.io/exitfive.

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