Sign up to save your podcasts
Or
Share The first sign that your AI implementation is about to fail
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The first sign that your AI implementation is about to fail
AI implementations fail when companies eliminate human touchpoints entirely. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, specializes in integrating machine learning models for Fortune 500 brands like McDonald's and Hyundai. He advocates for strategic handoff triggers that route complex queries to human agents and contextual personalization systems that adapt AI responses to individual customer profiles. The discussion covers designing AI experiences that enhance rather than replace human interaction across customer service workflows.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
View all episodes
By I Hear Everything
4.6
154154 ratings
AI implementations fail when companies eliminate human touchpoints entirely. Stephen Roach, VP of Ecosystems and AI at Qualified Digital, specializes in integrating machine learning models for Fortune 500 brands like McDonald's and Hyundai. He advocates for strategic handoff triggers that route complex queries to human agents and contextual personalization systems that adapt AI responses to individual customer profiles. The discussion covers designing AI experiences that enhance rather than replace human interaction across customer service workflows.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
More shows like MarTech Podcast ™ // Marketing + Technology = Business Growth
View all
Pivot
9,596 Listeners
Social Media Marketing Podcast
1,446 Listeners
The Digital Marketing Podcast
114 Listeners
Marketing School - Digital Marketing and Online Marketing Tips
1,265 Listeners
Social Media Marketing Talk Show
85 Listeners
Voices of Search // A Search Engine Optimization (SEO) & Content Marketing Podcast
62 Listeners
The CMO Podcast
350 Listeners
The Prof G Pod with Scott Galloway
5,568 Listeners
Hard Fork
5,530 Listeners
The Marketing Millennials
157 Listeners
The Artificial Intelligence Show
197 Listeners
The Dave Gerhardt Show
48 Listeners
Marketing Against The Grain
356 Listeners
On with Kara Swisher
3,507 Listeners
Rebrand Podcast: Marketing Campaigns Explained by the Brand & Agency
58 Listeners
Data Driven - Learn essential data literacy, AI and storytelling skills to future proof your career and fuel data informed decisions
12 Listeners
AI Explored
96 Listeners
How I AI
148 Listeners