Pressure on agency call volume has never been higher, and the gap between what teams can handle and what clients expect is widening fast. In this Executive Sessions conversation, Jason Cass sits down with Francisco Lopes, Founder and CEO of Sonant AI, to unpack how AI voice technology is transforming call handling, reducing repetitive tasks, and freeing teams to focus on higher-value work. Their discussion breaks down real adoption challenges, workflow design, routing logic, and the future impact of AI on agency operations and client experience.

Key Topics:

AI phone agents purpose-built for insurance operations

Improving call latency, clarity, and conversational flow

Differences in inbound versus outbound AI call performance

Workflow design that reduces repetitive staff tasks

Routing logic tied to AMS data and team roles

Increasing task capacity through automated call handling

Adoption hurdles and the tension between personal touch and AI

Future impact of agentic systems on agency productivity

How AI reshapes efficiency, staffing, and client communication

Reach out to:

Francisco Lopes

Jason Cass

Visit Website:

Sonant AI

Agency Intelligence

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