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The biggest data visualization mistake
AI customer interactions fail when companies prioritize automation over human connection. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, explains why Fortune 500 brands need strategic human oversight in their AI implementations. He outlines better handoff triggers between AI and human agents, contextual personalization frameworks that adapt to individual customer needs, and experience design principles that integrate AI without eliminating the human element customers actually want.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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By I Hear Everything
4.6
154154 ratings
AI customer interactions fail when companies prioritize automation over human connection. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, explains why Fortune 500 brands need strategic human oversight in their AI implementations. He outlines better handoff triggers between AI and human agents, contextual personalization frameworks that adapt to individual customer needs, and experience design principles that integrate AI without eliminating the human element customers actually want.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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