Very few people are more plugged in to the world of A.I. than Rob May (LinkedIn), the CEO of Talla, which is an automation platform designed to completely change the way customer support is done. On this episode of IT Visionaries, Rob and Ian take a deep dive into everything currently going on in the A.I. industry, what should worry people and what they should be excited about. Plus, if you’re interested in learning more about the industry, Rob lists all the resources he uses to stay up to date, and gives some tips to executives who are looking to bring A.I. into their own organizations. Salesforce and MIT recently teamed up to create a whitepaper exploring what happens when AI meets CRM.

Read: AI Meets CRM: An MIT Tech Review Whitepaper

This podcast is sponsored by Salesforce. Did you know Salesforce isn't just for Sales? Using Salesforce as an Employee Experience Platform helps make every employee across your organization more productive thanks to a common, mobile-first platform for getting work done faster. Find out more at salesforce.com/EmployeeExperience